BJ's Restaurant & Brewhouse

We had a reservation for 7:30 pm and arrived on time. The lobby was full and there was a line in front of the host stand but no one was there. After several minutes the two people working the stand came back to address us. Once I was up front I provided my name and indicated that I had a reservation. She let me know that they would try and seat us as soon as possible but there were several tables that needed cleaning and there were 4 parties in front of us. Why have a reservation if you just have to wait like walk ins. We decided to wait. After 45 minutes of waiting I asked the hostess if I could speak with the manager. When he came over I shared that we had a reservation and had been waiting 45 minutes to be seated. His response was that they had a party of 45 and that they were cleaning as quickly as they could to get people seated. Never did he apologize or even offer any type of concessions for the inconvenience. He seemed annoyed that he was called over. When we finally got seated our server was Taylor. She was polite and customer service oriented. She is the only reason I didn't give all one star ratings. The manager didn't appear to be leading his team to address triaging an influx of a large party and treating paying customers as if they mattered. I won't return to spend money where I'm not valued as a customer.

The food was great. However I asked for the brocoli to be removed and subsituted with grilled cegetables. They were like 3 brocoli haads and slivers of red peppers. Definately not worth the price. The rice was enough as was the fish poertion. My companion had a nice piece of steak but they had a very small portion of vegetables also. The cookie was great though. If I go back, it might be for the cookie only.

Love this place. Good food, great staff, top shelf drinks! But LADIES, be careful on that walkway heading to the bathroom. It's EXTREMELY slippery. I have personally fallen.

Atmosphere: 4

Food: 5

Service: 5

Food was absolutely terrible, asparagus was hard, pasta was unseasoned...worst 150$ I ever spent in my life.

Atmosphere: 3

Food: 1

Service: 1

Felicia is the Best server I have ver met!

Atmosphere: 5

Food: 5

Service: 5

Travis the waiter was such a delight he did an excellent job

Atmosphere: 5

Food: 5

Service: 5

TRAVIS!!! My server? The bomb.com When you come to Bj’s Ask for him!!! He went above and beyond to make sure my experience was great

Atmosphere: 5

Food: 5

Service: 5

I've been here several times and the food is always great and the service as well.

Atmosphere: 5

Food: 5

Service: 5

Very kind server, friendly smile

Atmosphere: 5

Food: 5

Service: 5

Bad bartender; good chain food and beer

Atmosphere: 1

Service: 2

Felicia was awesome

Atmosphere: 4

Food: 4

Service: 5

Felicia was the best server we have ever had here! She gave us fancy waters even.

Atmosphere: 5

Food: 5

Service: 5

Jason was AMAZING! Service was a 10/10. A mishap had happen with the ordering system but he still made sure our food and drinks still got here.

Atmosphere: 1

Food: 1

Service: 1

Jason was great!

Atmosphere: 5

Food: 5

Service: 5

I had such a great experience at BJ’s thanks to Dave and Jason! From the moment I walked in, they were friendly, attentive, and went above and beyond to make sure I was taken care of. They were knowledgeable, patient with my questions, and made everything feel easy and stress-free. You can tell they genuinely care about their customers and take pride in providing excellent service. It’s rare to come across a team that’s both professional and personable, but Dave and Jason nailed it. I’ll definitely be coming back because of the outstanding service they provided, highly recommend asking for them if you visit!

Atmosphere: 5

Food: 5

Service: 5