I like to stop by this restaurant because it's on the way home. I really like the menu, but unfortunately the customer service in this store always not good. Every time I stopped the person who is attending is rude.
Atmosphere: 3
Food: 4
Service: 2
Adam Lee
Made a mobile order using the app. There are many free parking lots in this shopping center, Arrived after the time of promise, and two sandwiches were ready for pickup. The indoors seating looked clean. The cheesy garlic steak sandwich was well prepared and tasted good. The sweet onion chicken teriyaki sandwich was filled with customized ingredients as is.
Atmosphere: 5
Food: 4
Service: 5
T P
Sub was terrible.😣
Atmosphere: 3
Food: 2
Service: 3
Joni Seal
I placed an online order for a footlong and went to pick it up but didn't notice until I got back to work that I received the wrong sub. I went back to the store to let them know and they made me a new sub. But when I got back to work, my sub was STILL wrong, not toasted and missing the toppings. I couldn't leave work for a third time so no lunch today. 🤷🏻♀️
Atmosphere: 1
Food: 1
Service: 1
Briana English
Never will I ever buy subs here my stomach is messed up and everything.
Atmosphere: 3
Food: 1
Service: 3
Amy F
Terrible. Rude employees, old bread, and three slices of meat total. Grabbed my own cup because the kid had already walked away. Way off brand for Derwood!
Atmosphere: 1
Food: 1
Service: 1
Gee Games
They machine went down while one of the workers was making my sub , the Chinese lady who Im assuming is their manger started yelling at me because I didn't have cash and couldn't understand English when I was telling her I can only pay with Apple Pay.
Atmosphere: 1
Service: 1
Christoher Parks
After Grubhub order was wrong I called the store for information. The store called me back five minutes later and badgered me into trying to take a replacement order. I had to tell them four or five times I wasn’t taking their food and then I was canceling with GrubHub.
Atmosphere: 1
Food: 1
Service: 1
Carlangas Dominguez
04/2023 new staff... much better serviceSub-wayThe one of the worst services, I'd rather drive 10 miles rather than shop there ...2022!! I live in Olney
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sweet Onion Chicken Teriyaki
Luis Castillo
Good, it is a good place to eat at any time of the day and eat to your liking because you choose what you want to eat and very good for people who like to eat healthy.
Was there on 6/14 around 6pm. Very rude employee. She was annoyed.If she doesn't like working there, I strongly suggest a new job for her.In closing. The place was dirty and the subs were sloppily made.Avoid 0/5
Darren Myers
Very rude employees. Attempted to order lunch today with my son. Was rudely told she would not take our order without a mask on. We are there from Western Maryland where no mask are required anymore. I asked if she had some that we could put on and she abruptly said get out and pointed to the door. So we left. Keep in mind both employees had masks on and were behind a full plexiglass counter but if we had a mask, after ordering we could have sat down and ate in the dining area a mere eight feet away from them without a mask on. I’m sorry but this is just plain stupid at this point people.
Patrick Djithe
The lady who is working there every morning is very nice
I like to stop by this restaurant because it's on the way home. I really like the menu, but unfortunately the customer service in this store always not good. Every time I stopped the person who is attending is rude.
Atmosphere: 3
Food: 4
Service: 2
Made a mobile order using the app. There are many free parking lots in this shopping center, Arrived after the time of promise, and two sandwiches were ready for pickup. The indoors seating looked clean. The cheesy garlic steak sandwich was well prepared and tasted good. The sweet onion chicken teriyaki sandwich was filled with customized ingredients as is.
Atmosphere: 5
Food: 4
Service: 5
Sub was terrible.😣
Atmosphere: 3
Food: 2
Service: 3
I placed an online order for a footlong and went to pick it up but didn't notice until I got back to work that I received the wrong sub. I went back to the store to let them know and they made me a new sub. But when I got back to work, my sub was STILL wrong, not toasted and missing the toppings. I couldn't leave work for a third time so no lunch today. 🤷🏻♀️
Atmosphere: 1
Food: 1
Service: 1
Never will I ever buy subs here my stomach is messed up and everything.
Atmosphere: 3
Food: 1
Service: 3
Terrible. Rude employees, old bread, and three slices of meat total. Grabbed my own cup because the kid had already walked away. Way off brand for Derwood!
Atmosphere: 1
Food: 1
Service: 1
They machine went down while one of the workers was making my sub , the Chinese lady who Im assuming is their manger started yelling at me because I didn't have cash and couldn't understand English when I was telling her I can only pay with Apple Pay.
Atmosphere: 1
Service: 1
After Grubhub order was wrong I called the store for information. The store called me back five minutes later and badgered me into trying to take a replacement order. I had to tell them four or five times I wasn’t taking their food and then I was canceling with GrubHub.
Atmosphere: 1
Food: 1
Service: 1
04/2023 new staff... much better serviceSub-wayThe one of the worst services, I'd rather drive 10 miles rather than shop there ...2022!! I live in Olney
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sweet Onion Chicken Teriyaki
Good, it is a good place to eat at any time of the day and eat to your liking because you choose what you want to eat and very good for people who like to eat healthy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst customer service ?
Rude employees. Plus they overcharged me.
Was there on 6/14 around 6pm. Very rude employee. She was annoyed.If she doesn't like working there, I strongly suggest a new job for her.In closing. The place was dirty and the subs were sloppily made.Avoid 0/5
Very rude employees. Attempted to order lunch today with my son. Was rudely told she would not take our order without a mask on. We are there from Western Maryland where no mask are required anymore. I asked if she had some that we could put on and she abruptly said get out and pointed to the door. So we left. Keep in mind both employees had masks on and were behind a full plexiglass counter but if we had a mask, after ordering we could have sat down and ate in the dining area a mere eight feet away from them without a mask on. I’m sorry but this is just plain stupid at this point people.
The lady who is working there every morning is very nice
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