Best food and customer service. Always a smile š. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Sim Card
I actually never have rated a Five Guys out of all the ones I've been to, and this one still hits the standards.
Juicy burgers, but not to the point where it is greasy, and the fries were plentiful and hot (not too salty either).
Friendly reception and great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
RR
Driest burgers. Walk to Shake Shack to get some good-tasting burgers or try literally any other spot for food in the complex. WAY overpriced. Fries are good but that's about it. Don't waste your money.
Atmosphere: 5
Food: 2
Service: 5
Khoi Nguyen
This location was so clean. Literally spotless from the beverage area to the peanut station. The food was made fresh and delicious. Staff were friendly, attentive and kind.
Atmosphere: 5
Food: 5
Service: 5
Jean St Cyr
Worst store ever, They treat customers and drivers like crap Iāve seen them kicking DD Drivers out of the store for no reason
Atmosphere: 1
Food: 1
Service: 1
E
Disappointed with Service and Unprofessional Behavior
Iāve been coming to this location for a long time and never had an issueāuntil now. I went in on Sunday to buy a large fries, as I often do. This time, the fries were undercooked. I called to let the store knowānot to complain, but to suggest they double-check food before serving it. I ended up speaking to the general manager, Judy, who told me she was the one who made the fries. I offered to send pictures, but she said it wasnāt necessary and told me I could stop by for a gift card.
That night, I went back to pick up the gift card and offered again to show the fries so theyād understand what happened. Instead, Judy dismissed me and said she didnāt want to āgo back and forth,ā which made me uncomfortable. I just wanted to be heard respectfully.
I returned to use the gift card on Tuesday. One of the staff members (female) who had been there Sunday rang me up. I asked if I could leave the change as a tip in the jar, and she said she couldnāt accept it. I said no problem, Iād save it. Instead of giving the gift card back with the remaining balance, she just kept it without asking, which I found unprofessional.
What followed was even worse. She grabbed a male staff member (wearing a black shirt and hat) and brought him to the back, clearly to talk about me. When he returned, I asked if he spoke English, and he said yes. He then says I'm a racist for asking (I'm latina too) I explained the situation, and he rudely told me the gift card only had 8 cents. I told him it was 48 centsānot because of the amount, but the principleāand showed him with a calculator. He refused to accept it and told me if I didnāt like their fries, I should go somewhere else. Then he said he had āheard about meā and that I ālike to start trouble.ā
I was shocked. Iāve been a loyal customer since they opened. I told him I know how to do basic math and that his tone was completely unprofessional. Unfortunately, the situation escalated into a heated argumentānot because I wanted it to, but because I felt ganged up on and disrespected. The other staff joined in defending each other, and no one tried to de-escalate. As I was leaving, they continued talking negatively toward me, so I responded. Then the male employee called the cops on me as if I was the problem.
This entire situation was handled so poorly. Itās sad and frustrating that a simple quality concern turned into something so hostile. I will be contacting corporate and sincerely hope they review the cameras. No customer deserves to be treated this way.
Jackson āAlpha Pack Leaderā The Alpha Dog
Fresh ingredients, customer service š. Nice!
Arelis Figueroa
This location is excellent.
J Ruffin
One of my fave Five Guys locations! The last few times I've visited--everything's been great. Fresh ingredients, great tasting eats, & friendly team. Nice location too šš¾
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
Yosmar Ibanez martinez
The two managers of the night were really friendly
First fast food place that has ever told me they were out of fries, so all I could get was an over priced burger :-(
Atmosphere: 1
Food: 1
Service: 1
JoJo Joanna
Around 9pm - 9:30pm Sept 12th, young spanish girl cook with lots of jewelry on, and long face kept laughing at customers and speaking in her language. I'm not her age to play with. Five guys watch for a worker like her, she can get five guys in trouble.
Atmosphere: 4
Food: 4
Service: 1
Youngeun CHOI
Choose all the vegetables on your burger!!~~ No waiting in line in the US!!
Best food and customer service. Always a smile š. Thank you.
Atmosphere: 5
Food: 5
Service: 5
I actually never have rated a Five Guys out of all the ones I've been to, and this one still hits the standards.
Juicy burgers, but not to the point where it is greasy, and the fries were plentiful and hot (not too salty either).
Friendly reception and great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Driest burgers. Walk to Shake Shack to get some good-tasting burgers or try literally any other spot for food in the complex. WAY overpriced. Fries are good but that's about it. Don't waste your money.
Atmosphere: 5
Food: 2
Service: 5
This location was so clean. Literally spotless from the beverage area to the peanut station. The food was made fresh and delicious. Staff were friendly, attentive and kind.
Atmosphere: 5
Food: 5
Service: 5
Worst store ever, They treat customers and drivers like crap Iāve seen them kicking DD Drivers out of the store for no reason
Atmosphere: 1
Food: 1
Service: 1
Disappointed with Service and Unprofessional Behavior
Iāve been coming to this location for a long time and never had an issueāuntil now. I went in on Sunday to buy a large fries, as I often do. This time, the fries were undercooked. I called to let the store knowānot to complain, but to suggest they double-check food before serving it. I ended up speaking to the general manager, Judy, who told me she was the one who made the fries. I offered to send pictures, but she said it wasnāt necessary and told me I could stop by for a gift card.
That night, I went back to pick up the gift card and offered again to show the fries so theyād understand what happened. Instead, Judy dismissed me and said she didnāt want to āgo back and forth,ā which made me uncomfortable. I just wanted to be heard respectfully.
I returned to use the gift card on Tuesday. One of the staff members (female) who had been there Sunday rang me up. I asked if I could leave the change as a tip in the jar, and she said she couldnāt accept it. I said no problem, Iād save it. Instead of giving the gift card back with the remaining balance, she just kept it without asking, which I found unprofessional.
What followed was even worse. She grabbed a male staff member (wearing a black shirt and hat) and brought him to the back, clearly to talk about me. When he returned, I asked if he spoke English, and he said yes. He then says I'm a racist for asking (I'm latina too) I explained the situation, and he rudely told me the gift card only had 8 cents. I told him it was 48 centsānot because of the amount, but the principleāand showed him with a calculator. He refused to accept it and told me if I didnāt like their fries, I should go somewhere else. Then he said he had āheard about meā and that I ālike to start trouble.ā
I was shocked. Iāve been a loyal customer since they opened. I told him I know how to do basic math and that his tone was completely unprofessional. Unfortunately, the situation escalated into a heated argumentānot because I wanted it to, but because I felt ganged up on and disrespected. The other staff joined in defending each other, and no one tried to de-escalate. As I was leaving, they continued talking negatively toward me, so I responded. Then the male employee called the cops on me as if I was the problem.
This entire situation was handled so poorly. Itās sad and frustrating that a simple quality concern turned into something so hostile. I will be contacting corporate and sincerely hope they review the cameras. No customer deserves to be treated this way.
Fresh ingredients, customer service š. Nice!
This location is excellent.
One of my fave Five Guys locations! The last few times I've visited--everything's been great. Fresh ingredients, great tasting eats, & friendly team. Nice location too šš¾
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger
The two managers of the night were really friendly
Restaurantji Recommends
First fast food place that has ever told me they were out of fries, so all I could get was an over priced burger :-(
Atmosphere: 1
Food: 1
Service: 1
Around 9pm - 9:30pm Sept 12th, young spanish girl cook with lots of jewelry on, and long face kept laughing at customers and speaking in her language. I'm not her age to play with. Five guys watch for a worker like her, she can get five guys in trouble.
Atmosphere: 4
Food: 4
Service: 1
Choose all the vegetables on your burger!!~~ No waiting in line in the US!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: ģ¹ģ¦ė²ź±°, ź°ģķź¹, ķ«ė
Too soggy and greasy go to shake shack instead.
Atmosphere: 1
Food: 1
Service: 5
The burger was juicy!! The person who took my order was so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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