The African/ African American lady on the line was extremely rude. I simply asked her what was the black thing in my corn and she nastily responded and said “a pimento pepper, it’s apart of the corn”. The attitude was extremely unnecessary. I was here on 4/2/24 around 2:30pm.
Atmosphere: 3
Food: 2
Service: 1
Kapil Sharma
There’s a big communication issue at this chipotle. Staff and manager don’t understand basic English. Due to that they did not charge correctly for my food. I only got two sides and additional guacamole for the kids meal but they still charge for three sides. in addition to charging for the guacamole in bracket, also (guacamole prize are insane ).
Atmosphere: 3
Food: 2
Service: 1
Lina
I had a bad experience yesterday I went with my son to eat and they charged me three times. The cashier got upset when she told her that they had overcharged us and so she only made one refund when in reality she had to make two since my account statement showed that they had charged me three times. so I will never go back
ENNOBLE ENTERTAINMENT
Selfish portions waste of
Atmosphere: 3
Food: 5
Service: 1
Mohammed Abduljabbar
Always gets the order wrong. Can’t roll a burrito. Horrible service. Eat at any other chipotle place.
Service: 1
Jas
Our food was actually pretty good. There initially was a long line of people. They killed it by moving the line quick. We were in and out!
Atmosphere: 5
Food: 5
Service: 5
Brooke Baur
DO NOT EAT HERE ! the first time i decided to try the chipotle in the mall i was sick with food poisoning for 2 days. Second time 6 months later i decided to give it one more shot… no .. 30 mins later i was already throwing up and all night and here the next day i still have food poisoning. do not eat here i promise you there are better options
Atmosphere: 1
Food: 1
Service: 1
Mariam A.
Don’t go here, initially I thought this one was great but as time went on this image quickly faded. A lot of the workers treat you like garbage and have a lot attitude. They have strange rules for food and get skimpy on meat and rice no matter what time you go there even if they aren’t busy. I would not recommend this one.
Atmosphere: 2
Food: 3
Service: 1
Sharon B.
I gave 1 star because i had to, but this place is negative 1. This place all locations in Columbia have rude workers that will over talk you and pretty much invite you outside to fight. The portion sizes are a joke. I'm a grown up and don't need my food rationed out to me. The price of food now does not match up to the quantity that you receive. When you ask for more rice, corn, fajitas they charge 1.50 for another small scoop and the workers act as if you are taking something from them. The workers ( mostly hispanics) always have attitudes, they need customer service training. The managers are NO better, they do not do anything. I am FED UP WITH THE BULL AND WILL NEVER RETURN AGAIN. ONCE ALL OF YOUR UNHAPPY CUSTOMERS STOP COMING YOU WILL HAVE NO BUSINESS AT ALL. I CANNOT WAIT FOR YOU TO CLOSE FOR GOOD
Sri Sridhara
Got veggy bowl. Very salty Food, Salsa is very salty too. I think it is Unhealthy to eat high salt like this. Already complained last time they don’t seem to care.
Excellent service. Dealt quickly with Black Friday Lunchtime quest.
Atmosphere: 5
Food: 5
Service: 5
Brittany Sebree
Cause how pickup take an additional 30 minutes and the restaurant empty.
Atmosphere: 1
Food: 3
Service: 1
Sophia T
Kids meals weren’t good. One was missing a whole side (chips). Each meal was around 250 calories max without milk, good for a 3-4 year olds. We had to get a
Atmosphere: 3
Food: 3
Service: 5
Arianna Lysiak
I have probably never seen a more incompetent place of workers. No matter how many times you tell them don’t add or to add something they don’t get it right. They all look like they don’t want to be there and have piss poor attitudes. They charged me for the wrong bowl. I had to tell them multiple times do not put certain things on my bowl and they still did. Everything was terrible. And i still got home with the wrong order. They either need a new staff or just be replaced all together. This is the worst chipotle I’ve been at.
ping grace
My least favorite location to get Chipotle. This location(Columbia Mall, Maryland)’s service has a lot of room for improvement. The lady only gave me one tiny scoop of rice and when i asked for more. She said it with a firm no and said extra charge for more rice. Really? I’ve been to so many chipotles and the service at this location has been consistently my least favorite in the past 3 years. Not to mention that last time they got upset with me because their system got jammed up because their machine scanned my code twice. Really? Blaming your customer for your lack of investment of your computer system? I love Chipotle but I would be a fool to come back to this location unless their service quality improve significantly.
The African/ African American lady on the line was extremely rude. I simply asked her what was the black thing in my corn and she nastily responded and said “a pimento pepper, it’s apart of the corn”. The attitude was extremely unnecessary. I was here on 4/2/24 around 2:30pm.
Atmosphere: 3
Food: 2
Service: 1
There’s a big communication issue at this chipotle. Staff and manager don’t understand basic English. Due to that they did not charge correctly for my food. I only got two sides and additional guacamole for the kids meal but they still charge for three sides. in addition to charging for the guacamole in bracket, also (guacamole prize are insane ).
Atmosphere: 3
Food: 2
Service: 1
I had a bad experience yesterday I went with my son to eat and they charged me three times. The cashier got upset when she told her that they had overcharged us and so she only made one refund when in reality she had to make two since my account statement showed that they had charged me three times. so I will never go back
Selfish portions waste of
Atmosphere: 3
Food: 5
Service: 1
Always gets the order wrong. Can’t roll a burrito. Horrible service. Eat at any other chipotle place.
Service: 1
Our food was actually pretty good. There initially was a long line of people. They killed it by moving the line quick. We were in and out!
Atmosphere: 5
Food: 5
Service: 5
DO NOT EAT HERE ! the first time i decided to try the chipotle in the mall i was sick with food poisoning for 2 days. Second time 6 months later i decided to give it one more shot… no .. 30 mins later i was already throwing up and all night and here the next day i still have food poisoning. do not eat here i promise you there are better options
Atmosphere: 1
Food: 1
Service: 1
Don’t go here, initially I thought this one was great but as time went on this image quickly faded. A lot of the workers treat you like garbage and have a lot attitude. They have strange rules for food and get skimpy on meat and rice no matter what time you go there even if they aren’t busy. I would not recommend this one.
Atmosphere: 2
Food: 3
Service: 1
I gave 1 star because i had to, but this place is negative 1. This place all locations in Columbia have rude workers that will over talk you and pretty much invite you outside to fight. The portion sizes are a joke. I'm a grown up and don't need my food rationed out to me. The price of food now does not match up to the quantity that you receive. When you ask for more rice, corn, fajitas they charge 1.50 for another small scoop and the workers act as if you are taking something from them. The workers ( mostly hispanics) always have attitudes, they need customer service training. The managers are NO better, they do not do anything. I am FED UP WITH THE BULL AND WILL NEVER RETURN AGAIN. ONCE ALL OF YOUR UNHAPPY CUSTOMERS STOP COMING YOU WILL HAVE NO BUSINESS AT ALL. I CANNOT WAIT FOR YOU TO CLOSE FOR GOOD
Got veggy bowl. Very salty Food, Salsa is very salty too. I think it is Unhealthy to eat high salt like this. Already complained last time they don’t seem to care.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Excellent service. Dealt quickly with Black Friday Lunchtime quest.
Atmosphere: 5
Food: 5
Service: 5
Cause how pickup take an additional 30 minutes and the restaurant empty.
Atmosphere: 1
Food: 3
Service: 1
Kids meals weren’t good. One was missing a whole side (chips). Each meal was around 250 calories max without milk, good for a 3-4 year olds. We had to get a
Atmosphere: 3
Food: 3
Service: 5
I have probably never seen a more incompetent place of workers. No matter how many times you tell them don’t add or to add something they don’t get it right. They all look like they don’t want to be there and have piss poor attitudes. They charged me for the wrong bowl. I had to tell them multiple times do not put certain things on my bowl and they still did. Everything was terrible. And i still got home with the wrong order. They either need a new staff or just be replaced all together. This is the worst chipotle I’ve been at.
My least favorite location to get Chipotle. This location(Columbia Mall, Maryland)’s service has a lot of room for improvement. The lady only gave me one tiny scoop of rice and when i asked for more. She said it with a firm no and said extra charge for more rice. Really? I’ve been to so many chipotles and the service at this location has been consistently my least favorite in the past 3 years. Not to mention that last time they got upset with me because their system got jammed up because their machine scanned my code twice. Really? Blaming your customer for your lack of investment of your computer system? I love Chipotle but I would be a fool to come back to this location unless their service quality improve significantly.
Atmosphere: 1
Food: 5
Service: 1