SEVERELY understaffed. When it takes 10 minutes per car in the drive through, staffing needs looked at! I waited in the drive through for 45 minutes for a mobile order.
As a consequence, cars were stuck in parking spots and ADA spaces were blocked from the excessive drive through line. Workers were stressed and handling more than typical job load.
If you're going to be going near a different McDonald's or fast food location, I'd suggest stopping there until this is figured out.
Hood Family
I can't even go into order without getting either cold food or My order completely screwed up I never get what I order and it's so easy how hard is it to make a mcdouble with just mayo and onion My fries are always cold My burger is always messed up or My whole order is not right I'm tired of it since the remodel it has completely went down hill
Deirdre Forgione
We stopped at McDonald’s to get a quick meal on our way home. This meal was anything but quick. We didn’t even get our food until my husband went up to inquire about why we hadn’t received it yet. We received our food peace meal, and nothing was hot. The nuggets were warm, the fries and burger were cold. The equipment in the back was beeping consistently; red lights to indicate that too much time had passed between the order being placed and the food being delivered. The restaurant and bathrooms were clean, and the parking lot was well lit. Perhaps they were short-staffed; I’m not sure what was going on, but it was kind of a hot mess. The employees also seemed stressed, and I heard some of them talking about how things were taking too long.
Jeff Greco
It's was very busy today when I was there with the pub crawl starting. The staff were very nice and added to the heating relax of what we call an atmosphere. Surprisingly impressed. So kudos.
Owen Hintermister
The young man working was very kind to us he told us to have a good day multiple times!
Hugo Portillo
terrible customer service.
Leslie Wamsley
Staff is always friendly.
Bruce McBride
They redid the whole inside and it looks terrible. It’s almost an offense just to walk in. Bare walls only a few tables and chairs. No more refills of your own drinks. No more family environment. Whoever’s idea it was to redo these McDonald’s. It’s a nightmare.
Tammy Michaels
It takes awhile to get waited on at the counter. I had a hard time finding a clean table to eat at. The lobby was not what I expected. When I used the restroom there was trash overflowing in the stalls. The overall cleanliness was not up to par for a place of business.
Julia Dougherty
Just go to the Lavale one. They rlly skimped on the fries.
What is the point of having mobile ordering if it still takes over 20 minutes to get a large fry and 4 flipping nuggets, meanwhile yall can get the drive through and walk up orders out no problem.
anonymous
Stupid remodel. Looks and feels like a funeral home.
Wendy Jerin
New set up is trash. You cant even walk in and get a coffee. No service in the front.
Brennan Ganoe
Forgot items from my order. Had to come back and wait almost 20 minutes for the items and wasn’t even offered anything for the inconvenience.
Atmosphere: 2
Food: 3
Service: 2
Samantha Grace
Don’t know the managers name. Girl with long dark hair pinned up with a flower hair clip. 5:43 pm tonight she was extremely ignorant and talking about customers while standing there is very uncalled for, one lady had turned out and took her service elsewhere due to the behavior, also no one on counter taking orders for over 20 mins, orders messed up for the couple sitting in the back near windows. I went in to get a mobile order and manager stated idc what she is here for she can wait til my drive thru is cleared then profited to throw the order at me on the top shelf and walk away with a attitude, this is not good customer service and very inappropriate for anyone to treat customers!
SEVERELY understaffed. When it takes 10 minutes per car in the drive through, staffing needs looked at! I waited in the drive through for 45 minutes for a mobile order.
As a consequence, cars were stuck in parking spots and ADA spaces were blocked from the excessive drive through line. Workers were stressed and handling more than typical job load.
If you're going to be going near a different McDonald's or fast food location, I'd suggest stopping there until this is figured out.
I can't even go into order without getting either cold food or My order completely screwed up I never get what I order and it's so easy how hard is it to make a mcdouble with just mayo and onion My fries are always cold My burger is always messed up or My whole order is not right I'm tired of it since the remodel it has completely went down hill
We stopped at McDonald’s to get a quick meal on our way home. This meal was anything but quick. We didn’t even get our food until my husband went up to inquire about why we hadn’t received it yet. We received our food peace meal, and nothing was hot. The nuggets were warm, the fries and burger were cold. The equipment in the back was beeping consistently; red lights to indicate that too much time had passed between the order being placed and the food being delivered.
The restaurant and bathrooms were clean, and the parking lot was well lit.
Perhaps they were short-staffed; I’m not sure what was going on, but it was kind of a hot mess. The employees also seemed stressed, and I heard some of them talking about how things were taking too long.
It's was very busy today when I was there with the pub crawl starting. The staff were very nice and added to the heating relax of what we call an atmosphere. Surprisingly impressed. So kudos.
The young man working was very kind to us he told us to have a good day multiple times!
terrible customer service.
Staff is always friendly.
They redid the whole inside and it looks terrible. It’s almost an offense just to walk in. Bare walls only a few tables and chairs. No more refills of your own drinks. No more family environment. Whoever’s idea it was to redo these McDonald’s. It’s a nightmare.
It takes awhile to get waited on at the counter. I had a hard time finding a clean table to eat at. The lobby was not what I expected. When I used the restroom there was trash overflowing in the stalls. The overall cleanliness was not up to par for a place of business.
Just go to the Lavale one.
They rlly skimped on the fries.
Restaurantji Recommends
What is the point of having mobile ordering if it still takes over 20 minutes to get a large fry and 4 flipping nuggets, meanwhile yall can get the drive through and walk up orders out no problem.
Stupid remodel. Looks and feels like a funeral home.
New set up is trash. You cant even walk in and get a coffee. No service in the front.
Forgot items from my order. Had to come back and wait almost 20 minutes for the items and wasn’t even offered anything for the inconvenience.
Atmosphere: 2
Food: 3
Service: 2
Don’t know the managers name. Girl with long dark hair pinned up with a flower hair clip. 5:43 pm tonight she was extremely ignorant and talking about customers while standing there is very uncalled for, one lady had turned out and took her service elsewhere due to the behavior, also no one on counter taking orders for over 20 mins, orders messed up for the couple sitting in the back near windows. I went in to get a mobile order and manager stated idc what she is here for she can wait til my drive thru is cleared then profited to throw the order at me on the top shelf and walk away with a attitude, this is not good customer service and very inappropriate for anyone to treat customers!
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