Firehouse Subs Waugh Chapel

Just ordered meatball subs through Uber eats and the bread was moldy! Tried to call to let them know so others don’t also get moldy bread and their phone is disconnected.

I tried the gluten free bread for the first time and it was actually good!!! Thanks for offering it!!!

Service was quick and friendly. 👍😊 This was our first time at a Firehouse sub and it went great. 💯 My Son and I got the Brisket and Cheddar sandwich and it was delicious. 😋 Will be returning in the future. 🚗💨

They said they don't offer a military discount but we get a free drink. 🥤🤝

Large menu with great sandwiches. The staff is great, makes you feel like one of the crew.

This place went down from when it Frist opened which is never surprising but where it is now is just disappointing. If I am going spend $20 per person for a sub meal then the sub should be good and not a shadow of their former self. I could get multiple subs from Crofton Depot better packed with ingredients for the same price or go to Jersey Mike's. Feels like this place has given up and just charging premium prices for substandard subs.

The joint is clean and with excellent climate control so the food won’t go cold when served. The order was quickly prepared to order and it was delicious. ( Captain’s Club Sandwich). The kindest guys took care of us and they always offered a friendly smile as well as exhibited knowledge of the menu. They were courteous and patient (as we asked many questions). This location is ‘da bomb 💥❣️😋⭐️⭐️⭐️⭐️⭐️❣️😋 Going back next week! ( This time with “space” For two choco chip 🍪 🍪 cookies! 😂🤣🤣😂

Will never return here again, for someone to send me this is worthless and should be fired. If you’re thinking about coming here get a microwave dinner you’ll get more pleasure out of it.

I used to work for Firehouse Subs many years ago, and so when I come here I have very high hopes and expectations. I also have a rather unique order. This was the best sub I've had, I honestly couldn't have made it better myself... everything tasted fresh and the temperatures were perfect the flavors were amazing - and my instructions and requests were followed beyond expectation!! The young man (Ketan) rang me up and then promptly made my sub and I literally couldn't be more pleased! This made my day!! Side notes: both employees were so so polite, and the restaurant was very clean!

Don't follow the mobile app or website listed hours, they are wrong for Saturdays and Sundays. They will allow you to place a mobile order based upon the 10 pm closing time but make you feel like they are doing you a favor by filling your order because they changed their hours to 9 pm on weekends and failed to update their hours.
It definitely doesn't have the firehouse subs vibe from when they 1st opened, it's now just a fancy subway.

Atmosphere: 1

Food: 3

Service: 5

I would just like to give a shout out to the ones that were working on Veterans Day. It was extremely busy when I walked in and from what I saw there were only 2 workers. They were extremely professional and patient. Thank you so much! The sub was delicious!!

Atmosphere: 5

Food: 5

Service: 5

Came on Veterans Day with other active duty military members for the Veterans Day deal listed online. The Gambrills location was the only one I physically went to. Employee was inside but doors were locked with no sign on door telling us why. Saw several other customers go to door to enter but door was locked. I included a picture of vets outside confused on why the store is closed. Very disappointing to see a business that has been open for several Veterans Day offering meals to vets to not be continuing the tradition.

Atmosphere: 1

Food: 1

Service: 1

Update to my original review. We stopped in again tonight to try the food again. I can honestly say we were very impressed with the quality of the food this time. It was a pleasant improvement over our previous experience. I had the spicy Cajun chicken sub and it was great. Perfect heat and lots of flavor. Definitely gained a new loyal customer.

Original review, Wasn't overly thrilled with the food. Tried the meatball sub and while it wasn't spectacular, it wasn't horrible. Meatballs could have been hotter and just seemed like it was missing something. Was a little bland. I did like the 5 cheese mac and cheese. The atmosphere and staff were excellent though. The establishmentt was very clean and welcoming. Will definitely be giving another try in the near future.

Atmosphere: 5

Food: 5

Service: 5

The quality of subs has fallen off. The restaurant is dirty. Needs a good cleaning. Never will go back.

Atmosphere: 1

Food: 1

Service: 1

Family spent $50 there yesterday for 4 steak and cheese subs. They were absolutely awful! Is there new ownership or new cooks? It is definitely not the same as it was years ago. It use to be a go to for subs for us. Disappointed !

Not worth it at this location.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Beef and Cheddar Brisket