Online says open until 9pm, showed up at 3:30pm on a Saturday & they were closed. Very disappointing.
DW Black
Soft serve ice cream lacked flavor, same with vanilla. The chocolate jimmies were very sparce for a coating. Would not recommend for soft serve. Regular ice cream might be better.
Atmosphere: 3
Food: 3
Service: 3
Kristen Bazemore
The customer service was horrible as a black woman you will not be condescending and I order from you. It’s confusing how the things are on the menu I informed her it’s my first time and ran dow 3 cones and the way she was condescending I walked back to my car
Service: 1
Jimmy P
Been coming here for 25 years ice is great. Last couple times I went there have had issue with with customer service to point of actual argument complete jerks
Atmosphere: 5
Food: 5
Service: 1
Sabrina Thierry
Rude management for the most part. Customers are not treated well. Prices are too high for Cecil county. It's mostly soft serve ice cream too, why is it expensive? I wanted this to be a regular visit place but I'd choose Rita's every time now.
Kid-friendliness: Heard stories about parents being denied service for having children clothed in swimsuits. Outside.
Atmosphere: 2
Food: 3
Service: 1
JACKLYN CAREY
This is a family owned business that’s been around for years and years! The lady is the sweetest and she honestly takes pride in every sundae, swirl cone or sherbet that goes out that window! My kids grew up coming there as a weekend treat. I still frequent it every chance I can during season. I wish they’d stay open all year round. I’d be the crazy one ? in snow-boots, a sock hat and a puff coat standing outside that window still ordering a “Reese’s Pieces Sundae” no matter how many inches of snow was on the ground.! lol?God Bless em’ they sure do make the best ice cream around! ????
Parking: Plenty of parking
Wheelchair accessibility: Wheelchair accessible parking ?️ and sidewalk to order!
If your black or Hispanic you may want to go somewhere else.
Mike Hill
Unfortunately I wish I could say otherwise but the Ice cream was great, not happy with the service. I was standing outfront by the benches when a trashy elderly women approached me and asked “can you pull up your pants” and as I proceed to do this out of respect for her and her establishment she felt the need to add “I mean that’s just ridiculous” I’d like to add, I do not typically sag my pants, my pockets were full weighing down my pants and I was sending a message on my phone so as I took a few steps, my pants started to sag a bit. She mentioned she “didn’t want kids to come up here and see that” so lets pretend that there isn’t people all around the area sagging there pants as it is, if I saw anybody walking up ( we were the only customers ) I would’ve checked myself and pulled my pants up. Either way, my point is, the word choice ridiculous was unnecessary and instead of arguing with me when I kindly and calmly expressed I found what she said rude, I would expect someone with any decent customer service skills to say something along the lines of “I’m not trying to be rude, that’s just now the image I want for my storefront” instead of calling me ridiculous while I’m in the middle of accommodating her request. Best part is, she was sitting right next to the window smoking a cigarette where “kids would come up”.
Atmosphere: 1
Food: 5
Service: 1
J “Bobby” R
Amazing ice cream and they where super nice! Very surprised it wasn’t busier!
The Cookie & Cream Sundae is delicious! The customer service ia always great! Can't wait until next April for them to open for another great season.
Aegelis
Best soft serve ice cream with tons of variety. I got Black Forest Sundae tonight but Reese's Peanut Butter Cup Sundae is my favourite. There are no wrong choices! Looking forward to stopping by again soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Sundae, Peanut Butter Topping, Reese Pieces Sundae, Hot Fudge, Payday Sundae
Online says open until 9pm, showed up at 3:30pm on a Saturday & they were closed. Very disappointing.
Soft serve ice cream lacked flavor, same with vanilla. The chocolate jimmies were very sparce for a coating. Would not recommend for soft serve. Regular ice cream might be better.
Atmosphere: 3
Food: 3
Service: 3
The customer service was horrible as a black woman you will not be condescending and I order from you. It’s confusing how the things are on the menu I informed her it’s my first time and ran dow 3 cones and the way she was condescending I walked back to my car
Service: 1
Been coming here for 25 years ice is great. Last couple times I went there have had issue with with customer service to point of actual argument complete jerks
Atmosphere: 5
Food: 5
Service: 1
Rude management for the most part. Customers are not treated well. Prices are too high for Cecil county. It's mostly soft serve ice cream too, why is it expensive? I wanted this to be a regular visit place but I'd choose Rita's every time now.
Kid-friendliness: Heard stories about parents being denied service for having children clothed in swimsuits. Outside.
Atmosphere: 2
Food: 3
Service: 1
This is a family owned business that’s been around for years and years! The lady is the sweetest and she honestly takes pride in every sundae, swirl cone or sherbet that goes out that window! My kids grew up coming there as a weekend treat. I still frequent it every chance I can during season. I wish they’d stay open all year round. I’d be the crazy one ? in snow-boots, a sock hat and a puff coat standing outside that window still ordering a “Reese’s Pieces Sundae” no matter how many inches of snow was on the ground.! lol?God Bless em’ they sure do make the best ice cream around! ????
Parking: Plenty of parking
Wheelchair accessibility: Wheelchair accessible parking ?️ and sidewalk to order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choc Covered Pretzel Sundae, Peanut Butter Topping, Reese Pieces Sundae, Payday Sundae
If your black or Hispanic you may want to go somewhere else.
Unfortunately I wish I could say otherwise but the Ice cream was great, not happy with the service. I was standing outfront by the benches when a trashy elderly women approached me and asked “can you pull up your pants” and as I proceed to do this out of respect for her and her establishment she felt the need to add “I mean that’s just ridiculous” I’d like to add, I do not typically sag my pants, my pockets were full weighing down my pants and I was sending a message on my phone so as I took a few steps, my pants started to sag a bit. She mentioned she “didn’t want kids to come up here and see that” so lets pretend that there isn’t people all around the area sagging there pants as it is, if I saw anybody walking up ( we were the only customers ) I would’ve checked myself and pulled my pants up. Either way, my point is, the word choice ridiculous was unnecessary and instead of arguing with me when I kindly and calmly expressed I found what she said rude, I would expect someone with any decent customer service skills to say something along the lines of “I’m not trying to be rude, that’s just now the image I want for my storefront” instead of calling me ridiculous while I’m in the middle of accommodating her request. Best part is, she was sitting right next to the window smoking a cigarette where “kids would come up”.
Atmosphere: 1
Food: 5
Service: 1
Amazing ice cream and they where super nice! Very surprised it wasn’t busier!
Atmosphere: 5
Food: 5
Service: 5
I love their soft serve ice cream.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Cookie & Cream Sundae is delicious! The customer service ia always great! Can't wait until next April for them to open for another great season.
Best soft serve ice cream with tons of variety. I got Black Forest Sundae tonight but Reese's Peanut Butter Cup Sundae is my favourite. There are no wrong choices! Looking forward to stopping by again soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Sundae, Peanut Butter Topping, Reese Pieces Sundae, Hot Fudge, Payday Sundae
My most favorite ice cream parlor! So SO good!
Great icecream
Best soft serve ice cream...delicious ?
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