Rude!! Horrible customer service!!!!! I went into this location at 8:50pm. Not sure if it's because they close at 9pm or Anna (the person who waited on me, who was VERY aggressive and RUDE!) just didn't want to do my sandwich because they were close to closing and already in the process of cleaning up. I order a #55 (big chicken kahuna) and wanted additional cold toppings on the sandwich (lettuce, tomatoes, extremely light oil & vinegar, etc). I like to see what they are adding and ensure it's the amount I want (it is my sandwich that I am paying for after all). I have ordered the same thing at multiple locations across the country (I live in Los Angeles and travel frequently) with the exact same request - that they add the cold items when the sandwich is done. Anna flat out refused and got an attitude with me. She said she cannot bring chicken and steak to the front area where the cold items are added to sandwiches???? That makes absolutely no sense when all the cold sandwiches with ham, roast beef, chicken etc are made in the exact same area...not to mention the slicer used for meat touches all the meat and has cross contamination (btw I don't eat red meat or pork but I don't complain). Additionally, the grill they cook on is not cleaned after each sandwich and is use for both steak and chicken - which invalidates everything she said. But despite all that it was the extremely rude and aggressive nature in which she spoke to me as a customer - completely inappropriate and uncalled for especially when I never raised my voice or even got aggressive/agitated in response. She said they are individually owned and have different policies from other locations. Well I will take my business elsewhere and not be back to this location ever!! By the way she talked to me I am sure she could care less; but they just lost a customer. I will also be sharing this experience with my family & friends as well. Disappointed at this experience when ending my night and just trying to simply get a sandwich for dinner. Instead I left out. I believe that's what she wanted anyway since they were already cleaning to leave for the night. Unfortunate.
Atmosphere: 1
Food: 3
Service: 1
C. J.
Rude!! Horrible customer service!!!!! I went into this location at 8:50pm. Not sure if it's because they close at 9pm or Anna (the person who waited on me, who was VERY aggressive and RUDE!) just didn't want to do my sandwich because they were close to closing and already in the process of cleaning up. I order a #55 (big chicken kahuna) and wanted additional cold toppings on the sandwich (lettuce, tomatoes, extremely light oil & vinegar, etc). I like to see what they are adding and ensure it's the amount I want (it is my sandwich that I am paying for after all). I have ordered the same thing at multiple locations across the country (I live in Los Angeles and travel frequently) with the exact same request - that they add the cold items when the sandwich is done. Anna flat out refused and got an attitude with me. She said she cannot bring chicken and steak to the front area where the cold items are added to sandwiches???? That makes absolutely no sense when all the cold sandwiches with ham, roast beef, chicken etc are made in the exact same area...not to mention the slicer used for meat touches all the meat and has cross contamination (btw I don't eat red meat or pork but I don't complain). Additionally, the grill they cook on is not cleaned after each sandwich and is use for both steak and chicken - which invalidates everything she said. But despite all that it was the extremely rude and aggressive nature in which she spoke to me as a customer - completely inappropriate and uncalled for especially when I never raised my voice or even got aggressive/agitated in response. She said they are individually owned and have different policies from other locations. Well I will take my business elsewhere and not be back to this location ever!! By the way she talked to me I am sure she could care less; but they just lost a customer. I will also be sharing this experience with my family & friends as well. Disappointed at this experience when ending my night and just trying to simply get a sandwich for dinner. Instead I left out. I believe that's what she wanted anyway since they were already cleaning to leave for the night. Unfortunate.
Deborah Ann Bell
DON’T YOU DO IT!!! If only I had read the ratings before ordering from this shop. The sandwich arrived soaking wet in juices and they refused to offer any kind of compensation. Don’t do it!
Atmosphere: 1
Food: 1
Service: 1
Alex Andreadis
Good sub shop.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 43 Chipotle Steak and Cheese
Tameka Gloria WashSapp
The subs are good if they can make them correctly which in only 30% of the time.Dietary restrictions: They dont follow directions for Dietary restrictions so triple check your order.
Atmosphere: 4
Food: 1
Service: 1
Sly B
Through general manager is very rude. She dismissed a customer in front of me. Too aggressive. The service was so horrible.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chipotle Cheese Steak
James Harvey
I don't understand how this location has 4 stars. I had the worst experience. Placed my order on line and arrived at my pick up time and order wasn't ready. Waited an additional 30 minutes and order still wasn't ready. Had to leave to get back to work. Get off work to go get my refund the manager OMG rude disrespectful nasty had the nerve to tell me my order was ready on time. Was on the counter 5 hours later and had the nerve to try and give it to me. She's Latina/ Mexican with a very LOUD husky voice. Be ware. Had to make a complaint to corporate and might take it a step further. She was the most disrespectful manager I've ever encountered. Do yourself a favor and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Sylvia Bolden
Through general manager was very rude. I previously received great service from this location, however, I do not plan on coming back after today. She had no time to discuss my concern and pretty much dismissed me. Absolutely NOT.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wrap, Chipotle Cheese Steak
Sara Brown
Never go here during lunch hours. They lose there tickets as well. Waited 30 mins for my order.
Atmosphere: 2
Food: 4
Service: 1
Christopher M.
If you don't value your time on this Earth and you feel you need to squander 20 minutes of it waiting for a sandwich, this is the place for you. Slowest service of any restaurant in Howard County. GUARANTEED. And don't count on saving time by placing mobile order, it's just as slow... no, actually it's slower than waiting in line, if that's possible.
Really enjoyed my tuna sandwich. I’ll be back again.
Atmosphere: 5
Food: 5
Service: 5
Samantha Pickett
Waited over an hour for my food to be delivered only for Uber Eats to contact me and let me know the store had cancelled my order. When I called the store they hung up on me when I asked them why they cancelled my order. Terrible business etiquette ??
Atmosphere: 1
Food: 1
Service: 1
Mark Wood
Excellent subs. Glad I tried them. Now I’m hooked.
Atmosphere: 5
Food: 5
Service: 5
M W
Went here yesterday to get my usual giant provolone and turkey sub as I've done countless times. As I always do, I asked the girl before cutting the cheese to put honey mustard on my bread. She proceeds to cut the cheese and put it on the bread. I again ask her to put the honey mustard on the bread first but she finishes cutting the cheese and puts it on the counter ? and starts cutting the turkey to put on the bread. I'm saying no no no, so takes the turkey off the bread, doesn't seem to know what to do with it, so now the meat she sits on the bottom of the cutting machine. I'm now asking can someone else make my sandwich when some woman says something to the employee in a language I don't understand. I explained to this woman who later identified herself as the manager what I was trying to convey to the employee, to which she replies "she's not gonna do that." When I asked why, she starts yelling telling me she (the employee) can't do that. She says the employee can fix my sandwich and she would "flip it" to put the mustard on. Again, I ask why and told her I always order the same thing and had my sandwich prepared that way by all the employees who waited on me in the past, to which she yelled, "and that's why they're all fired. This place is under new owners and I'm the manager." Told my son, let's just leave. As I'm walking towards the door, she yells, "I'll fix your sandwich for free and flip it." I turned around to tell her, "if you can't fix it the way I want, no thanks." This seemed to infuriate her as she starts yelling even more as I'm walking away. Never even raised my voice the whole time so not even trying to ever go back to a place I once loved because of her rude behaviour. I hope that pre-cut meat and cheese got thrown away. Oh, and as the manager, you should know to throw bread away that someone has touched after touching meat and dairy in addition to you touching it with your hands while not wearing gloves instead of putting it back in the bread warmer.
Maridela Lovelanaaad
My daughter just went there to buy a sub today, well the subs has a hair on it. That's disgusting. I will never go there again. There subs are so good but this is very disappointing. That's a $11 over priced sandwich down the drain.
Rude!! Horrible customer service!!!!! I went into this location at 8:50pm. Not sure if it's because they close at 9pm or Anna (the person who waited on me, who was VERY aggressive and RUDE!) just didn't want to do my sandwich because they were close to closing and already in the process of cleaning up. I order a #55 (big chicken kahuna) and wanted additional cold toppings on the sandwich (lettuce, tomatoes, extremely light oil & vinegar, etc). I like to see what they are adding and ensure it's the amount I want (it is my sandwich that I am paying for after all). I have ordered the same thing at multiple locations across the country (I live in Los Angeles and travel frequently) with the exact same request - that they add the cold items when the sandwich is done. Anna flat out refused and got an attitude with me. She said she cannot bring chicken and steak to the front area where the cold items are added to sandwiches???? That makes absolutely no sense when all the cold sandwiches with ham, roast beef, chicken etc are made in the exact same area...not to mention the slicer used for meat touches all the meat and has cross contamination (btw I don't eat red meat or pork but I don't complain). Additionally, the grill they cook on is not cleaned after each sandwich and is use for both steak and chicken - which invalidates everything she said. But despite all that it was the extremely rude and aggressive nature in which she spoke to me as a customer - completely inappropriate and uncalled for especially when I never raised my voice or even got aggressive/agitated in response. She said they are individually owned and have different policies from other locations. Well I will take my business elsewhere and not be back to this location ever!! By the way she talked to me I am sure she could care less; but they just lost a customer. I will also be sharing this experience with my family & friends as well. Disappointed at this experience when ending my night and just trying to simply get a sandwich for dinner. Instead I left out. I believe that's what she wanted anyway since they were already cleaning to leave for the night. Unfortunate.
Atmosphere: 1
Food: 3
Service: 1
Rude!! Horrible customer service!!!!! I went into this location at 8:50pm. Not sure if it's because they close at 9pm or Anna (the person who waited on me, who was VERY aggressive and RUDE!) just didn't want to do my sandwich because they were close to closing and already in the process of cleaning up. I order a #55 (big chicken kahuna) and wanted additional cold toppings on the sandwich (lettuce, tomatoes, extremely light oil & vinegar, etc). I like to see what they are adding and ensure it's the amount I want (it is my sandwich that I am paying for after all). I have ordered the same thing at multiple locations across the country (I live in Los Angeles and travel frequently) with the exact same request - that they add the cold items when the sandwich is done. Anna flat out refused and got an attitude with me. She said she cannot bring chicken and steak to the front area where the cold items are added to sandwiches???? That makes absolutely no sense when all the cold sandwiches with ham, roast beef, chicken etc are made in the exact same area...not to mention the slicer used for meat touches all the meat and has cross contamination (btw I don't eat red meat or pork but I don't complain). Additionally, the grill they cook on is not cleaned after each sandwich and is use for both steak and chicken - which invalidates everything she said. But despite all that it was the extremely rude and aggressive nature in which she spoke to me as a customer - completely inappropriate and uncalled for especially when I never raised my voice or even got aggressive/agitated in response. She said they are individually owned and have different policies from other locations. Well I will take my business elsewhere and not be back to this location ever!! By the way she talked to me I am sure she could care less; but they just lost a customer. I will also be sharing this experience with my family & friends as well. Disappointed at this experience when ending my night and just trying to simply get a sandwich for dinner. Instead I left out. I believe that's what she wanted anyway since they were already cleaning to leave for the night. Unfortunate.
DON’T YOU DO IT!!! If only I had read the ratings before ordering from this shop. The sandwich arrived soaking wet in juices and they refused to offer any kind of compensation. Don’t do it!
Atmosphere: 1
Food: 1
Service: 1
Good sub shop.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 43 Chipotle Steak and Cheese
The subs are good if they can make them correctly which in only 30% of the time.Dietary restrictions: They dont follow directions for Dietary restrictions so triple check your order.
Atmosphere: 4
Food: 1
Service: 1
Through general manager is very rude. She dismissed a customer in front of me. Too aggressive. The service was so horrible.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chipotle Cheese Steak
I don't understand how this location has 4 stars. I had the worst experience. Placed my order on line and arrived at my pick up time and order wasn't ready. Waited an additional 30 minutes and order still wasn't ready. Had to leave to get back to work. Get off work to go get my refund the manager OMG rude disrespectful nasty had the nerve to tell me my order was ready on time. Was on the counter 5 hours later and had the nerve to try and give it to me. She's Latina/ Mexican with a very LOUD husky voice. Be ware. Had to make a complaint to corporate and might take it a step further. She was the most disrespectful manager I've ever encountered. Do yourself a favor and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Through general manager was very rude. I previously received great service from this location, however, I do not plan on coming back after today. She had no time to discuss my concern and pretty much dismissed me. Absolutely NOT.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wrap, Chipotle Cheese Steak
Never go here during lunch hours. They lose there tickets as well. Waited 30 mins for my order.
Atmosphere: 2
Food: 4
Service: 1
If you don't value your time on this Earth and you feel you need to squander 20 minutes of it waiting for a sandwich, this is the place for you. Slowest service of any restaurant in Howard County. GUARANTEED. And don't count on saving time by placing mobile order, it's just as slow... no, actually it's slower than waiting in line, if that's possible.
Restaurantji Recommends
Really enjoyed my tuna sandwich. I’ll be back again.
Atmosphere: 5
Food: 5
Service: 5
Waited over an hour for my food to be delivered only for Uber Eats to contact me and let me know the store had cancelled my order. When I called the store they hung up on me when I asked them why they cancelled my order. Terrible business etiquette ??
Atmosphere: 1
Food: 1
Service: 1
Excellent subs. Glad I tried them. Now I’m hooked.
Atmosphere: 5
Food: 5
Service: 5
Went here yesterday to get my usual giant provolone and turkey sub as I've done countless times. As I always do, I asked the girl before cutting the cheese to put honey mustard on my bread. She proceeds to cut the cheese and put it on the bread. I again ask her to put the honey mustard on the bread first but she finishes cutting the cheese and puts it on the counter ? and starts cutting the turkey to put on the bread. I'm saying no no no, so takes the turkey off the bread, doesn't seem to know what to do with it, so now the meat she sits on the bottom of the cutting machine. I'm now asking can someone else make my sandwich when some woman says something to the employee in a language I don't understand. I explained to this woman who later identified herself as the manager what I was trying to convey to the employee, to which she replies "she's not gonna do that." When I asked why, she starts yelling telling me she (the employee) can't do that. She says the employee can fix my sandwich and she would "flip it" to put the mustard on. Again, I ask why and told her I always order the same thing and had my sandwich prepared that way by all the employees who waited on me in the past, to which she yelled, "and that's why they're all fired. This place is under new owners and I'm the manager." Told my son, let's just leave. As I'm walking towards the door, she yells, "I'll fix your sandwich for free and flip it." I turned around to tell her, "if you can't fix it the way I want, no thanks." This seemed to infuriate her as she starts yelling even more as I'm walking away. Never even raised my voice the whole time so not even trying to ever go back to a place I once loved because of her rude behaviour. I hope that pre-cut meat and cheese got thrown away. Oh, and as the manager, you should know to throw bread away that someone has touched after touching meat and dairy in addition to you touching it with your hands while not wearing gloves instead of putting it back in the bread warmer.
My daughter just went there to buy a sub today, well the subs has a hair on it. That's disgusting. I will never go there again. There subs are so good but this is very disappointing. That's a $11 over priced sandwich down the drain.
Atmosphere: 1
Food: 1