i’m not even one to write bad reviews, but my experience here truly has me perplexed. i placed a doordash order for a pizza to get picked up here, and they spent a while looking for it. they ended up informing me that it already got picked up, with my doordash screen visibly on my phone waiting for me to confirm I received it. i asked them what they could do for me, they said cancel it? i don’t understand what the harm could’ve been in giving me the pizza i paid for, and how careless they could be in giving an order away with no way to identify the person picking it up, and cancelling it won’t guaranteed my money back through doordash. genuienly spend your money elsewhere these people don’t care at all
Service: 1
Kirah J
I don’t eat out often, but when I do crave pizza, Papa John’s is usually my go-to. Unfortunately, today’s experience was extremely disappointing.
To start, my pizza was cold—even though I live just three minutes away from the location. I paid extra for a half sausage pizza (around $2 more), and while that may not seem like much to some, every dollar counts when you work hard for your money. The sausage was very sparse—barely one or two pieces per slice—which made it feel like I was being shorted, despite paying extra. The cheese looked discolored, as if the pizza had been sitting out for a while, and overall it just didn’t taste fresh.
I also ordered wings, which I’ve always enjoyed from Papa John’s in the past. I called ahead to ask if I could get a mix of flats and drums and was told it automatically comes with three of each in a six-piece order. However, I received six drums. While I’m not entirely upset about that, I’m confused as to why I was given incorrect information by the staff.
The wings themselves were also very disappointing—nothing like the quality I’ve received before. They tasted off and just weren’t enjoyable.
What makes this worse is that this meal was part of our planned cheat day, something we look forward to every two weeks. We set money aside specifically for it, and this time we chose Papa John’s, expecting a treat. Instead, we received food that was barely edible and honestly felt like a waste of money.
At this point, I’m seriously considering boxing up what’s left and taking it back to the store because it’s just not worth it. I hope this feedback is taken seriously, because today’s experience was far from the standard I’ve come to expect.
Atmosphere: 3
Food: 1
Service: 4
Elaysia Woods
Missing item from my order. I provided the receipt and everything. The manager did not care. Poor customer service and the manager should be fired.
Christopher Pahl
Not sure why this Papa John's location has such a low rating. I've carried out from here a few times and always had a good experience. ( I do find that Papa John's, the past couple of years; skimps and leaves too much crust, not spreading the sauce and cheese further out. But this seems to be the standard for the company now, so I can't judge this location on a company wide shortcoming) This location as far as I'm concerned has met or exceeded my expectations. Plus they must like me because they orient the sauce cup right side up with care and precision.
Atmosphere: 5
Food: 4
Service: 5
gavin devoe
Not any issues with staff except the pizza was 1/3 crust on a large! After 3 bites I'm down to the crust 🤦
Atmosphere: 5
Food: 1
Service: 5
Melissa B
Very disappointed I ordered my pizza 2 hours ago. If your delivery guy is backed up let people know it’s gonna be 2 hours. I would come get my pizza. Now my fresh pizza will not be fresh and be cold. I even tipped well. I don’t want to be eating at 10 pm tonight. It be nice to comp me my $42.00 or 2 new pizzas hot and ready for me to pick up when I called seeing where my order was. For them to tell me well you are further away, so make me wait because I am further away and deliver to the closer customers. Way to be an outstanding customer service. This is absolutely ridiculous for customers to be waiting this long for their order.
Atmosphere: 2
Food: 1
Service: 1
Jon Michael
Order pizza, and the garlic sauce is just tossed in without care upside-down on the pizza leaking all over the pizza and box. The only reason I decided to put this up is because it's the 3rd time it's happened. The first time I said ahhh, maybe just a bad day. The second time I said these people are slipping for sure, now a third time, I truly believe these people just do not care. I am absolutely done with these people. The pizza took over 45 minutes, and the pizza was not hot.
Atmosphere: 1
Food: 1
Service: 1
Standard Yip
Garbage really bad
Atmosphere: 1
Food: 1
Service: 1
Jesse Barrett
Waited two hours for a pizza missing half it's cheese and was told it'll be 2 hours to get another
I ordered a pizza and cinnamon pull aparts from Papajohns in Dundalk, MD 12/2/2024. My food was out for delivery @ 5:55 PM. I only live about a half mile away from this location so it’s only a 3 minute drive and with the traffic and lights 10 minute drive at the most. I still did not receive my food at 6:20 pm so I called the store to see where the driver was. When talking to the manager he said my food should be delivered any minute because the driver was out on the road. I told him that my food better not be cold when it arrives. He did not seem too concerned even after I told him that. He said your food will be there any minute. The driver finally delivered my food at 6:25 PM and upon opening the box my pizza was lukewarm warm at best so I had to hit it back up in the microwave a few slices at a time . The pizza was still ok after doing that but taking 30 minutes to deliver food a half mile away is unacceptable. Upon this experience I will never order from this location ever again and I will be looking up the number of the corporate office in the morning and calling them to file a complaint about that location. If you want your food to be hot upon arrival then do not order delivery from the Dundalk location because. Their service sucks.
Service: 2
MsLiss
Ordered online arrived a few minutes before pick up time and my food was hot and ready!!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Lord Mage
ordered online for takeout. they tried to call i missed the call the order was cancelled no message was left they refused to pick-up the call several calls i made. i'm nopt wasting my time with papajohns anymore
Atmosphere: 1
Food: 1
Service: 1
Dashae White
This is the worsted papa John’s I been to I did an order online at 7:10 came in around 7:20 paid for my pizza she told me another 6 min I came back in at 7:40 and pizza still not done she told me another 5 minutes 5 minutes went by and still no pizza and she got an attitude because people asking for their food and NONE OF IT IS READY this is sad and I got my food at 7:47
Atmosphere: 1
Service: 1
Michael
Ordered my food at 420 and was told 20 minutes got there at 5 and was told have net even started and would be at least half an hour. Garbage
Rude staff delivery take forever
Atmosphere: 1
Food: 1
Service: 1
i’m not even one to write bad reviews, but my experience here truly has me perplexed. i placed a doordash order for a pizza to get picked up here, and they spent a while looking for it. they ended up informing me that it already got picked up, with my doordash screen visibly on my phone waiting for me to confirm I received it. i asked them what they could do for me, they said cancel it? i don’t understand what the harm could’ve been in giving me the pizza i paid for, and how careless they could be in giving an order away with no way to identify the person picking it up, and cancelling it won’t guaranteed my money back through doordash. genuienly spend your money elsewhere these people don’t care at all
Service: 1
I don’t eat out often, but when I do crave pizza, Papa John’s is usually my go-to. Unfortunately, today’s experience was extremely disappointing.
To start, my pizza was cold—even though I live just three minutes away from the location. I paid extra for a half sausage pizza (around $2 more), and while that may not seem like much to some, every dollar counts when you work hard for your money. The sausage was very sparse—barely one or two pieces per slice—which made it feel like I was being shorted, despite paying extra. The cheese looked discolored, as if the pizza had been sitting out for a while, and overall it just didn’t taste fresh.
I also ordered wings, which I’ve always enjoyed from Papa John’s in the past. I called ahead to ask if I could get a mix of flats and drums and was told it automatically comes with three of each in a six-piece order. However, I received six drums. While I’m not entirely upset about that, I’m confused as to why I was given incorrect information by the staff.
The wings themselves were also very disappointing—nothing like the quality I’ve received before. They tasted off and just weren’t enjoyable.
What makes this worse is that this meal was part of our planned cheat day, something we look forward to every two weeks. We set money aside specifically for it, and this time we chose Papa John’s, expecting a treat. Instead, we received food that was barely edible and honestly felt like a waste of money.
At this point, I’m seriously considering boxing up what’s left and taking it back to the store because it’s just not worth it. I hope this feedback is taken seriously, because today’s experience was far from the standard I’ve come to expect.
Atmosphere: 3
Food: 1
Service: 4
Missing item from my order. I provided the receipt and everything. The manager did not care. Poor customer service and the manager should be fired.
Not sure why this Papa John's location has such a low rating. I've carried out from here a few times and always had a good experience. ( I do find that Papa John's, the past couple of years; skimps and leaves too much crust, not spreading the sauce and cheese further out. But this seems to be the standard for the company now, so I can't judge this location on a company wide shortcoming) This location as far as I'm concerned has met or exceeded my expectations. Plus they must like me because they orient the sauce cup right side up with care and precision.
Atmosphere: 5
Food: 4
Service: 5
Not any issues with staff except the pizza was 1/3 crust on a large! After 3 bites I'm down to the crust 🤦
Atmosphere: 5
Food: 1
Service: 5
Very disappointed I ordered my pizza 2 hours ago. If your delivery guy is backed up let people know it’s gonna be 2 hours. I would come get my pizza. Now my fresh pizza will not be fresh and be cold. I even tipped well. I don’t want to be eating at 10 pm tonight. It be nice to comp me my $42.00 or 2 new pizzas hot and ready for me to pick up when I called seeing where my order was. For them to tell me well you are further away, so make me wait because I am further away and deliver to the closer customers. Way to be an outstanding customer service. This is absolutely ridiculous for customers to be waiting this long for their order.
Atmosphere: 2
Food: 1
Service: 1
Order pizza, and the garlic sauce is just tossed in without care upside-down on the pizza leaking all over the pizza and box. The only reason I decided to put this up is because it's the 3rd time it's happened. The first time I said ahhh, maybe just a bad day. The second time I said these people are slipping for sure, now a third time, I truly believe these people just do not care. I am absolutely done with these people. The pizza took over 45 minutes, and the pizza was not hot.
Atmosphere: 1
Food: 1
Service: 1
Garbage really bad
Atmosphere: 1
Food: 1
Service: 1
Waited two hours for a pizza missing half it's cheese and was told it'll be 2 hours to get another
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Stuffed Crust
Restaurantji Recommends
I ordered a pizza and cinnamon pull aparts from Papajohns in Dundalk, MD 12/2/2024. My food was out for delivery @ 5:55 PM. I only live about a half mile away from this location so it’s only a 3 minute drive and with the traffic and lights 10 minute drive at the most. I still did not receive my food at 6:20 pm so I called the store to see where the driver was. When talking to the manager he said my food should be delivered any minute because the driver was out on the road. I told him that my food better not be cold when it arrives. He did not seem too concerned even after I told him that. He said your food will be there any minute. The driver finally delivered my food at 6:25 PM and upon opening the box my pizza was lukewarm warm at best so I had to hit it back up in the microwave a few slices at a time . The pizza was still ok after doing that but taking 30 minutes to deliver food a half mile away is unacceptable. Upon this experience I will never order from this location ever again and I will be looking up the number of the corporate office in the morning and calling them to file a complaint about that location. If you want your food to be hot upon arrival then do not order delivery from the Dundalk location because. Their service sucks.
Service: 2
Ordered online arrived a few minutes before pick up time and my food was hot and ready!!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
ordered online for takeout. they tried to call i missed the call the order was cancelled no message was left they refused to pick-up the call several calls i made. i'm nopt wasting my time with papajohns anymore
Atmosphere: 1
Food: 1
Service: 1
This is the worsted papa John’s I been to I did an order online at 7:10 came in around 7:20 paid for my pizza she told me another 6 min I came back in at 7:40 and pizza still not done she told me another 5 minutes 5 minutes went by and still no pizza and she got an attitude because people asking for their food and NONE OF IT IS READY this is sad and I got my food at 7:47
Atmosphere: 1
Service: 1
Ordered my food at 420 and was told 20 minutes got there at 5 and was told have net even started and would be at least half an hour. Garbage
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