Dairy Queen Grill & Chill

Best strawberry cheese cake Blizzards, yum!

Atmosphere: 5

Food: 5

Service: 3

Very busy, took care of drive thru over counter

Atmosphere: 3

Food: 5

Service: 3

I only went thru the drive thru, but the line moved well, wasn't long, and when I asked for a drink carrier because I was by myself, they didn't hesitate to get one and put all the blizzards in it before giving it to me.

Atmosphere: 4

Food: 5

Service: 5

Took 30m

Atmosphere: 2

Food: 4

Service: 1

I ordered a medium chocolate cone with sprinkles. In the picture is what I was handed! Very upset of the customer service and item I received. The girl wasn't friendly or smiled. She pretty much laughed when she hand me the cone. This was very disappointing!

Atmosphere: 2

Food: 1

Service: 1

The customer service is terrible. I guess that's what you get when you have a bunch of young employees that act like they are in middle school.

They gave me the wrong order. I ordered 2 of the chicken tender meal boxes. One box os BBQ tossed one dry with ranch. They fixed it when I came back the next week. So much better than Ohio DQ locations. They dont even separate your foods like here. In Ohio your toast gets BBQ sauce on it fries too. Here they separate everything in containers in the box and even include a cup of Gravey for some reason. Tried it with the fries and the chicken (NOT BBQ) was great. They are busy as all hell in there taking delivery orders so I am not mad they messed up my order at all. They might need better workers though. Managers were busting their ass but the employees should be able to get it done without them. JUST my opinion. I dont know if they were to busy to me nice and friendly or just never are. From what I read on reviews after posting I guessed they never are so I dropped a star. I also dropped another star after reading about the lemonade, it still tastes messed up now im worried if I will be stuck with a date dropping off Obamas in the porcelain throne. They need to clean their pumps! Now I am mad. I dont like my food or drinks being off. I also sat for like 5 plus minutes waiting for my food so off another star.

Atmosphere: 5

Food: 4

Service: 3

Ordered through drive-up …..was first car in line. Sat for a couple mins which is expected there and the girl finally came to the window and handed me 3 bags. I started to pull out and reached into a bag for a French fry and it was a chicken strip basket. I stopped and took it back inside and the girl at the counter took the bag and never said a word to me , put the basket back in the slot with other food and never came back over to me. I left and went back to my car still sitting at end of drive thru and then noticed they left out my fries……went back inside and told them , a lady asked what size I ordered, then had the girl get them for me . She came back handed them to me and turned and walked away ….never saying a word! I’m sorry but your customer service sucks , and this is not the first time . I should have driven away with what was not mine but that is not me. Will seriously think about other choices before going back there again .

Food: 5

Service: 1

This is a busy place and the ice cream is wonderful!

Atmosphere: 5

Food: 5

Service: 5

A nice small dairy queen. Have always gotten good food and ice cream here

Atmosphere: 4

Food: 5

Service: 4

Pleasant stop while traveling. Accidentally ordered the wrong drink... manager quickly made it right at no charge. My error not theirs. That is customer service!

Atmosphere: 4

Food: 4

Service: 5

Ice cream is the best

Atmosphere: 5

Food: 5

Service: 5

So me and my family went to Dairy Queen and were shocked about the service in the drive thru they took over 40 minutes to get our order and took another 5 years to give it to us at the window and while we were sitting there the employees were bashing the customers and having inappropriate conversations I would rather drive 10 minutes to lavale and get it there and drive back never going back to this location again

Atmosphere: 1

Food: 3

Service: 1

Earlier this afternoon, I came into the drive-thru and and sat and waited a long time for the person working to say anything at all.. eventually i give a confused "Hello..?" To see if it even works... eventually someone answers and asks what my order is. I say that i want a Number One Combo. There is another long pause. Eventually she asks "did you want the combo or just the sandwich?" I very cearly already asked for the combo but whatever. Maybe shes just making sure she heard me correctly (i find out later that she did not hear me correctly). After repeating that yes i do want the combo she gives me my total of $11.01, which may or may not actually be the correct total. I have no way of knowing as DQ seems to have different prices each day + i did not get a receipt at the end. I drive around to the window and get my money ready. There is yet another long pause here at the window and this time i can clearly see why. 3 workers are all in the window gossiping and goofing off and i am sitting outside waiting still. The burger was cold to the bone, like they cooked it an hour ago and it wasnt even the right burger. Number One combo comes with Lettuce, Tomato, and BACON. I did not get any of these on my burger. Terrible service, management should be ashamed.

Atmosphere: 1

Food: 1

Service: 1

We came through the drive-through to order our much-needed desserts and the lady working drive-through was extremely rude and showed no signs of being someone who should work inCustomer Service. When we got to the window, a lovely young lady came took our money. I asked her who took our order over the speaker cause I could tell by the voice that it was not the same person, she said a girl named Siana, but she was already gone, so I asked for her name and told her I would be coming online to leave my review about my experience. Will not be returning I’d rather Drive to LaVale to spend $20 on ice cream then to spend my money in Cumberland and be spoke to like I’m not a valued customer.

Atmosphere: 5

Food: 4

Service: 1

Recommended dishes: New Caramel Java Chip Blizzard Treat, Reese's Peanut Butter Cup Blizzard Treat, Reese's Pieces Cookie Dough Blizzard Treat, Oreo Blizzard Treat, Flamethrower Signature Stackburger