Burger King

6 Hampton Inn Dr, Frostburg
(301) 689-5780

Recent Reviews

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NathanielTheHunter

My family has gone here for lunch twice now and I don’t know whether or not I would recommend this burger king over La Vale or Grantsville. We stopped in for lunch Thursday and it was extremely busy. The employees seemed very stressed out. There were only 3 people working and we had to be asked to hold off on ordering on the kiosk. The employees up front were very obviously stressed out but remained polite as anyone could be in that situation. But the person in the back seemed very angry that we were there to order food. We could hear cursing and some inappropriate comments regarding other customers waiting with us. I’m assuming this was a manager as the employees up front didn’t have name tags. They apologized several times for the wait but that was the only positive part of our experience, the food was cold. We went back today around lunch because we didn't get the SpongeBob meal since the drink was unavailable and the restaurant was so different it almost didn’t seem like the same place. The employees seemed to be in good spirit and the assistant manager (the lady with reddish hair) was so polite and the employees seemed to be comfortable with her. It was a stark difference between the two experiences but we would certainly return if it was a repeat of today.

Atmosphere: 2

Food: 1

Service: 3

Gavin Murray

My local Burger King is hands-down one of the best! The staff here are always happy, kind, and genuinely welcoming every time I visit. The food consistently tastes better than other locations, and the restaurant is always clean and inviting.

They also have an awesome playhouse that kids absolutely love—it makes stopping in so much more fun for families.

A special shout-out to the manager who usually runs the morning shift. She is absolutely amazing and always goes above and beyond to help customers and make sure everyone leaves satisfied. Her dedication truly makes this Burger King stand out.

Highly recommend this location!

Atmosphere: 5

Food: 5

Service: 5

Kristine Marie

I really tried here. I ordered a good bit of food to feed my entire family with some ice cream. The food was cold and I was missing a few different things. Support gave me 3 coupons for $15, saying I could use them as reimbursement. This was a lie. I can only use 1 $15 coupon and another later, and still have to spend money to get the $15 off. So not much of a reimbursement. I found this out after trying to use the coupons and it not working.. I had to email support again that it didnt take the $15 off my order. Then today I thought id give it another shot. I placed my order and went to the store. The drive through was not working. So I went inside where I was greeted with chaos. As some one who works in the F&B industry, I understand pressure so I patiently waited. There was no order inside. All of the customers were being ignored. I stood for about 10 minutes before finally being acknowledged that I did put an order in, I waited another 5 minutes and watched my food being prepared. During this time, a customer had come up and told the cashier he had mozzarella sticks he did not order. The manager told the young man they can be used. He put them in my bag and called my name. I asked if he put them in my bad and he said they are fresh. I told him I had been standing there watching for the past 15 minutes and none of the food had been fresh, onion rings or fries, they had not been filled. He asked for a different set of mozzarella sticks, but I am at the point I've lost my appetite. Burger King had always been my favorite fast food. After moving to Frostburg I thought I would be lucky having them close, but this burger king has been nothing but a disappointment. There is an issue every time I go there. The food doesnt wven taste the same as other locations. Corporate really needs to pay attention to this one. And the Health inspector really needs to pay them a visit. Id not trust this location. LaVale BK is 5 minutes away, or McDonald's is one minute down the street.

Atmosphere: 2

Food: 1

Service: 1

Sean Brookhart

Takes 30 mins to take care of 3 people in the dining room, everyone behind the line is stressed out yelling at customers because customers are asking where their food is. Shame to the game.
As time goes on its like watching a monkey slam a square peg in a circle hole...and nobody's wearing gloves. The more you look the worst it gets.

Atmosphere: 1

Food: 1

Service: 1

Tyler Baker

Food is good. Customer service is definitely lacking. Ordered Breakfast yesterday morning and the manager had an attitude about adjusting price. Everytime you order food here regardless of time of day or the amount of people there, it takes 20 minutes or more to receive your food. This place has never been this bad. Just slowly going downhill.

Atmosphere: 2

Food: 3

Service: 1

Lindsey Baker

Customer service is really bad, no manners what’s so ever. We wanted the 2 for $5 breakfast deal, we didn’t know you had to ask for it beforehand so whenever we said “it’s supposed to be $5” the manager said “you have to ask for it before hand” and continued to say “they have to ask for it! It’s not your fault!” To the new guy working, we weren’t mad or upset. But the service is definitely trash. This isn’t the first time we ran into issues there either. They have good food though!

Food: 4

Service: 1

hunter beeman

worst customer service I have ever seen there's always a problem either the people make the food wrong or take 20 minutes for 1 meal

Atmosphere: 1

Food: 1

Service: 1

Emily Platt

My boyfriend and I came through the drive through and ordered 2 bacon cheeseburgers, we waited for our food in the drive through for over 5 minutes and when we got our food I started to eat mine and realized there was no bacon on my burger but they charged us for it, then I opened his up and his didn’t have any either so we went back through and told them that the burgers didn’t have bacon, and showed them the receipt and the manager that’s about in her 50’s with grayish black hair was VERY rude to my boyfriend and kept slamming the window shut on him when he asked about being refunded for both burgers, not just one. Which now, I don’t even care about the burgers I just feel very disrespected with how she handled the situation and spokue to us. Not only was she rude to us but you could hear her being rude to her employees as well, talking to them with a very irritated and disrespectful tone and that is just unacceptable.

Food: 1

Service: 1

Anthony Bailey

One of the worst restaurants I've ever been to

Cindy Dunmire

Very friendly service

Atmosphere: 4

Food: 4

Service: 4

Alexis Thorner

Seriously? 3 times in a row y'all have messed up my order. My bad for not checking at the window. But your bad for not training your staff how to actually READ the tickets. Last time I spend money here.

Atmosphere: 1

Food: 1

Service: 2

Ethan Shearer

The manager named crissy is really nice and always makes sure we get our food fast

Atmosphere: 5

Food: 5

Service: 5

Karissa Hall

Took FOREVER for food (30 mins) and the staff kept arguing back and forth.

Atmosphere: 2

Food: 1

Service: 1

U w U

Food is usually good and made to order but mobile ordering has been tuned off for several days even though you're open

Atmosphere: 3

Food: 4

Service: 3

thomas cutler

I spilled a whole large coffee. Was so embarrased but the staff weee all great and took care of everything .great people .

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