Please help me understand why there are children behind the counter making their own ice cream? And I'm not referring to the staff who are so nice and helpful. But actual kids touching things with no gloves, touching his long hair then grabbing ice cream. I couldn't believe what I was seeing! I've been here countless times and luckily never seen it before. Now.. not sure I'll be back.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Germanchökolätekäke - Freezer
Jen Saura-Mason
This location has a chronic problem with being understaffed and having long wait times. Observed an employee making waffle bowls while there was a line of 15 people. There were plenty of waffle bowls already made. There is no motivation and no hustle among the crew. There are no smiles. The floor is usually sticky and the outside tables are disgusting from ice cream spills. You can tell there are no adults in charge here -- just a bunch of kids. My order was supposed to be ready for pickup, but instead that is the time they started making the order, which I then waited 20 minutes for.
Edit: I opened the containers later at home and was so disappointed to see that all toppings were mashed into absolute crumbs. If I wanted to blend everything into a milkshake I would have don't that at home and saved my $70. Why did I tip the guy for making such trash?
Atmosphere: 2
Food: 4
Service: 2
Jen Mason
This location has a chronic problem with being understaffed and having long wait times. Observed an employee making waffle bowls while there was a line of 15 people. There were plenty of waffle bowls already made. There is no motivation and no hustle among the crew. There are no smiles. The floor is usually sticky and the outside tables are disgusting from ice cream spills. You can tell there are no adults in charge here -- just a bunch of kids. My order was supposed to be ready for pickup, but instead that is the time they started making the order, which I then waited 20 minutes for.Edit: I opened the containers later at home and was so disappointed to see that all toppings were mashed into absolute crumbs. If I wanted to blend everything into a milkshake I would have don't that at home and saved my $70. Why did I tip the guy for making such trash?
Atmosphere: 2
Food: 4
Service: 2
Adam Jacobs
Had the cheesecake flavor in the chocolate dipped waffle bowl. highly recommend the waffle bowl!
Wheelchair accessibility: large entry door and open floorspace.
Atmosphere: 5
Food: 5
Service: 5
Lauren Johnson
Rude employee. You guys should stop applying for jobs that you dislike. You walked in & asked if they were hiring, I didn't. You wanted this, so put your best foot forward and treat customers with respect. Will not return.
Atmosphere: 1
Service: 1
Mikeruns 3
This is a VERY busy location so please come with patience. You can tell the customer side of the store isn’t very clean due to the under staffing issues. My shake was perfect and the customer service was perfect.
Atmosphere: 4
Food: 5
Service: 5
shamere sawyer
There was one young lady working by her self, with a store full of customers. She remain professional kind and very polite the whole time my husband and I waited in line. She deserves a raise a gift card or something. The man a head of me offered her a tip but she declined. So humble her work ethic to be a teenager is beyond impressive!!!!!
Atmosphere: 5
Food: 5
Service: 5
MDdad
My sons favorite ice cream in the area
Atmosphere: 5
Food: 5
Service: 5
Hcanem
My sons favorite ice cream in the
Atmosphere: 5
Food: 5
Service: 5
ariana L
The ice cream was good but make sure you check your receipts because I'm pretty sure I got overcharged even with giving a 15% tip.
Be cautious about food handling here..came foe a sweet treat and found blonde hair in my dessert. Took it back to the counter and was refunded immediately but the staffer never put on a hair net and continued to make sweet treats. I guess his hair brings an added flavor to the ice cream...YUCK make me wanna call OSHA or FDA or someone ..
Atmosphere: 3
Food: 1
Service: 2
Emily J
This location has the BEST oreo cream filling ice cream. Tried this ice cream across several states and there's been none that compare to theirs.
Always get the same thing - peanutbutter cup perfection with oreo filling ice cream instead of chocolate.
Store was clean, warm and smelled good. Owner was training a new employee for my order. Great service and great ice cream.
Nicole Lavin
Placed an order for an ice cream birthday cake through the Cold Stone app, with pickup at this location. The staff was friendly and attentive, and the cake was absolutely amazing. We will be going to this cold stone for all our cake orders.
Please help me understand why there are children behind the counter making their own ice cream? And I'm not referring to the staff who are so nice and helpful. But actual kids touching things with no gloves, touching his long hair then grabbing ice cream. I couldn't believe what I was seeing! I've been here countless times and luckily never seen it before. Now.. not sure I'll be back.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Germanchökolätekäke - Freezer
This location has a chronic problem with being understaffed and having long wait times. Observed an employee making waffle bowls while there was a line of 15 people. There were plenty of waffle bowls already made. There is no motivation and no hustle among the crew. There are no smiles. The floor is usually sticky and the outside tables are disgusting from ice cream spills. You can tell there are no adults in charge here -- just a bunch of kids. My order was supposed to be ready for pickup, but instead that is the time they started making the order, which I then waited 20 minutes for.
Edit: I opened the containers later at home and was so disappointed to see that all toppings were mashed into absolute crumbs. If I wanted to blend everything into a milkshake I would have don't that at home and saved my $70. Why did I tip the guy for making such trash?
Atmosphere: 2
Food: 4
Service: 2
This location has a chronic problem with being understaffed and having long wait times. Observed an employee making waffle bowls while there was a line of 15 people. There were plenty of waffle bowls already made. There is no motivation and no hustle among the crew. There are no smiles. The floor is usually sticky and the outside tables are disgusting from ice cream spills. You can tell there are no adults in charge here -- just a bunch of kids. My order was supposed to be ready for pickup, but instead that is the time they started making the order, which I then waited 20 minutes for.Edit: I opened the containers later at home and was so disappointed to see that all toppings were mashed into absolute crumbs. If I wanted to blend everything into a milkshake I would have don't that at home and saved my $70. Why did I tip the guy for making such trash?
Atmosphere: 2
Food: 4
Service: 2
Had the cheesecake flavor in the chocolate dipped waffle bowl. highly recommend the waffle bowl!
Wheelchair accessibility: large entry door and open floorspace.
Atmosphere: 5
Food: 5
Service: 5
Rude employee. You guys should stop applying for jobs that you dislike. You walked in & asked if they were hiring, I didn't. You wanted this, so put your best foot forward and treat customers with respect. Will not return.
Atmosphere: 1
Service: 1
This is a VERY busy location so please come with patience. You can tell the customer side of the store isn’t very clean due to the under staffing issues. My shake was perfect and the customer service was perfect.
Atmosphere: 4
Food: 5
Service: 5
There was one young lady working by her self, with a store full of customers. She remain professional kind and very polite the whole time my husband and I waited in line. She deserves a raise a gift card or something. The man a head of me offered her a tip but she declined. So humble her work ethic to be a teenager is beyond impressive!!!!!
Atmosphere: 5
Food: 5
Service: 5
My sons favorite ice cream in the area
Atmosphere: 5
Food: 5
Service: 5
My sons favorite ice cream in the
Atmosphere: 5
Food: 5
Service: 5
The ice cream was good but make sure you check your receipts because I'm pretty sure I got overcharged even with giving a 15% tip.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Be cautious about food handling here..came foe a sweet treat and found blonde hair in my dessert. Took it back to the counter and was refunded immediately but the staffer never put on a hair net and continued to make sweet treats. I guess his hair brings an added flavor to the ice cream...YUCK make me wanna call OSHA or FDA or someone ..
Atmosphere: 3
Food: 1
Service: 2
This location has the BEST oreo cream filling ice cream. Tried this ice cream across several states and there's been none that compare to theirs.
Always get the same thing - peanutbutter cup perfection with oreo filling ice cream instead of chocolate.
Store was clean, warm and smelled good. Owner was training a new employee for my order. Great service and great ice cream.
Placed an order for an ice cream birthday cake through the Cold Stone app, with pickup at this location. The staff was friendly and attentive, and the cake was absolutely amazing. We will be going to this cold stone for all our cake orders.
Nice staff, great ice-cream
Expensive but good ?
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