Wheelchair accessibility: Grandma's wheelchair was easy to manage.
Atmosphere: 4
Food: 5
Service: 3
Roberto Arana
Good service
Atmosphere: 4
Food: 4
Service: 4
Eileen Gersuk-Byrd
Lovely. One of our favorite places.
Atmosphere: 5
Food: 5
Service: 5
Crow King
Worst customer service i have ever experienced that lady who supposed to hand the food to the customer Camila and other girl maybe her name was gracia or some they were some much involved in talking to each other I waited for 15 minutes to get my food while my food was sitting on counter when finally i asked is that my food Camila responded yes I called your name twice she was arrogant and rude i can't believe they can't find someone better to serve customers and they get back to each other and laughing: they won't be getting my business next time pathetic
Nona Nourbakhsh
Very disappointed. Terriblecustomer service. I ordered my bagels to take to England not only order was not prepared on time but they gave me things that I did not order. If they had given my order on time I would have changed my order to things that I wanted!!!! Never again would I recommend this panera
Daniela Selaya
Reliably good coffee, helpful staff, easy parking, kids love the pastry options. But they don't sell hot chocolate.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Everything Bagel with Plain Cream Cheese, Variety of Panera Sandwiches
Lauren Fischetti Jones
The food is mid and 7/10 times they will give us a completely different sandwich from the one we order. If I go down 216 to the Laurel location, the food just tastes better. I’m tired of spending money at this location when they clearly don’t care. Just don’t even bother
Atmosphere: 3
Food: 2
Service: 1
Sam Baron
This branch, at that time was excellent! Wonderful and caring service. (Unfortunately, I can't say the same about the branches around Baltimore....)
Atmosphere: 3
Food: 5
Service: 5
Abdul Said
I had a lunch there, then I ordered to go lunch for my Mom, but for some reasons my to go order went to the wrong store in Laurel. Went to speak to the manager Mike he was rude and short with his demeanor, then i went back to my table to finish my salad when I realized my food was gone and table was cleared. I then went back to find out what happened when again this manager Mike look at me with unfriendly look. I just left the store disappointed! What a Poor service.
Service: 1
M C Ertem
AVOID!
Astoundingly bad management. We walk in, the person in front has issues with their loyalty / reward / gift / whatever card. The inept cashier (the only one!) takes ten minutes to sort him out.
At 9 am on a Friday they are out of sesame bagels. Lady behind me leaves. The next customer says "This always happens. Why don't you bake more?" Cashier says "If we do, people will keep buying them." (By that logic shut down the place and be done!) She says "Use the app." No miss, we will not use your damn app!
Manager comes out, and is totally useless. (It's not as if I want a discount or a refund.) Lady behind us asks for his name, doesn't get answer. There is no way to leave feedback on Panera website.
HIRE MORE CASHIERS, but competent ones please.
The food is 'meh!' Get yourself to a Dunkin Donuts. I am never doing a Panera ever again! Yuck.
Felipe and Aron are so kind and courteous. They are both wonderful people and helped me when I made mistakes with my order.
Atmosphere: 5
Food: 5
Service: 5
Lisa W
I just got iced coffee
Atmosphere: 3
Food: 3
Service: 3
nana ahmad
I ordered bread bowl of chili I got regular bowl I ordered cream cheese with my bagel I didn’t get it I am really disappointed I just checked my receipt and I did pay for both I will not come back again
Kemuel Chavez-Vigil
What's the point of a drive thru if you're going to take 25 mins to serve my order. Terrible for the environment to idle the cars, mind as well get rid of it. I suggest going inside instead.
Wheelchair accessibility: Grandma's wheelchair was easy to manage.
Atmosphere: 4
Food: 5
Service: 3
Good service
Atmosphere: 4
Food: 4
Service: 4
Lovely. One of our favorite places.
Atmosphere: 5
Food: 5
Service: 5
Worst customer service i have ever experienced that lady who supposed to hand the food to the customer Camila and other girl maybe her name was gracia or some they were some much involved in talking to each other I waited for 15 minutes to get my food while my food was sitting on counter when finally i asked is that my food Camila responded yes I called your name twice she was arrogant and rude i can't believe they can't find someone better to serve customers and they get back to each other and laughing: they won't be getting my business next time pathetic
Very disappointed. Terriblecustomer service. I ordered my bagels to take to England not only order was not prepared on time but they gave me things that I did not order. If they had given my order on time I would have changed my order to things that I wanted!!!! Never again would I recommend this panera
Reliably good coffee, helpful staff, easy parking, kids love the pastry options. But they don't sell hot chocolate.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Everything Bagel with Plain Cream Cheese, Variety of Panera Sandwiches
The food is mid and 7/10 times they will give us a completely different sandwich from the one we order. If I go down 216 to the Laurel location, the food just tastes better. I’m tired of spending money at this location when they clearly don’t care. Just don’t even bother
Atmosphere: 3
Food: 2
Service: 1
This branch, at that time was excellent!
Wonderful and caring service.
(Unfortunately, I can't say the same about the branches around Baltimore....)
Atmosphere: 3
Food: 5
Service: 5
I had a lunch there, then I ordered to go lunch for my Mom, but for some reasons my to go order went to the wrong store in Laurel. Went to speak to the manager Mike he was rude and short with his demeanor, then i went back to my table to finish my salad when I realized my food was gone and table was cleared. I then went back to find out what happened when again this manager Mike look at me with unfriendly look. I just left the store disappointed! What a Poor service.
Service: 1
AVOID!
Astoundingly bad management. We walk in, the person in front has issues with their loyalty / reward / gift / whatever card. The inept cashier (the only one!) takes ten minutes to sort him out.
At 9 am on a Friday they are out of sesame bagels. Lady behind me leaves. The next customer says "This always happens. Why don't you bake more?" Cashier says "If we do, people will keep buying them." (By that logic shut down the place and be done!) She says "Use the app." No miss, we will not use your damn app!
Manager comes out, and is totally useless. (It's not as if I want a discount or a refund.) Lady behind us asks for his name, doesn't get answer. There is no way to leave feedback on Panera website.
HIRE MORE CASHIERS, but competent ones please.
The food is 'meh!' Get yourself to a Dunkin Donuts. I am never doing a Panera ever again! Yuck.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese
Felipe and Aron are so kind and courteous. They are both wonderful people and helped me when I made mistakes with my order.
Atmosphere: 5
Food: 5
Service: 5
I just got iced coffee
Atmosphere: 3
Food: 3
Service: 3
I ordered bread bowl of chili I got regular bowl I ordered cream cheese with my bagel I didn’t get it I am really disappointed I just checked my receipt and I did pay for both I will not come back again
What's the point of a drive thru if you're going to take 25 mins to serve my order. Terrible for the environment to idle the cars, mind as well get rid of it. I suggest going inside instead.
Atmosphere: 4
Food: 4
Service: 2
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