Starbucks
7090 Deepage Drive, Snowden River Pkwy, Columbia
(410) 381-0821
Recent Reviews
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Pretty good service and drink was made correctly.
Service: 4
Ordered two of the same drink, one was supposed to have ice the other without. Both had no ice. Ordered a breakfast sandwich that seems like it wasn’t even warmed up at all as the egg was cold. We were on the run and didn’t have time to turn around and come back to have them warm it up. No cup sleeves out either.
Very poor service. And associated are not responding very kindly and don’t even bother to care about customer care. Should not recommend anyone to go here.
Service: 1
Food and drinks are horrible this is the second time this week that the stuff was rubbery and extra sweet drinks after we all customized our orders.
Good location - drinks are consistent, they are pretty fast, sufficient seating in a clean atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Absolutely.The worst staff, when it comes to customer service. If you don't want to talk to somebody , don't be in the customer service industry , plain and simple
Service: 1
This location perfectly hides the drive thru line behind the store until you're trapped in it for 15 minutes
I’ve been here time and time again to give them another chance but I am officially done with this location. My orders have all been completely wrong (ie: ordered an iced mocha and got a vanilla iced coffee) and workers are not very friendly
Atmosphere: 1
Food: 2
Service: 1
They know my name and always have my drink ready to go!
I don’t frequent this location often, but my experience has been subpar when I give it another chance. Please educate the Baristas that you cannot scan a receipt for reward points. Asked if I could scan for my points. He said you can the receipt. That didn’t sound right, but I thought maybe something changed. Of course, I later discovered you still can’t. Not sure if he is just ignorant or just didn’t want to do it as he had a line building. With the economy as it is today, I don’t frequent as often as I did a year ago. The lack of taking 3-5 seconds to scan my app, is unacceptable and lessens the chance I will visit a Starbucks in the future. In addition, the employee heating the food needs re-training as well. My pumpkin bread was warmed too long and the sides were hard. Regret the spending $4.25 on the loaf. Please do better!
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
I waited 30 minutes in the drive thru line here just to pick up a mobile order. Once you pull into their drive thru you can't get out and the service is so insanely slow your kid will have to go to the bathroom before you even get to the window.
After multiple bad visits, I’m done with this location. I used to work at Starbucks for 10 years, so I’m patient, but this store is consistently careless. I’m never greeted or thanked, baristas are on their phones, and orders are wrong even when it’s dead slow at 6 a.m. I’ve had bad experiences here before, including being handed an extra-hot drink with a cheap lid that fell off and burned me. Since then, I’ve stuck to cold drinks—but the service hasn’t improved.
I’ve tried mobile ordering and ordering in person. No matter what, no greeting, no thank you, and no effort. Today was the last straw: my double-smoked bacon sandwich wasn’t made open-faced (so the bacon was chewy), they left out the sriracha, no one called my name, and my brown sugar shaken espresso was bitter and clearly not shaken. When I said “thank you,” the barista didn’t even look up from her phone.
You’re not the worst Starbucks I’ve been to, but you are consistently bad. When the last several reviews are this negative and customers feel the need to warn others, it’s just not worth the energy to come back.
Atmosphere: 1
Food: 1
Service: 1
What is temporarily closed but this doesn’t say on the map came here for no reason
My favorite in the area... Fast and friendly and have messed up zero times so far.
Atmosphere: 5
Food: 5
Service: 5
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