Main Event Columbia

We had a really disappointing experience. First, no one answered the phone when we tried calling. Once we arrived, it took forever for someone to take our order. My husband’s drink didn’t come out until the very end of our one-hour bowling session. The place was clearly short-staffed.

To his credit, Marcus, the manager, did discount our (unfortunately terrible) food, gave us another hour of bowling, and provided free gaming cards. But even then, we had to wait an unreasonably long time just to check out at the prize store.

It’s unfortunate because we’ve been coming to Main Event since it first opened, but based on what we saw, I’m not sure how much longer they’ll be able to keep the doors open.

Atmosphere: 4

Food: 2

Service: 2

I just had a party here and Aniyah was an absolute amazing person she was so nice and polite, I would definitely recommend!

Atmosphere: 5

Food: 5

Service: 5

Soronia provided me with best customer service; she was definitely a pleasure. Highly recommend

Atmosphere: 5

Food: 5

Service: 5

I came to a main event today and one of their guest employees help me out very nicely today. I felt impressed by this it main event here in Maryland. I just wanna say you guys better come here. I RATE IT A 10/10 ⭐️I also rate a 10/10 for Soronia for helping me today, she was a nice very manager!!! She guided me through this game facility⭐️ PLEASE COME TO MAIN EVENT IN COLOMBIA, MARYLAND!!!!

Worst experience.

Atmosphere: 1

Food: 1

Service: 1

Worst experience.

Atmosphere: 1

Food: 1

Service: 1

Had my son birthday party here over the weekend. I’ve brought my kids here for their birthday in the past but never did a birthday package until this year. For the money I spent I was highly dissatisfied with the service. We had a host who didn’t host, he sat in the back with his friends and we had to continuously go get him. The kids had to rush and eat so we could rush and sing happy birthday before it was the time to clear the tables. I didnt receive everything that came with my package and had to go to the front to receive assistance because again my host wasn’t really hosting. The young lady in the front was extremely helpful and made sure I received everything I purchased. I’ll never do another birthday party here for sure but I’ll would come back here.

Booked the My Way 2 for my child’s birthday. From the booking process to the event my experience was less than. The sales team is not easy to get in contact with when I had questions regarding my contract prior to signing it. That process alone from booking online to getting the contract finalized took 2 weeks.

Once arriving for the child’s party the party street area was not set up and dirty. Floor not swept, tables not wiped off from previous party, and tables not set up. Our host had a hard time sticking to our schedule citing the kitchen getting a late start meanwhile we were not the first party of the day. The pizza had no cheese and did not look appealing. Cups had no lids and even after making a manager on duty aware of these early issues things continued to go down hill.

Over in the bowling area the tables had trash from the previous party which we had to clean ourselves after making several requests to have them cleaned off and staff walking right past us. We cleaned up prior to and after our bowling time. Our bowling lanes did not work properly and also after making staff aware we did not have them fixed.

After bowling the kids did play laser tag after waiting due to the party ahead also running behind. The party host was absent most of our party time except for when it was time for me to pay the bill. At which point I kindly ask to speak to a manager on duty again. The manager on duty did apologize for the lack luster experience and offered a 10% discount and advised I call the sales team to further discuss my concerns.

This is not my first time at a Main Event establishment however it will be my last. The customer service, good, atmosphere, and professionalism is a 0/10 across the board. I am upset my child’s birthday party went this way and even more upset that staff simply did not care.

Also the machines to check card balance and reload cards do not work.

We were told to seat ourselves and quickly ordered an appetizer and drinks (soda and bar flight). Pretzel sticks were good but took 30mins. The bar drinks never came after 30mins, so we canceled those. The sodas we received were wrong/bad. The service was so incredibly awful. I felt bad for the one server who was running the entire table sat section. The manager should be ashamed that they were not supporting her at all.

The staff were very kind but the facility itself was horrible. Came with a friend to play games and more than half of the machines did not work. Sometimes we swiped the card and it would take the credits but would not start. It was also dirty.. drink spills everywhere, food crumbs, papers etc. It was just frustrating trying to have a good time. We already wasting money on playing games but for them not to work, was even worse.

Way too crowded on weekends

Dysfunctional and unorganized. Needs more staff! One, yes at one point there was only one person working the entry, bowling, and points redemption line causing major delays. Bowling reservations weren't being upheld. Paid for the all you can play but that only included the laser tag and Bowling. My 5 year old wasn't even tall enough for the laser tag. You will need to keep adding money to play the games. Once we got go the Bowling, we wanted to order food but there were no servers on staff at 1pm. Not a great experience. I would like a refund

4/29/25- It has been over a week. I submitted the form per the response from the owner and still have not heard from anyone!!

Horrible don't go!!! Standing in here now, thats how much this is pissing me off. Dirty, I mean really dirty, a bunch of teens run this place unorganized, trash everywhere. And when you go into the store part to redeem game points, nothing is labeled nobody is working the register. Trash all on floor. You just wait and wait and wait. Nobody is actively out on the floor cleaning up.

Very similar to Dave and Busters but they seem to have a smaller selection of games. We're big fans of claw machines and they didn't have that many. The prizes in the claw machines were either tickets or substandard plushies. They seemed understaffed for a Saturday afternoon -- I waited in line for about 20 minutes to request a bowling lane. At times it seemed the staff was aloof to issues. The guy at the bowling counter, however, was working his tail off. The pizza was pretty good. The place was clean. Overall it was a good outing

This place has gone down hill!!!! The rewards shops has no prices and is completely a mess. No one and I mean no one had answers to any of my questions. Like hey how much longer for our food? We ordered waters and got them after the food came. It was a nightmare and it used to be awesome.