I’m so sad I have to write this because I usually have great experiences here, but this morning when I got my coffee through the drive thru it didn’t taste like it had enough creamer. So I went inside and asked for more. The facial expression I received made me feel like they thought I was crazy. They took my coffee back and brought it out to me a few moments later, looking no different. They lightly shook it up (since i had the lid) and there was zero evidence that more creamer was added. When I said it still didn’t taste right, they said “well we put it in there”. So i left. Obviously my satisfaction wasn’t priority rather an inconvenience.
Atmosphere: 1
Food: 1
Service: 1
Nope
I cannot emphasize enough how horrendous my experience was at this Dunkin' Donuts. From the moment I walked in, it was clear that customer satisfaction was not even remotely a priority. The food they served was stale and tasteless, and don't even get me started on the coffee—it was like drinking liquid disappointment. What's worse is the complete lack of respect shown by the staff. They were rude, dismissive, and downright hostile. It's as if they take pleasure in treating customers poorly. Save yourself the frustration and avoid this Dunkin' Donuts at all costs. Trust me, you'll thank yourself later.
Atmosphere: 1
Food: 1
Service: 1
Jannice R
If I could give them a rating lower than zero stars, I definitely would! This Dunkin' Donuts establishment deserves nothing but contempt for their atrocious treatment of customers. They serve rotten food, awful-tasting coffee, and have the nerve to instruct customers to heat their own coffee because they can't bother to serve it hot. This place is a nightmare! Avoid it at all costs; they belittle customers, shout at them, and their service is abysmal. Do not even consider bringing your family here—it's a terrible experience all around!
Atmosphere: 1
Food: 1
Service: 1
Luz E Roman
When I ordered a large ice matcha late with less ice, they don't do what I want. Also the cups have a limit line for the ice, and they pass that line. I don't pay for ice, I want to paid to drink matcha.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Donuts
Robert Gingerich
The customer service here (if you can even call it that) is just insulting. I'm not a regular Dunkin' patron, but occasionally stop by to grab a coffee or a gift card. "Indifferent" would be far too generous to describe the "service" at this store, and every experience I've had at this location has ranged from "unpleasant" to "uncomfortable." The cashiers, etc., barely even look at you, never EVER say "thanks" (much less smile), don't bother to confirm orders verbally, and--last time I ordered at the drive-through (needed a last-minute gift card for a teacher)--didn't even say anything at all, practically tossing the item through my car window and turning their backs before I could even thank them or acknowledge the order. You may think I sound entitled or petty in this review, but I assure you: I'm used to and can accept apathetic teenage service at fast food joints as a general matter, but this is several steps below that and borders on outright offensive. This has been my experience at this outlet every single time I've had the displeasure of visiting. I plan to lodge some kind of complaint with Dunkin' corporate, but, in the meantime, dear citizens: don't patronize this excuse for a restaurant. The people who work there obviously don't even want your business.
Atmosphere: 1
Service: 1
Ron Schuman
Very disorganized and slow, perhaps I went at an off or busy time?
Atmosphere: 4
Food: 3
Service: 1
Sheila Schanck
I literally just got food from drive thru that has a bite taken out of it
GregHD
This is my local Dunkin Donuts. The location runs smoothly during peak hours and the food and beverages as well prepared. I often place large orders the night before for next day pickup. Their breakfast sandwiches are especially good and they often have seasonal offrings.Parking: The drive thru is usually very fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Gavin Clark
Dude at the drive thru was cool but distracted me from the fact that i payed for a whole meal and recieved one small sandwich that wasn’t even what i asked for.
Atmosphere: 3
Food: 1
Service: 1
Jake Six
I wish 0 stars was allowed, took forever to take orders and then couldn’t accept payment from the car in front of us….also could not speak any lick of
I've been here many times and the staff is fantastic and food/coffee is fine.
R S (DrRon)
The 2 cashiers were disparaging customers in a language they thought People wouldn't understand...but I did understand and quickly exited the restaurant.
Atmosphere: 1
Food: 1
Service: 1
lisa lowe
Coffee always great! Made perfect. Croissants are normally good. Sometimes alittle hard and crumbly. Waybetter than Ownings Mills location!
Atmosphere: 4
Food: 4
Service: 5
jeff cross
Entire staff is customer service oriented and well organized during the busy hrs. Quick drive thru. Best DD been too yet. Go there daily for years.
Hakeem Jabbarr
Brought two Boston Cream donutsAte them onsiteWhen I got home vomiting accruedThey gave me food poisoning
I’m so sad I have to write this because I usually have great experiences here, but this morning when I got my coffee through the drive thru it didn’t taste like it had enough creamer. So I went inside and asked for more. The facial expression I received made me feel like they thought I was crazy. They took my coffee back and brought it out to me a few moments later, looking no different. They lightly shook it up (since i had the lid) and there was zero evidence that more creamer was added. When I said it still didn’t taste right, they said “well we put it in there”. So i left. Obviously my satisfaction wasn’t priority rather an inconvenience.
Atmosphere: 1
Food: 1
Service: 1
I cannot emphasize enough how horrendous my experience was at this Dunkin' Donuts. From the moment I walked in, it was clear that customer satisfaction was not even remotely a priority. The food they served was stale and tasteless, and don't even get me started on the coffee—it was like drinking liquid disappointment. What's worse is the complete lack of respect shown by the staff. They were rude, dismissive, and downright hostile. It's as if they take pleasure in treating customers poorly. Save yourself the frustration and avoid this Dunkin' Donuts at all costs. Trust me, you'll thank yourself later.
Atmosphere: 1
Food: 1
Service: 1
If I could give them a rating lower than zero stars, I definitely would! This Dunkin' Donuts establishment deserves nothing but contempt for their atrocious treatment of customers. They serve rotten food, awful-tasting coffee, and have the nerve to instruct customers to heat their own coffee because they can't bother to serve it hot. This place is a nightmare! Avoid it at all costs; they belittle customers, shout at them, and their service is abysmal. Do not even consider bringing your family here—it's a terrible experience all around!
Atmosphere: 1
Food: 1
Service: 1
When I ordered a large ice matcha late with less ice, they don't do what I want. Also the cups have a limit line for the ice, and they pass that line. I don't pay for ice, I want to paid to drink matcha.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Donuts
The customer service here (if you can even call it that) is just insulting. I'm not a regular Dunkin' patron, but occasionally stop by to grab a coffee or a gift card. "Indifferent" would be far too generous to describe the "service" at this store, and every experience I've had at this location has ranged from "unpleasant" to "uncomfortable." The cashiers, etc., barely even look at you, never EVER say "thanks" (much less smile), don't bother to confirm orders verbally, and--last time I ordered at the drive-through (needed a last-minute gift card for a teacher)--didn't even say anything at all, practically tossing the item through my car window and turning their backs before I could even thank them or acknowledge the order. You may think I sound entitled or petty in this review, but I assure you: I'm used to and can accept apathetic teenage service at fast food joints as a general matter, but this is several steps below that and borders on outright offensive. This has been my experience at this outlet every single time I've had the displeasure of visiting. I plan to lodge some kind of complaint with Dunkin' corporate, but, in the meantime, dear citizens: don't patronize this excuse for a restaurant. The people who work there obviously don't even want your business.
Atmosphere: 1
Service: 1
Very disorganized and slow, perhaps I went at an off or busy time?
Atmosphere: 4
Food: 3
Service: 1
I literally just got food from drive thru that has a bite taken out of it
This is my local Dunkin Donuts. The location runs smoothly during peak hours and the food and beverages as well prepared. I often place large orders the night before for next day pickup. Their breakfast sandwiches are especially good and they often have seasonal offrings.Parking: The drive thru is usually very fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels
Dude at the drive thru was cool but distracted me from the fact that i payed for a whole meal and recieved one small sandwich that wasn’t even what i asked for.
Atmosphere: 3
Food: 1
Service: 1
I wish 0 stars was allowed, took forever to take orders and then couldn’t accept payment from the car in front of us….also could not speak any lick of
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I've been here many times and the staff is fantastic and food/coffee is fine.
The 2 cashiers were disparaging customers in a language they thought People wouldn't understand...but I did understand and quickly exited the restaurant.
Atmosphere: 1
Food: 1
Service: 1
Coffee always great! Made perfect. Croissants are normally good. Sometimes alittle hard and crumbly. Waybetter than Ownings Mills location!
Atmosphere: 4
Food: 4
Service: 5
Entire staff is customer service oriented and well organized during the busy hrs. Quick drive thru. Best DD been too yet. Go there daily for years.
Brought two Boston Cream donutsAte them onsiteWhen I got home vomiting accruedThey gave me food poisoning