Rita's Italian Ice & Frozen Custard

They have an amazing assortment. But limited no sugar options.

Always good and always good service!

Staff is very friendly and helpful. Great selection of treats.

Great as always. Love this place.

I follow Rita’s on Facebook, they posted asking which flavors we’d like to see before they close for the season, so I requested my favorite and my dad’s favorite. When I saw that they posted having my requested flavors I freaked out and went right after work. When I got there they had just sold out of watermelon, but the AMAZING manager Kailani offered to make me a batch if I had 10 mins to spare, and she was happy to offer to do it for me!! She made not only my entire day, but my dads!! Thank you so much for making our day brighter, and we can’t wait to see you when you open back up!!

Atmosphere: 5

Food: 5

Service: 5

I want to give props to the two girls working last night. It was busy and I could see those poor girls were overwhelmed with the constant customers coming in and going back and forth but they handled it like champs. I wish I had their names to praise them. Being in line I did notice some people being nasty with them, but guys, they are just kids get a grip!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard, Brownie Sundae

This place is awful I ordered the wrong gelato and it taste awful. And she still made me pay for it. They suck. I would never do something like that The customer should always feel welcome. Never will I come back here again Dunkirk is going down hill anyway.

Food: 1

Service: 1

My First time here. Ryan ( Young Female) greeted me soon as I walked in. I was having trouble deciding what I wanted. And she gave me all the options.So I told her to surprise me. Wow! She whipped up a pretty cool something. I forgot what it was called. Anyway young lady deserves a free lunch or maybe even a raise. She totally deserves it. I'll be back for sure..Ryan was professional and went above and beyond to make me happy....She is a keeper. Thank you dear!!!!

Great service

Atmosphere: 5

Food: 5

Service: 5

I came In a few days ago and I was served by a sweet woman (I think she is the manager, she is always there), Kailani and a young man Ian. I got a peanut butter mudslide concrete and my husband got a gelati. They served me very quick and they were so genuine with their service. The place was also super clean! We need more people like this in the food industry. Rita’s in Dunkirk is doing something right!

Atmosphere: 5

Food: 5

Service: 5

Lovely young lady named jenna helped me she was extremely nice and helpful and made me an amazing peanut butter mud slide! If you go in and shes working I recommend asking her opinion as she recommended her favorite!

Atmosphere: 5

Food: 5

Service: 5

They never have blueberry flavored ice and getting in and out of the parking lot from hwy 4 is a pain.

Amazing

The custard and the ice flavors are great, but the young lady that works there has horrible customer service skills. The young man there was really nice though, and I appreciated that. Wish I would've gotten the names.

Really sweet girls working, but my chocolate custard i ordered tasted sour. I came back in and told them and they gave me a new vanilla.