I accidentally placed my order for pick up instead of delivery... as I was waiting and waiting I finally checked and realized my mistake. They made me a new pizza when i arrived without any fuss and I really appreciated it. Little things like that r what will maintain a business!
Nick Reider
Love the Pizza, but placing an order is complicated. Calls go through a call center. And online orders won't take certain credit cards.
Food: 4
Service: 2
SRT HEMI
This location use more sauce than cheese on there pizza and pizza is never cooked all the way and hands are never clean they literally touch the register then go back to make a pizza just nasty
Atmosphere: 1
Food: 1
Service: 4
Joseph Bennett
If you like metal that matches the pattern on the bottom of the pizza as a "topping" and hurts going down, order from this place.
Atmosphere: 1
Food: 1
Service: 1
m sheeler
Pizza is good and delivery is fairly standard as far as
Food: 4
Service: 4
Recommended dishes: Pizza, Papadias
Eric Washington
There are two guys that work there; one works the front half of the week and the other works the back half and I know when I see them my pizza(s) are going to be perfect. This is a great location with an awesome staff.
Atmosphere: 5
Food: 5
Service: 5
JR Magruder
Being Halloween I ordered my pizzas at 2:45pm for a 5:15pm delivery. At 5:30pm when my pizza wasn’t delivered I tried to call. I selected the option to check on my order status and was told by an automated voice that it was in process and estimated completion was 189 mins. Oh that can’t be right, I called back and pressed 5 the prompt to speak with a manager and the phone instantly disconnected. Tried again and was disconnected instantly. Then drove to the location where the pour girl behind the register was getting yelled at by everyone there who had already been waiting longer than they should have. Turn off the online ordering system if you can’t keep up. Have a Manager on location to deal with the back log and interact with the upset customers, and own your mistakes and answer the phones. Who ever owns this franchise clearly doesn’t care about their employees or the community that supports them.
Service: 1
Brittany Allen
I placed an order over an hour in advance for Halloween and was told it was about 45 minutes behind when I arrived at the set time. I was told it's first come first serve which I don't understand when placing online orders for a designated time. I get that Halloween is very busy but changing the pick up time when ordering online could have prevented that blunder. We were on a strict schedule hosting a party before our kids went out trick or treating so I canceled our order and had chicken nuggets instead.
Atmosphere: 3
Food: 1
Service: 1
Kathy M.
Had the best pie in a long time today!! Hot, crust was so tasty!! Great job!!
Great experience at the Eldersburg location today! We ordered a bunch of pizzas for a birthday party, and they were delivered hot and fresh! The person who took my order the day before went out of his way to help me with my gift cards. Delivery driver was friendly and efficient! Definitely recommend!!
Kelly M. Conaway-Colson
Always excellent customer service, great pizza, on time delivery and friendly!!!
Claudia Yeboah
Ordered a cheeseless small pizza. Asked for extra toppings to accommodate the lack of cheese. Was charged for extra toppings and as you can see, there’s hardly any. And it was totally dry. The other pizza was completely missing it’s toppings. Pizza was cold upon arrival. Spent $60.00 on 3 pizzas that were very lackluster. Very disappointed. Will be using dominos from now on.
Cristie Valentine
Great customer service.
Arugula
Unsanitary and rude manager - I love Papa John Pizza.However this evening when I arrived to wait for my pickup order,I noticed a Papa John employee with a pizza come out and walk next door to Qdoba. He went in and came out without the pizza. So he was obviously doing a walking delivery of some sort.He was scratching his face as he returned and entered Papa John's. He immediately walked over and started touching multiple pizza crusts and the cornmeal on the counter. He did not wash his hands!I explained the situation to the cashier. She just stared. I told her I'd like to speak to a manager. She walked over and got the very employee who had behaved in such an unsanitary way.I told him what I saw. He never spoke a word to me. He stared at me several seconds, then walked over and threw a few of the crusts he touched in the trash, then disappeared into the back. Another employee walked over to the same station and used the same cornmeal to complete the crusts.I suggest keeping a close eye on these food preparers. Cleanliness doesn't seem to be a priority.
I accidentally placed my order for pick up instead of delivery... as I was waiting and waiting I finally checked and realized my mistake. They made me a new pizza when i arrived without any fuss and I really appreciated it. Little things like that r what will maintain a business!
Love the Pizza, but placing an order is complicated. Calls go through a call center. And online orders won't take certain credit cards.
Food: 4
Service: 2
This location use more sauce than cheese on there pizza and pizza is never cooked all the way and hands are never clean they literally touch the register then go back to make a pizza just nasty
Atmosphere: 1
Food: 1
Service: 4
If you like metal that matches the pattern on the bottom of the pizza as a "topping" and hurts going down, order from this place.
Atmosphere: 1
Food: 1
Service: 1
Pizza is good and delivery is fairly standard as far as
Food: 4
Service: 4
Recommended dishes: Pizza, Papadias
There are two guys that work there; one works the front half of the week and the other works the back half and I know when I see them my pizza(s) are going to be perfect. This is a great location with an awesome staff.
Atmosphere: 5
Food: 5
Service: 5
Being Halloween I ordered my pizzas at 2:45pm for a 5:15pm delivery. At 5:30pm when my pizza wasn’t delivered I tried to call. I selected the option to check on my order status and was told by an automated voice that it was in process and estimated completion was 189 mins. Oh that can’t be right, I called back and pressed 5 the prompt to speak with a manager and the phone instantly disconnected. Tried again and was disconnected instantly. Then drove to the location where the pour girl behind the register was getting yelled at by everyone there who had already been waiting longer than they should have. Turn off the online ordering system if you can’t keep up. Have a Manager on location to deal with the back log and interact with the upset customers, and own your mistakes and answer the phones. Who ever owns this franchise clearly doesn’t care about their employees or the community that supports them.
Service: 1
I placed an order over an hour in advance for Halloween and was told it was about 45 minutes behind when I arrived at the set time. I was told it's first come first serve which I don't understand when placing online orders for a designated time. I get that Halloween is very busy but changing the pick up time when ordering online could have prevented that blunder. We were on a strict schedule hosting a party before our kids went out trick or treating so I canceled our order and had chicken nuggets instead.
Atmosphere: 3
Food: 1
Service: 1
Had the best pie in a long time today!! Hot, crust was so tasty!! Great job!!
Food: 5
Service: 5
Recommended dishes: Pizza
Always a good pizza !!?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great experience at the Eldersburg location today! We ordered a bunch of pizzas for a birthday party, and they were delivered hot and fresh! The person who took my order the day before went out of his way to help me with my gift cards. Delivery driver was friendly and efficient! Definitely recommend!!
Always excellent customer service, great pizza, on time delivery and friendly!!!
Ordered a cheeseless small pizza. Asked for extra toppings to accommodate the lack of cheese. Was charged for extra toppings and as you can see, there’s hardly any. And it was totally dry. The other pizza was completely missing it’s toppings. Pizza was cold upon arrival. Spent $60.00 on 3 pizzas that were very lackluster. Very disappointed. Will be using dominos from now on.
Great customer service.
Unsanitary and rude manager - I love Papa John Pizza.However this evening when I arrived to wait for my pickup order,I noticed a Papa John employee with a pizza come out and walk next door to Qdoba. He went in and came out without the pizza. So he was obviously doing a walking delivery of some sort.He was scratching his face as he returned and entered Papa John's. He immediately walked over and started touching multiple pizza crusts and the cornmeal on the counter. He did not wash his hands!I explained the situation to the cashier. She just stared. I told her I'd like to speak to a manager. She walked over and got the very employee who had behaved in such an unsanitary way.I told him what I saw. He never spoke a word to me. He stared at me several seconds, then walked over and threw a few of the crusts he touched in the trash, then disappeared into the back. Another employee walked over to the same station and used the same cornmeal to complete the crusts.I suggest keeping a close eye on these food preparers. Cleanliness doesn't seem to be a priority.
Loading...