This location has a chronic problem with being understaffed and having long wait times. Observed an employee making waffle bowls while there was a line of 15 people. There were plenty of waffle bowls already made. There is no motivation and no hustle among the crew. There are no smiles. The floor is usually sticky and the outside tables are disgusting from ice cream spills. You can tell there are no adults in charge here -- just a bunch of kids. My order was supposed to be ready for pickup, but instead that is the time they started making the order, which I then waited 20 minutes for.Edit: I opened the containers later at home and was so disappointed to see that all toppings were mashed into absolute crumbs. If I wanted to blend everything into a milkshake I would have don't that at home and saved my $70. Why did I tip the guy for making such trash?
Atmosphere: 2
Food: 4
Service: 2
Adam Jacobs
Had the cheesecake flavor in the chocolate dipped waffle bowl. highly recommend the waffle bowl!Wheelchair accessibility: large entry door and open floorspace.
Atmosphere: 5
Food: 5
Service: 5
Lauren Johnson
Rude employee. You guys should stop applying for jobs that you dislike. You walked in & asked if they were hiring, I didn't. You wanted this, so put your best foot forward and treat customers with respect. Will not return.
Atmosphere: 1
Service: 1
Mikeruns 3
This is a VERY busy location so please come with patience. You can tell the customer side of the store isn’t very clean due to the under staffing issues. My shake was perfect and the customer service was perfect.
Atmosphere: 4
Food: 5
Service: 5
shamere sawyer
There was one young lady working by her self, with a store full of customers. She remain professional kind and very polite the whole time my husband and I waited in line. She deserves a raise a gift card or something. The man a head of me offered her a tip but she declined. So humble her work ethic to be a teenager is beyond impressive!!!!!
Atmosphere: 5
Food: 5
Service: 5
Hcanem
My sons favorite ice cream in the
Atmosphere: 5
Food: 5
Service: 5
ariana L
The ice cream was good but make sure you check your receipts because I'm pretty sure I got overcharged even with giving a 15% tip.
Atmosphere: 4
Food: 5
Service: 3
RY D (DKNLVY)
Be cautious about food handling here..came foe a sweet treat and found blonde hair in my dessert. Took it back to the counter and was refunded immediately but the staffer never put on a hair net and continued to make sweet treats. I guess his hair brings an added flavor to the ice cream...YUCK make me wanna call OSHA or FDA or someone ..
Atmosphere: 3
Food: 1
Service: 2
Stephen H.
Several people cutting the lines. Doesn't know how to be manner and respect a space. The service served a customer before us even we were there before them. So big no.
I give the ice cream/creations a 5 because the ice cream is smooth and creamy, the ingredients are fresh and they never run out. The atmosphere gets a 3 because the tables aren't always clean. But I think the staff may not be able to get to the tables regularly b/c there are so many customers and orders coming in and they focus on serving the customers, first.
Brian L.
A large milkshake is $10 and change. I didn't have wait for it to melt somewhat nor did I have to work to get it to come through the straw. Barely any ice cream in it. I might as well have gone to Wegmans, gotten some whole milk and mixed it with some vanilla extract. That might even have been better. So disappointing. #worstmilkshakeever
trina harrris
One of the girls fixed my ice cream did not wear gloves or apron. Her fingers was all on my ice cream and she was wiping her hand on her shirt. That was so nasty and unsanitary. I'm not sure if I will ever eat at this location again.
Jennifer Goodridge
When it's 100 degrees outside, you really don't feel like eating much. Absolutely nothing sounds good for dinner, and who wants to cook in a hot kitchen or eat hot food in that type of weather? Not me!So, we came to the logical conclusion that ice cream sounded like the perfect dinner one recent evening during the heatwave. Somehow we've never tried Cold Stone before, so we figured there was no better time to give it a shot.We were not disappointed! We told our server we were newbies and he happily walked us through the process of selecting an ice cream flavor and some toppings to mix together. We wound up with 2 delicious sundaes. If you're ever considering an ice cream dinner during a heatwave- this place will fit the bill!
Jennifer G.
When it's 100 degrees outside, you really don't feel like eating much. Absolutely nothing sounds good for dinner, and who wants to cook in a hot kitchen or eat hot food in that type of weather? Not me!So, we came to the logical conclusion that ice cream sounded like the perfect dinner one recent evening during the heatwave. Somehow we've never tried Cold Stone before, so we figured there was no better time to give it a shot.We were not disappointed! We told our server we were newbies and he happily walked us through the process of selecting an ice cream flavor and some toppings to mix together. We wound up with 2 delicious sundaes. If you're ever considering an ice cream dinner during a heatwave- this place will fit the bill!
This location has a chronic problem with being understaffed and having long wait times. Observed an employee making waffle bowls while there was a line of 15 people. There were plenty of waffle bowls already made. There is no motivation and no hustle among the crew. There are no smiles. The floor is usually sticky and the outside tables are disgusting from ice cream spills. You can tell there are no adults in charge here -- just a bunch of kids. My order was supposed to be ready for pickup, but instead that is the time they started making the order, which I then waited 20 minutes for.Edit: I opened the containers later at home and was so disappointed to see that all toppings were mashed into absolute crumbs. If I wanted to blend everything into a milkshake I would have don't that at home and saved my $70. Why did I tip the guy for making such trash?
Atmosphere: 2
Food: 4
Service: 2
Had the cheesecake flavor in the chocolate dipped waffle bowl. highly recommend the waffle bowl!Wheelchair accessibility: large entry door and open floorspace.
Atmosphere: 5
Food: 5
Service: 5
Rude employee. You guys should stop applying for jobs that you dislike. You walked in & asked if they were hiring, I didn't. You wanted this, so put your best foot forward and treat customers with respect. Will not return.
Atmosphere: 1
Service: 1
This is a VERY busy location so please come with patience. You can tell the customer side of the store isn’t very clean due to the under staffing issues. My shake was perfect and the customer service was perfect.
Atmosphere: 4
Food: 5
Service: 5
There was one young lady working by her self, with a store full of customers. She remain professional kind and very polite the whole time my husband and I waited in line. She deserves a raise a gift card or something. The man a head of me offered her a tip but she declined. So humble her work ethic to be a teenager is beyond impressive!!!!!
Atmosphere: 5
Food: 5
Service: 5
My sons favorite ice cream in the
Atmosphere: 5
Food: 5
Service: 5
The ice cream was good but make sure you check your receipts because I'm pretty sure I got overcharged even with giving a 15% tip.
Atmosphere: 4
Food: 5
Service: 3
Be cautious about food handling here..came foe a sweet treat and found blonde hair in my dessert. Took it back to the counter and was refunded immediately but the staffer never put on a hair net and continued to make sweet treats. I guess his hair brings an added flavor to the ice cream...YUCK make me wanna call OSHA or FDA or someone ..
Atmosphere: 3
Food: 1
Service: 2
Several people cutting the lines. Doesn't know how to be manner and respect a space. The service served a customer before us even we were there before them. So big no.
Nice staff, great ice-cream
Restaurantji Recommends
I give the ice cream/creations a 5 because the ice cream is smooth and creamy, the ingredients are fresh and they never run out. The atmosphere gets a 3 because the tables aren't always clean. But I think the staff may not be able to get to the tables regularly b/c there are so many customers and orders coming in and they focus on serving the customers, first.
A large milkshake is $10 and change. I didn't have wait for it to melt somewhat nor did I have to work to get it to come through the straw. Barely any ice cream in it. I might as well have gone to Wegmans, gotten some whole milk and mixed it with some vanilla extract. That might even have been better. So disappointing. #worstmilkshakeever
One of the girls fixed my ice cream did not wear gloves or apron. Her fingers was all on my ice cream and she was wiping her hand on her shirt. That was so nasty and unsanitary. I'm not sure if I will ever eat at this location again.
When it's 100 degrees outside, you really don't feel like eating much. Absolutely nothing sounds good for dinner, and who wants to cook in a hot kitchen or eat hot food in that type of weather? Not me!So, we came to the logical conclusion that ice cream sounded like the perfect dinner one recent evening during the heatwave. Somehow we've never tried Cold Stone before, so we figured there was no better time to give it a shot.We were not disappointed! We told our server we were newbies and he happily walked us through the process of selecting an ice cream flavor and some toppings to mix together. We wound up with 2 delicious sundaes. If you're ever considering an ice cream dinner during a heatwave- this place will fit the bill!
When it's 100 degrees outside, you really don't feel like eating much. Absolutely nothing sounds good for dinner, and who wants to cook in a hot kitchen or eat hot food in that type of weather? Not me!So, we came to the logical conclusion that ice cream sounded like the perfect dinner one recent evening during the heatwave. Somehow we've never tried Cold Stone before, so we figured there was no better time to give it a shot.We were not disappointed! We told our server we were newbies and he happily walked us through the process of selecting an ice cream flavor and some toppings to mix together. We wound up with 2 delicious sundaes. If you're ever considering an ice cream dinner during a heatwave- this place will fit the bill!