The sad thing is when COVID came almost 6 years ago it destroyed people going out to eat...the inside is still nice and clean but there is no longer fountin sodas your paying for a 2 litre or bottle....you pay you sit if you want but no real staff to deal with...the employees at this location are friendly and bubbly but this location now whould be better off to be like in the space of dominos or papa johns or pizza bolis....they lost the in dineing crowd
I love the cheesy breadsticks but this location is pretty bad. Half the time the cheese is either barely there or there’s no spice on top, or it’s burnt. Then there’s all the times they just give me regular breadsticks instead. Apparently there’s only like one person working there a lot of the time so that sucks for them, too.
Atmosphere: 2
Food: 2
Service: 2
Amber McClanahan
The signs saying dining room open are misleading. They are a take out only restaurant. They have a dinning room, but no staff. A place that not that long ago hosted every local team's parties is now just an empty unkempt building. The take-out area is unmanned. They will actually direct you after seeking out a human, to just order online.
Atmosphere: 1
Food: 3
Service: 1
Charley J
This place has turned into a to go restaurant with seats.
Atmosphere: 3
Food: 3
Service: 3
David Braun
We were in our way to the Eastern Shore late in the day. The ordering area was unmanned so we waited perhaps 10 minutes while the staff was taking care of earlier orders. A bucket was in the middle of the small area to catch drips from a leaking roof. Finally my order was taken and I was informed that it would be 25-20 minutes. It did. I went to the bathroom and the toilet did not flush. The thin crushed pizza was exactly that. The first slice was ok but the next one was so dry that it it was like tomato sauce on thick paper. There were only two staff working, they were busy with on line orders. They did a good job but would have been in the weeds if the customer flow increased. With the hole in the ceiling, a non working toilet and understaffed, where was the manager?
Atmosphere: 2
Food: 2
Service: 4
scott cutlip
Always on time, hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Simone Rodriguez
This was the worst customer service that I have ever received. From the server, Christopher, to the manager who failed to provide her name. She was rude and very dismissive. I am not sure if it's because of the color of my skin, but I deserve to know the name of anyone who provides a service to me and my family. Pizza-Hut, you got to do better! Now we're moving to another pizza company because you will no longer be our Friday night spot.
Service: 1
Tami Jernigan
Ordered on the phone number on line. Automated system took order and read address of pizza hut address, said it would be ready in 20. Went there and they had no record of order.
I placed my pizza order on Feb. 8,2025 @ 1:30 for a delivery @5:30pm. I know that it’s superbowl and that’s why I ordered early. 6pm came and still no pizza so I was trying to be patient so I decided to call Edgewater Pizza Hut to inquire about my delivery around 7pm. I spoke with Konrad and he explained that my pizza has not been delivered and it’s not their fault that Uber eats and another delivery has not picked up my order. I have waited for almost 3 hours and Konrad asked if I wanted to cancel my order and I said No since I have waited this long in hopes that a driver will be delivering my food. So, I called Konrad again to ask for any status on my order AND Konrad canceled my order despite me telling him not to cancel. Furthermore, I was not notified! This is not acceptable in any way!!!! I feel that Konrad needs to learn customer service at a minimum. Very disappointed
Nikki Parker
I have tired over and over with pick up orders rather if I’m ordering for parties or kids sport gatherings. The service is always horrible they answer the phones disrespectful they’re never friendly. The food is always cold never fresh I either have too call to complain or when I’m eating in I always have to send my food back…
Atmosphere: 1
Food: 1
Himself
Terrible pizza even worse quality assurance, arrived here for a pick up, went in to pick up and pay they look for tips for a pick up??? What did they do to earn a tip??? Big sign on front door days dine In is counter service only so they won't wait on you if you and your family decide to go here for dinner, you got to serve yourself at the take out window, what a joke, the pizza was burned and super thin tough to eat and the pasta was hardly cooked under the burned top, this is pure laziness from the management, to allow your standards to slip this bad and for it to go this long is shambolic, pizza hut should have much better standards than this, this restaurant has been on the decline for a while and under the same management, people need to listen and stop going here, You might seem like you're getting a deal but you'll be annoyed at the food quality the overall service or the dirt of the restaurant or all 3, this place shouldn't be allowed to continue to do business if the toilets and customer dine in area is that dirty can you imagine the kitchen where people can't see, The manager should be held accountable and Fired immediately its borderline attempted murder with them standards, YOU HAVE BEEN WARNED
Atmosphere: 1
Food: 1
Service: 1
Mason DeFrancis
We love that you still do dine in — but good grief owner… pay the pittance to shampoo your carpets! It’s grody in there.
Daniel Seibel
Inside sitting area was 43 degrees super cold. Bathrooms were filthy with trash full, toilets clogged and smelling of disgusting mop water. Store had no water available for my children to drink. We had to go up to the carry out area to retrieve all of our ordered food including three trips back and forth to get appetizers, pizza and then back again to get plates. Then after receiving our order, we noticed the wings were bone in instead of bone out and the entire one pizza had no pizza sauce under the cheese. What a horrible experience overall. When confronting the staff, they were very unhelpful and laughing at our complaints
The sad thing is when COVID came almost 6 years ago it destroyed people going out to eat...the inside is still nice and clean but there is no longer fountin sodas your paying for a 2 litre or bottle....you pay you sit if you want but no real staff to deal with...the employees at this location are friendly and bubbly but this location now whould be better off to be like in the space of dominos or papa johns or pizza bolis....they lost the in dineing crowd
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza, Breadsticks, Cheese Pizza
I love the cheesy breadsticks but this location is pretty bad. Half the time the cheese is either barely there or there’s no spice on top, or it’s burnt. Then there’s all the times they just give me regular breadsticks instead. Apparently there’s only like one person working there a lot of the time so that sucks for them, too.
Atmosphere: 2
Food: 2
Service: 2
The signs saying dining room open are misleading. They are a take out only restaurant. They have a dinning room, but no staff. A place that not that long ago hosted every local team's parties is now just an empty unkempt building. The take-out area is unmanned. They will actually direct you after seeking out a human, to just order online.
Atmosphere: 1
Food: 3
Service: 1
This place has turned into a to go restaurant with seats.
Atmosphere: 3
Food: 3
Service: 3
We were in our way to the Eastern Shore late in the day. The ordering area was unmanned so we waited perhaps 10 minutes while the staff was taking care of earlier orders. A bucket was in the middle of the small area to catch drips from a leaking roof. Finally my order was taken and I was informed that it would be 25-20 minutes. It did.
I went to the bathroom and the toilet did not flush.
The thin crushed pizza was exactly that. The first slice was ok but the next one was so dry that it it was like tomato sauce on thick paper.
There were only two staff working, they were busy with on line orders. They did a good job but would have been in the weeds if the customer flow increased.
With the hole in the ceiling, a non working toilet and understaffed, where was the manager?
Atmosphere: 2
Food: 2
Service: 4
Always on time, hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
This was the worst customer service that I have ever received. From the server, Christopher, to the manager who failed to provide her name. She was rude and very dismissive. I am not sure if it's because of the color of my skin, but I deserve to know the name of anyone who provides a service to me and my family. Pizza-Hut, you got to do better! Now we're moving to another pizza company because you will no longer be our Friday night spot.
Service: 1
Ordered on the phone number on line. Automated system took order and read address of pizza hut address, said it would be ready in 20. Went there and they had no record of order.
Food: 1
Service: 1
Great Pizza Service Atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Garlic Parmesan Wings, Triple Chocolate Brownie, Cinnamon Sticks
Terribe dry pizza. Even ordered extra sauce. Peppers burned. Don't go there. Staff slow and could care less
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I placed my pizza order on Feb. 8,2025 @ 1:30 for a delivery @5:30pm. I know that it’s superbowl and that’s why I ordered early. 6pm came and still no pizza so I was trying to be patient so I decided to call Edgewater Pizza Hut to inquire about my delivery around 7pm. I spoke with Konrad and he explained that my pizza has not been delivered and it’s not their fault that Uber eats and another delivery has not picked up my order. I have waited for almost 3 hours and Konrad asked if I wanted to cancel my order and I said No since I have waited this long in hopes that a driver will be delivering my food. So, I called Konrad again to ask for any status on my order AND Konrad canceled my order despite me telling him not to cancel. Furthermore, I was not notified! This is not acceptable in any way!!!! I feel that Konrad needs to learn customer service at a minimum. Very disappointed
I have tired over and over with pick up orders rather if I’m ordering for parties or kids sport gatherings. The service is always horrible they answer the phones disrespectful they’re never friendly. The food is always cold never fresh I either have too call to complain or when I’m eating in I always have to send my food back…
Atmosphere: 1
Food: 1
Terrible pizza even worse quality assurance, arrived here for a pick up, went in to pick up and pay they look for tips for a pick up??? What did they do to earn a tip???
Big sign on front door days dine In is counter service only so they won't wait on you if you and your family decide to go here for dinner, you got to serve yourself at the take out window, what a joke, the pizza was burned and super thin tough to eat and the pasta was hardly cooked under the burned top, this is pure laziness from the management, to allow your standards to slip this bad and for it to go this long is shambolic, pizza hut should have much better standards than this, this restaurant has been on the decline for a while and under the same management, people need to listen and stop going here, You might seem like you're getting a deal but you'll be annoyed at the food quality the overall service or the dirt of the restaurant or all 3, this place shouldn't be allowed to continue to do business if the toilets and customer dine in area is that dirty can you imagine the kitchen where people can't see,
The manager should be held accountable and Fired immediately its borderline attempted murder with them standards,
YOU HAVE BEEN WARNED
Atmosphere: 1
Food: 1
Service: 1
We love that you still do dine in — but good grief owner… pay the pittance to shampoo your carpets! It’s grody in there.
Inside sitting area was 43 degrees super cold. Bathrooms were filthy with trash full, toilets clogged and smelling of disgusting mop water.
Store had no water available for my children to drink. We had to go up to the carry out area to retrieve all of our ordered food including three trips back and forth to get appetizers, pizza and then back again to get plates. Then after receiving our order, we noticed the wings were bone in instead of bone out and the entire one pizza had no pizza sauce under the cheese. What a horrible experience overall. When confronting the staff, they were very unhelpful and laughing at our complaints
Atmosphere: 1
Food: 1
Service: 1
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