Fantastic, fast service with a smile and always hot food! Update* Even in the cold weather, they work that drive through flawlessly!
Atmosphere: 4
Food: 5
Service: 5
Ms. Stith
Placed an order that included unsalted fries. I specified NO SALT three times before pulling up to the window to pay and collect my food. I asked the cashier to verify that the fries were unsalted and he said “We can’t do no salt fries.” Excuse me, but they’re all unsalted when you pull them out the grease. He gets a manager who says “The operator of the is location does not provide that option!” Unacceptable and unnecessary to take away an option that does not require you to do anything besides SAVING your salt. Won’t be back.
Tori Spooner
Despite there being pictures of a play area at this location, there is not a play area. I repeat: NO KIDS PLAY AREA AT THIS LOCATION. Big bummer. One of the older workers there was all googley eyed at my kid climbing up the wall while we waited for our food, but hence the need for a play area, so I didn’t even feel bad. We took our food to go and went to a local playground instead.
Martin Link
This will likely be my last visit to this CFA location. For about 7 years I've brought my five children to this location 1-2 times per month. And until today I've overlooked the inconsistent service, the longer than average wait times, and the occasional problem with the food.
At lunch time today - on a Saturday - I took my family through the drive thru after placing an order through the mobile app. I ordered a salad. When I arrived at the p/u the CFA team member said they didn't have any salads, so they were making it. Long story short, I got home and it was a disaster - missing ingredients, 2 nuggets and a lot of crumbs, and half a head of uncut lettuce. No problem. I called the store knowing they'd resolve the problem. The manager immediately became defensive, she told me that I was wrong and that's how CFA's salads are served (even though I've probably had 100s over the years), and each time I tried to explain she interrupted me - raising her voice and yelling at one point. She said that she would make me a new salad and wanted to know when I'd come get it. I instead asked for a refund for the salad - not the rest of the $79 bill - to my mobile app. Without explanation she said that it sounded like I wasn't happy with her solution and wished me a pleasant day before hanging up abruptly.
I gave this CFA the benefit of the doubt dozens of times because their managers have always been great. But if I don't have any faith in their managers when there's a problem -- and there are more problems at this location than any other I've frequented -- then why go here? Service is slow. The food is hit or miss - sometimes cold, sometimes hot. And it's certainly not the economical choice. Now their customer service is aligned with the rest of the operation.
(And just for context, I'm a Signature Member in the CFA app, so not a serial complainer)
Atmosphere: 2
Food: 3
Service: 1
Michael thomas
Always short changes your protein order either in person or by dash. I won't be coming back
Atmosphere: 4
Food: 4
Service: 2
Helen Goetz
Always tasty and employees friendly
Parking: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
joseph jamke
Amazing ?
Atmosphere: 5
Food: 5
Service: 5
Edward Heil
Great service and very clean.
Dixie McGann
Asked for no salt fries for my husband and myself bc we both have high blood pressure and the female manager told us , "We don't do no salt fries at this location." Everytime we come here we spend 40.00 to 50.00 dollars here. Sorry to say I will not be coming back anytime soon.
Probably won’t come back to this location anymore. Really doesn’t live up to CFA standards. They’ve clearly cut staff to save money, and it shows. Long lines making it arguably as bad or worse than other fast food places. Food has been cold last couple times too. Staff still friendly and trying at least. Management should be held accountable for the downturn here.
Atmosphere: 5
Food: 5
Service: 1
SANDRA VALENCIA
Good food nice place and amazing service
Atmosphere: 5
Food: 5
Service: 5
Heidi Benner
Order was correct Food was good and hot Staff always friendly
Atmosphere: 5
Food: 5
Service: 5
steam roller
The food is always good and the service is good finally they never mess up the order.
Excellent as always food and service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Waffle Fries, Spicy Chicken Sandwich
Fantastic, fast service with a smile and always hot food!
Update* Even in the cold weather, they work that drive through flawlessly!
Atmosphere: 4
Food: 5
Service: 5
Placed an order that included unsalted fries. I specified NO SALT three times before pulling up to the window to pay and collect my food. I asked the cashier to verify that the fries were unsalted and he said “We can’t do no salt fries.” Excuse me, but they’re all unsalted when you pull them out the grease. He gets a manager who says “The operator of the is location does not provide that option!” Unacceptable and unnecessary to take away an option that does not require you to do anything besides SAVING your salt. Won’t be back.
Despite there being pictures of a play area at this location, there is not a play area. I repeat: NO KIDS PLAY AREA AT THIS LOCATION. Big bummer. One of the older workers there was all googley eyed at my kid climbing up the wall while we waited for our food, but hence the need for a play area, so I didn’t even feel bad. We took our food to go and went to a local playground instead.
This will likely be my last visit to this CFA location. For about 7 years I've brought my five children to this location 1-2 times per month. And until today I've overlooked the inconsistent service, the longer than average wait times, and the occasional problem with the food.
At lunch time today - on a Saturday - I took my family through the drive thru after placing an order through the mobile app. I ordered a salad. When I arrived at the p/u the CFA team member said they didn't have any salads, so they were making it. Long story short, I got home and it was a disaster - missing ingredients, 2 nuggets and a lot of crumbs, and half a head of uncut lettuce. No problem. I called the store knowing they'd resolve the problem. The manager immediately became defensive, she told me that I was wrong and that's how CFA's salads are served (even though I've probably had 100s over the years), and each time I tried to explain she interrupted me - raising her voice and yelling at one point. She said that she would make me a new salad and wanted to know when I'd come get it. I instead asked for a refund for the salad - not the rest of the $79 bill - to my mobile app. Without explanation she said that it sounded like I wasn't happy with her solution and wished me a pleasant day before hanging up abruptly.
I gave this CFA the benefit of the doubt dozens of times because their managers have always been great. But if I don't have any faith in their managers when there's a problem -- and there are more problems at this location than any other I've frequented -- then why go here? Service is slow. The food is hit or miss - sometimes cold, sometimes hot. And it's certainly not the economical choice. Now their customer service is aligned with the rest of the operation.
(And just for context, I'm a Signature Member in the CFA app, so not a serial complainer)
Atmosphere: 2
Food: 3
Service: 1
Always short changes your protein order either in person or by dash. I won't be coming back
Atmosphere: 4
Food: 4
Service: 2
Always tasty and employees friendly
Parking: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
Amazing ?
Atmosphere: 5
Food: 5
Service: 5
Great service and very clean.
Asked for no salt fries for my husband and myself bc we both have high blood pressure and the female manager told us , "We don't do no salt fries at this location." Everytime we come here we spend 40.00 to 50.00 dollars here. Sorry to say I will not be coming back anytime soon.
Restaurantji Recommends
Parking: Angles are odd for larger vehicles
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Probably won’t come back to this location anymore. Really doesn’t live up to CFA standards. They’ve clearly cut staff to save money, and it shows. Long lines making it arguably as bad or worse than other fast food places. Food has been cold last couple times too. Staff still friendly and trying at least. Management should be held accountable for the downturn here.
Atmosphere: 5
Food: 5
Service: 1
Good food nice place and amazing service
Atmosphere: 5
Food: 5
Service: 5
Order was correct
Food was good and hot
Staff always friendly
Atmosphere: 5
Food: 5
Service: 5
The food is always good and the service is good finally they never mess up the order.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
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