On 9/6/25, my son requested that we order Papa Johns (Eldersburg) for his 5th birthday party and it turned out to be the most unpleasant and inconvenient experience. We placed an order online for 11 pizzas and scheduled them to arrive at our home at 2:30PM, so they would arrive fresh and hot for our guests. Instead, they were delivered before 1:00PM, and the driver only delivered 8 of the pizzas, 3 of which were completely wrong.
My husband first called and spoke with Megan to fix the mistake and she was dismissive and unhelpful. When I called about the issue, I spoke with the manager, Ishmael, who had the same demeanor. Rather than taking responsibility, he blamed the mistake on their website, claiming that the website must have had an issue. He also said that he doesn’t know how the online orders work; these were his words, not mine. He refused to correct the order or redeliver the pizza at the scheduled time. He told me to reheat the 8 pizzas in my oven, and to wait for the 3 other pizzas to be delivered at 2:30, even though three of the pizzas that were already delivered were incorrect. After he refused to be flexible and help correct this issue, he told me I could drive the 8 pizzas back and then he would then fix the order. Ishmael could also hear in the background both my 3.5 and 5 year olds crying because they were forced to leave minutes before guests arrived. The whole reason that we wanted a delivery was to avoid having to leave our house during the party, so I am incredibly bothered by this.
When we arrived, it took Ishmael so long correct our order and with no public restroom, 3.5 year old had an accident in the store. This was supposed to be a special day for our son, and Papa Johns showed total disregard for both our order, and our family. Poor service, poor management, and zero accountability. We will never order from Papa Johns again, and I strongly advise others to think twice before trusting them with any important event.
After this awful experience, I am incredibly disappointed that Papa Johns did nothing but the bare minimum to correct this huge error, after we spent almost $150 for a total inconvenience.
Atmosphere: 1
Service: 1
Larry Fritz
Carry out pizza at its best!
Food: 5
Service: 5
Recommended dishes: Extra Large New York Style Pizza
Grace R
Hands down the best Papa Johns. (Compared to various locations in Baltimore city and Howard County over the last few years) I've never had an issue - always accommodating, professional, speedy and delicious -and I order from here almost weekly! Online ordering is straightforward with great deals and it always feels great cashing in papa dough. Something about the way the dough is prepared and the cheese to sauce ratio is consistently perfection and has us coming back for more every time! Thank you guys. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
C S
Ray is superb!
Atmosphere: 5
Food: 5
Service: 5
Meghan Smith
I accidentally placed my order for pick up instead of delivery... as I was waiting and waiting I finally checked and realized my mistake. They made me a new pizza when i arrived without any fuss and I really appreciated it. Little things like that r what will maintain a business!
Nick Reider
Love the Pizza, but placing an order is complicated. Calls go through a call center. And online orders won't take certain credit cards.
Food: 4
Service: 2
SRT HEMI
This location use more sauce than cheese on there pizza and pizza is never cooked all the way and hands are never clean they literally touch the register then go back to make a pizza just nasty
Atmosphere: 1
Food: 1
Service: 4
Joseph Bennett
If you like metal that matches the pattern on the bottom of the pizza as a "topping" and hurts going down, order from this place.
Atmosphere: 1
Food: 1
Service: 1
m sheeler
Pizza is good and delivery is fairly standard as far as
Food: 4
Service: 4
Recommended dishes: Pizza, Papadias
Eric Washington
There are two guys that work there; one works the front half of the week and the other works the back half and I know when I see them my pizza(s) are going to be perfect. This is a great location with an awesome staff.
Being Halloween I ordered my pizzas at 2:45pm for a 5:15pm delivery. At 5:30pm when my pizza wasn’t delivered I tried to call. I selected the option to check on my order status and was told by an automated voice that it was in process and estimated completion was 189 mins. Oh that can’t be right, I called back and pressed 5 the prompt to speak with a manager and the phone instantly disconnected. Tried again and was disconnected instantly. Then drove to the location where the pour girl behind the register was getting yelled at by everyone there who had already been waiting longer than they should have. Turn off the online ordering system if you can’t keep up. Have a Manager on location to deal with the back log and interact with the upset customers, and own your mistakes and answer the phones. Who ever owns this franchise clearly doesn’t care about their employees or the community that supports them.
Service: 1
Brittany Allen
I placed an order over an hour in advance for Halloween and was told it was about 45 minutes behind when I arrived at the set time. I was told it's first come first serve which I don't understand when placing online orders for a designated time. I get that Halloween is very busy but changing the pick up time when ordering online could have prevented that blunder. We were on a strict schedule hosting a party before our kids went out trick or treating so I canceled our order and had chicken nuggets instead.
Atmosphere: 3
Food: 1
Service: 1
Kathy M.
Had the best pie in a long time today!! Hot, crust was so tasty!! Great job!!
Food: 5
Service: 5
Recommended dishes: Pizza
ANTHONY HARRIS
Always a good pizza !!?
Atmosphere: 5
Food: 5
Service: 5
Emily Herzing
Great experience at the Eldersburg location today! We ordered a bunch of pizzas for a birthday party, and they were delivered hot and fresh! The person who took my order the day before went out of his way to help me with my gift cards. Delivery driver was friendly and efficient! Definitely recommend!!
On 9/6/25, my son requested that we order Papa Johns (Eldersburg) for his 5th birthday party and it turned out to be the most unpleasant and inconvenient experience. We placed an order online for 11 pizzas and scheduled them to arrive at our home at 2:30PM, so they would arrive fresh and hot for our guests. Instead, they were delivered before 1:00PM, and the driver only delivered 8 of the pizzas, 3 of which were completely wrong.
My husband first called and spoke with Megan to fix the mistake and she was dismissive and unhelpful. When I called about the issue, I spoke with the manager, Ishmael, who had the same demeanor. Rather than taking responsibility, he blamed the mistake on their website, claiming that the website must have had an issue. He also said that he doesn’t know how the online orders work; these were his words, not mine. He refused to correct the order or redeliver the pizza at the scheduled time. He told me to reheat the 8 pizzas in my oven, and to wait for the 3 other pizzas to be delivered at 2:30, even though three of the pizzas that were already delivered were incorrect. After he refused to be flexible and help correct this issue, he told me I could drive the 8 pizzas back and then he would then fix the order. Ishmael could also hear in the background both my 3.5 and 5 year olds crying because they were forced to leave minutes before guests arrived. The whole reason that we wanted a delivery was to avoid having to leave our house during the party, so I am incredibly bothered by this.
When we arrived, it took Ishmael so long correct our order and with no public restroom, 3.5 year old had an accident in the store. This was supposed to be a special day for our son, and Papa Johns showed total disregard for both our order, and our family. Poor service, poor management, and zero accountability. We will never order from Papa Johns again, and I strongly advise others to think twice before trusting them with any important event.
After this awful experience, I am incredibly disappointed that Papa Johns did nothing but the bare minimum to correct this huge error, after we spent almost $150 for a total inconvenience.
Atmosphere: 1
Service: 1
Carry out pizza at its best!
Food: 5
Service: 5
Recommended dishes: Extra Large New York Style Pizza
Hands down the best Papa Johns. (Compared to various locations in Baltimore city and Howard County over the last few years) I've never had an issue - always accommodating, professional, speedy and delicious -and I order from here almost weekly! Online ordering is straightforward with great deals and it always feels great cashing in papa dough.
Something about the way the dough is prepared and the cheese to sauce ratio is consistently perfection and has us coming back for more every time! Thank you guys. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Ray is superb!
Atmosphere: 5
Food: 5
Service: 5
I accidentally placed my order for pick up instead of delivery... as I was waiting and waiting I finally checked and realized my mistake. They made me a new pizza when i arrived without any fuss and I really appreciated it. Little things like that r what will maintain a business!
Love the Pizza, but placing an order is complicated. Calls go through a call center. And online orders won't take certain credit cards.
Food: 4
Service: 2
This location use more sauce than cheese on there pizza and pizza is never cooked all the way and hands are never clean they literally touch the register then go back to make a pizza just nasty
Atmosphere: 1
Food: 1
Service: 4
If you like metal that matches the pattern on the bottom of the pizza as a "topping" and hurts going down, order from this place.
Atmosphere: 1
Food: 1
Service: 1
Pizza is good and delivery is fairly standard as far as
Food: 4
Service: 4
Recommended dishes: Pizza, Papadias
There are two guys that work there; one works the front half of the week and the other works the back half and I know when I see them my pizza(s) are going to be perfect. This is a great location with an awesome staff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Being Halloween I ordered my pizzas at 2:45pm for a 5:15pm delivery. At 5:30pm when my pizza wasn’t delivered I tried to call. I selected the option to check on my order status and was told by an automated voice that it was in process and estimated completion was 189 mins. Oh that can’t be right, I called back and pressed 5 the prompt to speak with a manager and the phone instantly disconnected. Tried again and was disconnected instantly. Then drove to the location where the pour girl behind the register was getting yelled at by everyone there who had already been waiting longer than they should have. Turn off the online ordering system if you can’t keep up. Have a Manager on location to deal with the back log and interact with the upset customers, and own your mistakes and answer the phones. Who ever owns this franchise clearly doesn’t care about their employees or the community that supports them.
Service: 1
I placed an order over an hour in advance for Halloween and was told it was about 45 minutes behind when I arrived at the set time. I was told it's first come first serve which I don't understand when placing online orders for a designated time. I get that Halloween is very busy but changing the pick up time when ordering online could have prevented that blunder. We were on a strict schedule hosting a party before our kids went out trick or treating so I canceled our order and had chicken nuggets instead.
Atmosphere: 3
Food: 1
Service: 1
Had the best pie in a long time today!! Hot, crust was so tasty!! Great job!!
Food: 5
Service: 5
Recommended dishes: Pizza
Always a good pizza !!?
Atmosphere: 5
Food: 5
Service: 5
Great experience at the Eldersburg location today! We ordered a bunch of pizzas for a birthday party, and they were delivered hot and fresh! The person who took my order the day before went out of his way to help me with my gift cards. Delivery driver was friendly and efficient! Definitely recommend!!
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