Firehouse Subs Waugh Chapel

Don't follow the mobile app or website listed hours, they are wrong for Saturdays and Sundays. They will allow you to place a mobile order based upon the 10 pm closing time but make you feel like they are doing you a favor by filling your order because they changed their hours to 9 pm on weekends and failed to update their hours.
It definitely doesn't have the firehouse subs vibe from when they 1st opened, it's now just a fancy subway.

Atmosphere: 1

Food: 3

Service: 5

I would just like to give a shout out to the ones that were working on Veterans Day. It was extremely busy when I walked in and from what I saw there were only 2 workers. They were extremely professional and patient. Thank you so much! The sub was delicious!!

Atmosphere: 5

Food: 5

Service: 5

Came on Veterans Day with other active duty military members for the Veterans Day deal listed online. The Gambrills location was the only one I physically went to. Employee was inside but doors were locked with no sign on door telling us why. Saw several other customers go to door to enter but door was locked. I included a picture of vets outside confused on why the store is closed. Very disappointing to see a business that has been open for several Veterans Day offering meals to vets to not be continuing the tradition.

Atmosphere: 1

Food: 1

Service: 1

Update to my original review. We stopped in again tonight to try the food again. I can honestly say we were very impressed with the quality of the food this time. It was a pleasant improvement over our previous experience. I had the spicy Cajun chicken sub and it was great. Perfect heat and lots of flavor. Definitely gained a new loyal customer.

Original review, Wasn't overly thrilled with the food. Tried the meatball sub and while it wasn't spectacular, it wasn't horrible. Meatballs could have been hotter and just seemed like it was missing something. Was a little bland. I did like the 5 cheese mac and cheese. The atmosphere and staff were excellent though. The establishmentt was very clean and welcoming. Will definitely be giving another try in the near future.

Atmosphere: 5

Food: 5

Service: 5

The quality of subs has fallen off. The restaurant is dirty. Needs a good cleaning. Never will go back.

Atmosphere: 1

Food: 1

Service: 1

Family spent $50 there yesterday for 4 steak and cheese subs. They were absolutely awful! Is there new ownership or new cooks? It is definitely not the same as it was years ago. It use to be a go to for subs for us. Disappointed !

Not worth it at this location.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Beef and Cheddar Brisket

Your hours show open until 10p but we're closed by 9p. Change your hours online and I'll remove my review.

Store closed at 6pm on a Saturday???

Atmosphere: 1

Food: 1

Service: 1

This place is awesome and the food is off the chain ❤️❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Like many others, I went to this location recently (during the name day promotion) only to find it closed several hours before their posted hours online and on the door. I emailed customer service and received an half-hearted apology and they asked if I went to a different location to participate in the promotion. I shouldn’t have to go to multiple locations. This location clearly has many issues to work out. Unfortunately, I fully expect that it will be closed permanently by the end of the year.

Atmosphere: 1

Food: 1

Service: 1

Just attempted to visit for dinner and found the store closed with no signs posted. Is this location closed?

It's always good to support our first responders. However, this location has been the worst by far. At one time in the past, it was the place to eat and support. But recently, the past several times there is either not enough staff to handle orders in a timely fashion, when that was addressed the staff screwed up an online order of 4 subs which were all not what was ordered. They didn't follow the menu or order and figured to make what they wanted. When I called to mention the order was incorrect, I was told to come in for a full refund. Went to this location and was told that info was incorrect. The staff stated they would take my info and a manager would reach out with in 48 hours. It's been 4 days and haven't heard a word. This location has lost an office of over 40+ employees that support our first responders due to the lack of service.

Atmosphere: 3

Food: 2

Service: 1

Big disappointment once again. This location has gone downhill. The staff knows absolutely nothing about anything and really isn't interested in finding out. They know nothing about the rewards system and said it only applies to the app. Then didn't have large rolls so I got 2 medium subs. 1 white and 1 wheat. Is right on the receipt but got 2 wheat subs. I should have checked everything before I left. Used to have great customer service but that was a long time ago. I sent an email telling them about the bad service I received last time and of course I never heard anything back. I would not recommend this location.

Atmosphere: 1

Food: 1

Service: 1

This location in gambrils is supposed to close at 10pm fridays and they were closed when I arrived there at 8:50pm. Very unprofessional amd this is false advertisement of hours!

Atmosphere: 1

Food: 1

Service: 1