Ordered a fresh strawberry drink. It had a very good taste. Service was splendid.
Atmosphere: 4
Food: 4
Service: 4
Evan Dame
My partner and I visited this Starbucks location on Sunday, October 27th, 2024, around 5:20 p.m. We ordered a “grande pumpkin spice and chai latte with oat milk” at the drive-thru. After the employee confirmed the price, we proceeded to the window to pay. However, when we received our order, it was an Iced Pumpkin Creme Chai – not what we had specifically requested.
When we politely mentioned the discrepancy, the barista at the window responded in a surprisingly dismissive manner. She informed us we “should've ordered a chai latte WITH pumpkin spice, not a pumpkin spice chai latte,” implying that we were at fault. As we attempted to clarify, she abruptly cut us off and said, “I'll just remake it for you,” then shut the window in an impatient and rather brusque manner.
When she returned with the corrected drink, she said “Have a nice day” – but her tone was smarmy and condescending, which left us feeling uncomfortable. After we left, I called to address our concerns, hoping to speak with a manager but instead reached the same barista, Marley (spelling?). I shared our experience, only to receive the same insincere “have a nice day” before she immediately hung up.
This encounter felt unusually disrespectful and left us feeling unwelcome. Marley’s behavior was reminiscent of a “Karen” stereotype – someone who exhibits a sense of entitlement and disregard for others, acting as though she’s free to treat people however she chooses. My previous experiences at this Starbuck have been stellar, so this episode was disappointing and far from the norm.
That said, the one redeeming part of the experience was that my “chai latte WITH pumpkin spice” was absolutely delicious. This was enough to give this review two stars instead of one.
Atmosphere: 3
Food: 3
Service: 1
Stefania Saccani
The atmosphere is calm and relaxing, service was great and fast, space was clean. Food great as always. Free treat was a plus! Overall great stop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Croissant
Kim Reyes Makeup LLC
I got a decaf caramel macchiato which tasted like milk!!! Very disappointed in my $6 tall drink!!!!
Atmosphere: 4
Food: 2
Service: 4
Amber Ladd
I’m not from Easton, nor do I live on this side of the Bridge. I do however work out here and have slowly been venturing nearby areas for food or Starbucks. Today I decided to try this Starbucks here off the 50. Oh MYLANTA! I can say 100 percent that I had the best customer service at the window that I’ve EVER had in ANY Starbucks. I’ve been to many within the US. It may just be this one person but that’s the one who makes the difference. I showed up, asked about a couple new seasonal drinks on the menu and the barista was not only humorous, he was completely honest. It was such a refreshing thing to hear. Made me laugh and feel happy just because. If I could give this guy 100 stars I would. Even when I got to the window, he had the same genuine personality as he had behind a screen. There need to be more Dakota’s around the world. Thank you Dakota!!! Rockstar!!! I’ll definitely be back ?
Atmosphere: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Heather Lewis
I love pulling up to the drive thru and when Matt is working he knows exactly who I am what I am getting & he is always greets me so cheerful and friendly definitely a nice start to my work day such a sweet soul
Atmosphere: 5
Food: 5
Service: 5
R C
I love Starbucks I’ve been a fan since the first store was build on Route 50. The only reason why I won’t give it 5 stars is because of the weird looking white guy with the cocked eyes. His attitude every time I come there just ruins my whole day. He looks like he doesn’t want to be there, and he just doesn’t care about anything. He has the worst customer service skills ever. No greeting when you pull up to the window, or when you leave, just gives you an awkward, blank creepy stare like a freaking psychopath. Just stop letting him work the drive thru.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Impossible Breakfast Sandwich, Cheese Danish, Iced Caramel Macchiato, Komodo Dragon Blend, Pineapple Cloud Cake, Mint Majesty, Featured Medium Roast - Pike Place Roast
Tia
The customer service at this location is horrible.
Worst costumer service I have ever had. Mary, a barista, did not understand anything that I was saying whenever I ordered, and got mad at me as if it was my fault that she didn’t understand. She glared at me and seemed annoyed that she had to be there. When my order was finished, she walked off to the back to eat even though I clearly saw my order ready on the counter. Really weird. I also saw her be extremely rude to someone she was working with, which made me feel bad for the girl who got yelled at in addition to being uncomfortable.
I have been a longstanding customer to Starbucks, but after seeing this consistent lack of professionalism, especially these past few months, I will no longer be patronizing this establishment.
Atmosphere: 3
Food: 2
Service: 1
Mina Sufyan
An everyday customer at Starbucks in Cambridge, MD and I have never gotten this poor and unfair treatment from them at all like I did at this Starbucks. Girl was extremely rude to me and my daughter because she got our order completely wrong and we told them to remake it nicely, but she still had a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Hayley Roman
Ashleigh was incredibly rude. Worst customer service I’ve ever experienced. I come here frequently and the drinks usually come out poor. I still order here because it’s convenient but I’ll just stick to Rise Up after this last experience. Better coffee at a better price.
Atmosphere: 1
Food: 1
Service: 1
୨୧
An everyday customer at Starbucks in Cambridge, MD and I have never gotten this poor and unfair treatment from them at all like I did at this Starbucks. Girl was extremely rude to me and my daughter because she got our order completely wrong and we told them to remake it nicely, but she still had a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
᧔o᧓
An everyday customer at Starbucks in Cambridge, MD and I have never gotten this poor and unfair treatment from them at all like I did at this Starbucks. Girl was extremely rude to me and my daughter because she got our order completely wrong and we told them to remake it nicely, but she still had a nasty attitude.
Brown sugar shaken oat milk is my favorite
Atmosphere: 4
Food: 4
Service: 4
Ordered a fresh strawberry drink. It had a very good taste. Service was splendid.
Atmosphere: 4
Food: 4
Service: 4
My partner and I visited this Starbucks location on Sunday, October 27th, 2024, around 5:20 p.m. We ordered a “grande pumpkin spice and chai latte with oat milk” at the drive-thru. After the employee confirmed the price, we proceeded to the window to pay. However, when we received our order, it was an Iced Pumpkin Creme Chai – not what we had specifically requested.
When we politely mentioned the discrepancy, the barista at the window responded in a surprisingly dismissive manner. She informed us we “should've ordered a chai latte WITH pumpkin spice, not a pumpkin spice chai latte,” implying that we were at fault. As we attempted to clarify, she abruptly cut us off and said, “I'll just remake it for you,” then shut the window in an impatient and rather brusque manner.
When she returned with the corrected drink, she said “Have a nice day” – but her tone was smarmy and condescending, which left us feeling uncomfortable. After we left, I called to address our concerns, hoping to speak with a manager but instead reached the same barista, Marley (spelling?). I shared our experience, only to receive the same insincere “have a nice day” before she immediately hung up.
This encounter felt unusually disrespectful and left us feeling unwelcome. Marley’s behavior was reminiscent of a “Karen” stereotype – someone who exhibits a sense of entitlement and disregard for others, acting as though she’s free to treat people however she chooses. My previous experiences at this Starbuck have been stellar, so this episode was disappointing and far from the norm.
That said, the one redeeming part of the experience was that my “chai latte WITH pumpkin spice” was absolutely delicious. This was enough to give this review two stars instead of one.
Atmosphere: 3
Food: 3
Service: 1
The atmosphere is calm and relaxing, service was great and fast, space was clean. Food great as always. Free treat was a plus! Overall great stop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Croissant
I got a decaf caramel macchiato which tasted like milk!!! Very disappointed in my $6 tall drink!!!!
Atmosphere: 4
Food: 2
Service: 4
I’m not from Easton, nor do I live on this side of the Bridge. I do however work out here and have slowly been venturing nearby areas for food or Starbucks. Today I decided to try this Starbucks here off the 50. Oh MYLANTA! I can say 100 percent that I had the best customer service at the window that I’ve EVER had in ANY Starbucks. I’ve been to many within the US. It may just be this one person but that’s the one who makes the difference. I showed up, asked about a couple new seasonal drinks on the menu and the barista was not only humorous, he was completely honest. It was such a refreshing thing to hear. Made me laugh and feel happy just because. If I could give this guy 100 stars I would. Even when I got to the window, he had the same genuine personality as he had behind a screen. There need to be more Dakota’s around the world. Thank you Dakota!!! Rockstar!!! I’ll definitely be back ?
Atmosphere: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
I love pulling up to the drive thru and when Matt is working he knows exactly who I am what I am getting & he is always greets me so cheerful and friendly definitely a nice start to my work day such a sweet soul
Atmosphere: 5
Food: 5
Service: 5
I love Starbucks I’ve been a fan since the first store was build on Route 50. The only reason why I won’t give it 5 stars is because of the weird looking white guy with the cocked eyes. His attitude every time I come there just ruins my whole day. He looks like he doesn’t want to be there, and he just doesn’t care about anything. He has the worst customer service skills ever. No greeting when you pull up to the window, or when you leave, just gives you an awkward, blank creepy stare like a freaking psychopath. Just stop letting him work the drive thru.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Impossible Breakfast Sandwich, Cheese Danish, Iced Caramel Macchiato, Komodo Dragon Blend, Pineapple Cloud Cake, Mint Majesty, Featured Medium Roast - Pike Place Roast
The customer service at this location is horrible.
My favorite ❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Worst costumer service I have ever had. Mary, a barista, did not understand anything that I was saying whenever I ordered, and got mad at me as if it was my fault that she didn’t understand. She glared at me and seemed annoyed that she had to be there. When my order was finished, she walked off to the back to eat even though I clearly saw my order ready on the counter. Really weird. I also saw her be extremely rude to someone she was working with, which made me feel bad for the girl who got yelled at in addition to being uncomfortable.
I have been a longstanding customer to Starbucks, but after seeing this consistent lack of professionalism, especially these past few months, I will no longer be patronizing this establishment.
Atmosphere: 3
Food: 2
Service: 1
An everyday customer at Starbucks in Cambridge, MD and I have never gotten this poor and unfair treatment from them at all like I did at this Starbucks. Girl was extremely rude to me and my daughter because she got our order completely wrong and we told them to remake it nicely, but she still had a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Ashleigh was incredibly rude. Worst customer service I’ve ever experienced. I come here frequently and the drinks usually come out poor. I still order here because it’s convenient but I’ll just stick to Rise Up after this last experience. Better coffee at a better price.
Atmosphere: 1
Food: 1
Service: 1
An everyday customer at Starbucks in Cambridge, MD and I have never gotten this poor and unfair treatment from them at all like I did at this Starbucks. Girl was extremely rude to me and my daughter because she got our order completely wrong and we told them to remake it nicely, but she still had a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
An everyday customer at Starbucks in Cambridge, MD and I have never gotten this poor and unfair treatment from them at all like I did at this Starbucks. Girl was extremely rude to me and my daughter because she got our order completely wrong and we told them to remake it nicely, but she still had a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
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