Disappointed with Service and Unprofessional Behavior
I’ve been coming to this location for a long time and never had an issue—until now. I went in on Sunday to buy a large fries, as I often do. This time, the fries were undercooked. I called to let the store know—not to complain, but to suggest they double-check food before serving it. I ended up speaking to the general manager, Judy, who told me she was the one who made the fries. I offered to send pictures, but she said it wasn’t necessary and told me I could stop by for a gift card.
That night, I went back to pick up the gift card and offered again to show the fries so they’d understand what happened. Instead, Judy dismissed me and said she didn’t want to “go back and forth,” which made me uncomfortable. I just wanted to be heard respectfully.
I returned to use the gift card on Tuesday. One of the staff members (female) who had been there Sunday rang me up. I asked if I could leave the change as a tip in the jar, and she said she couldn’t accept it. I said no problem, I’d save it. Instead of giving the gift card back with the remaining balance, she just kept it without asking, which I found unprofessional.
What followed was even worse. She grabbed a male staff member (wearing a black shirt and hat) and brought him to the back, clearly to talk about me. When he returned, I asked if he spoke English, and he said yes. He then says I'm a racist for asking (I'm latina too) I explained the situation, and he rudely told me the gift card only had 8 cents. I told him it was 48 cents—not because of the amount, but the principle—and showed him with a calculator. He refused to accept it and told me if I didn’t like their fries, I should go somewhere else. Then he said he had “heard about me” and that I “like to start trouble.”
I was shocked. I’ve been a loyal customer since they opened. I told him I know how to do basic math and that his tone was completely unprofessional. Unfortunately, the situation escalated into a heated argument—not because I wanted it to, but because I felt ganged up on and disrespected. The other staff joined in defending each other, and no one tried to de-escalate. As I was leaving, they continued talking negatively toward me, so I responded. Then the male employee called the cops on me as if I was the problem.
This entire situation was handled so poorly. It’s sad and frustrating that a simple quality concern turned into something so hostile. I will be contacting corporate and sincerely hope they review the cameras. No customer deserves to be treated this way.
Jackson “Alpha Pack Leader” The Alpha Dog
Fresh ingredients, customer service 👏. Nice!
Arelis Figueroa
This location is excellent.
J Ruffin
One of my fave Five Guys locations! The last few times I've visited--everything's been great. Fresh ingredients, great tasting eats, & friendly team. Nice location too 👍🏾
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
Yosmar Ibanez martinez
The two managers of the night were really friendly
Lawrance Samaranayake
First fast food place that has ever told me they were out of fries, so all I could get was an over priced burger :-(
Atmosphere: 1
Food: 1
Service: 1
JoJo Joanna
Around 9pm - 9:30pm Sept 12th, young spanish girl cook with lots of jewelry on, and long face kept laughing at customers and speaking in her language. I'm not her age to play with. Five guys watch for a worker like her, she can get five guys in trouble.
Atmosphere: 4
Food: 4
Service: 1
Youngeun CHOI
Choose all the vegetables on your burger!!~~ No waiting in line in the US!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: 치즈버거, 감자튀김, 핫덕
Adam Antar
Too soggy and greasy go to shake shack instead.
Atmosphere: 1
Food: 1
Service: 5
Leslie
The burger was juicy!! The person who took my order was so
Theres a really big Junior in class of 2025 who plays public school ice hockey and he got hooked on five guys when his parents got him a lot of stuff from it. Now he only eats five guys so I would really gladly appreciate salad being apart of the menu in the next 2 years even though that's a franchise decision. He truly needs a salad.
Atmosphere: 4
Food: 5
Service: 4
Tobacc CBD
Five guys is great. But this location is Not! Don't go here. You will waste your money!
Atmosphere: 3
Food: 1
Service: 1
x
It's definitely clean and no lines because it's just too expensive. How are you going to be in a town full of broke college students and charge $12 just for the burger. I don't understand how this place still operates when I never see anyone there. The staff is friendly, the soda machine is wonderful, the food is delicious...but it's just dead. Sorry.
Karl
Poor service very disrespectful
Atmosphere: 1
Food: 5
Service: 1
Samuel T
Rude customer service, specifically the African American guy making fries and handing to customers.
Disappointed with Service and Unprofessional Behavior
I’ve been coming to this location for a long time and never had an issue—until now. I went in on Sunday to buy a large fries, as I often do. This time, the fries were undercooked. I called to let the store know—not to complain, but to suggest they double-check food before serving it. I ended up speaking to the general manager, Judy, who told me she was the one who made the fries. I offered to send pictures, but she said it wasn’t necessary and told me I could stop by for a gift card.
That night, I went back to pick up the gift card and offered again to show the fries so they’d understand what happened. Instead, Judy dismissed me and said she didn’t want to “go back and forth,” which made me uncomfortable. I just wanted to be heard respectfully.
I returned to use the gift card on Tuesday. One of the staff members (female) who had been there Sunday rang me up. I asked if I could leave the change as a tip in the jar, and she said she couldn’t accept it. I said no problem, I’d save it. Instead of giving the gift card back with the remaining balance, she just kept it without asking, which I found unprofessional.
What followed was even worse. She grabbed a male staff member (wearing a black shirt and hat) and brought him to the back, clearly to talk about me. When he returned, I asked if he spoke English, and he said yes. He then says I'm a racist for asking (I'm latina too) I explained the situation, and he rudely told me the gift card only had 8 cents. I told him it was 48 cents—not because of the amount, but the principle—and showed him with a calculator. He refused to accept it and told me if I didn’t like their fries, I should go somewhere else. Then he said he had “heard about me” and that I “like to start trouble.”
I was shocked. I’ve been a loyal customer since they opened. I told him I know how to do basic math and that his tone was completely unprofessional. Unfortunately, the situation escalated into a heated argument—not because I wanted it to, but because I felt ganged up on and disrespected. The other staff joined in defending each other, and no one tried to de-escalate. As I was leaving, they continued talking negatively toward me, so I responded. Then the male employee called the cops on me as if I was the problem.
This entire situation was handled so poorly. It’s sad and frustrating that a simple quality concern turned into something so hostile. I will be contacting corporate and sincerely hope they review the cameras. No customer deserves to be treated this way.
Fresh ingredients, customer service 👏. Nice!
This location is excellent.
One of my fave Five Guys locations! The last few times I've visited--everything's been great. Fresh ingredients, great tasting eats, & friendly team. Nice location too 👍🏾
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
The two managers of the night were really friendly
First fast food place that has ever told me they were out of fries, so all I could get was an over priced burger :-(
Atmosphere: 1
Food: 1
Service: 1
Around 9pm - 9:30pm Sept 12th, young spanish girl cook with lots of jewelry on, and long face kept laughing at customers and speaking in her language. I'm not her age to play with. Five guys watch for a worker like her, she can get five guys in trouble.
Atmosphere: 4
Food: 4
Service: 1
Choose all the vegetables on your burger!!~~ No waiting in line in the US!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: 치즈버거, 감자튀김, 핫덕
Too soggy and greasy go to shake shack instead.
Atmosphere: 1
Food: 1
Service: 5
The burger was juicy!! The person who took my order was so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Restaurantji Recommends
Theres a really big Junior in class of 2025 who plays public school ice hockey and he got hooked on five guys when his parents got him a lot of stuff from it. Now he only eats five guys so I would really gladly appreciate salad being apart of the menu in the next 2 years even though that's a franchise decision. He truly needs a salad.
Atmosphere: 4
Food: 5
Service: 4
Five guys is great. But this location is Not! Don't go here. You will waste your money!
Atmosphere: 3
Food: 1
Service: 1
It's definitely clean and no lines because it's just too expensive. How are you going to be in a town full of broke college students and charge $12 just for the burger. I don't understand how this place still operates when I never see anyone there. The staff is friendly, the soda machine is wonderful, the food is delicious...but it's just dead. Sorry.
Poor service very disrespectful
Atmosphere: 1
Food: 5
Service: 1
Rude customer service, specifically the African American guy making fries and handing to customers.
Atmosphere: 1
Food: 3
Service: 1
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