I don’t live locally but I have visited here when I’m in town visiting friends. I always have great service.
Heather Baldwin
This Starbucks is absolutely amazing! The entire team is incredibly friendly, welcoming, and genuinely kind. Every time I walk in, I’m always happy to be there because they treat you like family, not just a customer. The atmosphere is warm, upbeat, and consistently positive. A special shout-out to Kasey, who always goes above and beyond to make each visit special. You can truly feel the care and passion from everyone working here. Hands down one of the best Starbucks locations—thank you for always making my day better! ☕️💚
Atmosphere: 5
Food: 5
Service: 5
Patuxent Manor
The customer service here needs big time improvement. I get mediocre, lack luster service and I don’t understand why this location does that. It’s consistently busy which is a great thing for the business… shouldn’t that make folks happy?
Atmosphere: 3
Food: 3
Service: 2
Kea C.
I absolutely love the Waugh Chapel Starbucks in Gambrills, MD. No matter what time of day I come, the staff is always incredibly friendly and welcoming. They do a great job getting you in and out in little to no time.
I usually go through the drive-through, but lately I’ve been going inside as well, and I’m always impressed with how well staffed they are. They’re able to keep things moving smoothly for both in-store orders and the drive-through without sacrificing quality or friendliness.
Everyone is consistently pleasant, helpful, and willing to go above and beyond to make sure your order is right. This is definitely one of my go-to Starbucks locations, and I always have a great experience here.
Atmosphere: 4
Food: 5
Service: 5
Terri Coleman
I don’t know. Why I thought I can go to this and get the only drink I like!!!! I went on 12/1/2026 through the drive-through. I was given a warm tea😭😭😭 And. I wasn’t given a receipt! Nor was I asked if I want one😩😩😩
Food: 1
Service: 1
Mike
Watered down hot chocolate with rude employees. Im just over chain places like this with rock bottom help.
Atmosphere: 1
Food: 1
Service: 1
Carlos Reyes
Every single time I come to pick up an order, it takes them forever at the pickup area, and they don’t even bother saying ‘How can I help you!
Atmosphere: 2
Food: 5
Service: 1
Kathy Scott
Cold Bacon Gouda Egg Sandwich - check before you ate down the road!
Atmosphere: 3
Food: 1
Service: 4
Alfredo Lobos
Very bad service from the guys, they don't know how to talk to customers and they don't know how to communicate seriously they need to solve this problem it's not the first time.
Atmosphere: 1
Food: 3
Service: 1
Colleen Abell
I go to this location often and every time I have an exceptional experience. On Thursday, 9/11 at around 1:15pm I went through the drive thru. I ordered 2 drinks and had to correct both orders. Once I got to the window, there was a young man, all I saw was a Rookie tag on him. He was not friendly. When I said thank you each time, he didn’t say you’re welcome. When I went to pay (I even still have a tip), he rolled his eyes when I wanted to Apple Pay. Still no thank you. I have never received this type of service here.
My husband went to pick up my order since I am sick. I come to this Starbucks all of the time and have never had an issue. I called to let them know that my croissant was missing from my order and the manager Alex was very rude and stated I needed to come to the store to get my refund. I told her I am sick and she just kept stating the policy as if she was a robot. No offer of a giftcard for the inconvenience. She stated that giftcards are given when there is a wait of more than ten minutes. So make sure to get a giftcard if you have to wait for your order for more than ten minutes. I am sure this is not true.
I will not be coming back to this Starbucks, you lost a faithful customer because your supervisor has zero customer service skills. Very disappointed, now I have to drive 30 minutes to get a refund for $4.
Atmosphere: 1
Food: 1
Service: 1
Anna Person
Every time I order oatmeal I asked for all of the toppings and I pay $1.25 for the blueberries. You must check to make sure they give you the blueberries because the times I didn’t check sure enough they didn’t add the blueberries in my bag. Sooo annoying, I don’t understand why they can’t it right.
Atmosphere: 4
Food: 5
Service: 4
Khaled Abu-Amero
their products are pricy. almost 5 dollars for coffee latte with no coffee taste. very bad
Atmosphere: 3
Food: 1
Service: 1
Diana Adams
I ordered a Grande Iced Matcha Latte with no ice in a Venti cup through the app. When I picked it up, the drink was noticeably underfilled as shown in the photo. I was told it was because I didn’t ask for ice.
But Starbucks policy is to fill drinks to the standard beverage line especially when no ice is requested not leave a huge gap like this. I essentially got a grande matcha with room for ice that never existed, and it felt like I was paying full price for less product.
This was disappointing, especially since I paid for a full drink and received much less. I love Starbucks, but experiences like this make me question whether customizations are being used as excuses to cut corners. Please ensure staff are following proper procedures for no-ice orders.
A B
Very friendly service. I have a go to drink and it’s always made well. This is my preferred location for that reason. Although its 15 -20 minutes from me its worth it to have my drink made correctly.
Its never too incredible busy although the center is popular. I am such a creature of habit I just pull to drive thru and they know my name and order already. Now thats customer service.
I don’t live locally but I have visited here when I’m in town visiting friends. I always have great service.
This Starbucks is absolutely amazing! The entire team is incredibly friendly, welcoming, and genuinely kind. Every time I walk in, I’m always happy to be there because they treat you like family, not just a customer. The atmosphere is warm, upbeat, and consistently positive. A special shout-out to Kasey, who always goes above and beyond to make each visit special. You can truly feel the care and passion from everyone working here. Hands down one of the best Starbucks locations—thank you for always making my day better! ☕️💚
Atmosphere: 5
Food: 5
Service: 5
The customer service here needs big time improvement. I get mediocre, lack luster service and I don’t understand why this location does that. It’s consistently busy which is a great thing for the business… shouldn’t that make folks happy?
Atmosphere: 3
Food: 3
Service: 2
I absolutely love the Waugh Chapel Starbucks in Gambrills, MD. No matter what time of day I come, the staff is always incredibly friendly and welcoming. They do a great job getting you in and out in little to no time.
I usually go through the drive-through, but lately I’ve been going inside as well, and I’m always impressed with how well staffed they are. They’re able to keep things moving smoothly for both in-store orders and the drive-through without sacrificing quality or friendliness.
Everyone is consistently pleasant, helpful, and willing to go above and beyond to make sure your order is right. This is definitely one of my go-to Starbucks locations, and I always have a great experience here.
Atmosphere: 4
Food: 5
Service: 5
I don’t know. Why I thought I can go to this and get the only drink I like!!!! I went on 12/1/2026 through the drive-through. I was given a warm tea😭😭😭 And. I wasn’t given a receipt! Nor was I asked if I want one😩😩😩
Food: 1
Service: 1
Watered down hot chocolate with rude employees. Im just over chain places like this with rock bottom help.
Atmosphere: 1
Food: 1
Service: 1
Every single time I come to pick up an order, it takes them forever at the pickup area, and they don’t even bother saying ‘How can I help you!
Atmosphere: 2
Food: 5
Service: 1
Cold Bacon Gouda Egg Sandwich - check before you ate down the road!
Atmosphere: 3
Food: 1
Service: 4
Very bad service from the guys, they don't know how to talk to customers and they don't know how to communicate seriously they need to solve this problem it's not the first time.
Atmosphere: 1
Food: 3
Service: 1
I go to this location often and every time I have an exceptional experience. On Thursday, 9/11 at around 1:15pm I went through the drive thru. I ordered 2 drinks and had to correct both orders. Once I got to the window, there was a young man, all I saw was a Rookie tag on him. He was not friendly. When I said thank you each time, he didn’t say you’re welcome. When I went to pay (I even still have a tip), he rolled his eyes when I wanted to Apple Pay. Still no thank you. I have never received this type of service here.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
My husband went to pick up my order since I am sick. I come to this Starbucks all of the time and have never had an issue. I called to let them know that my croissant was missing from my order and the manager Alex was very rude and stated I needed to come to the store to get my refund. I told her I am sick and she just kept stating the policy as if she was a robot. No offer of a giftcard for the inconvenience. She stated that giftcards are given when there is a wait of more than ten minutes. So make sure to get a giftcard if you have to wait for your order for more than ten minutes. I am sure this is not true.
I will not be coming back to this Starbucks, you lost a faithful customer because your supervisor has zero customer service skills. Very disappointed, now I have to drive 30 minutes to get a refund for $4.
Atmosphere: 1
Food: 1
Service: 1
Every time I order oatmeal I asked for all of the toppings and I pay $1.25 for the blueberries. You must check to make sure they give you the blueberries because the times I didn’t check sure enough they didn’t add the blueberries in my bag. Sooo annoying, I don’t understand why they can’t it right.
Atmosphere: 4
Food: 5
Service: 4
their products are pricy. almost 5 dollars for coffee latte with no coffee taste. very bad
Atmosphere: 3
Food: 1
Service: 1
I ordered a Grande Iced Matcha Latte with no ice in a Venti cup through the app. When I picked it up, the drink was noticeably underfilled as shown in the photo. I was told it was because I didn’t ask for ice.
But Starbucks policy is to fill drinks to the standard beverage line especially when no ice is requested not leave a huge gap like this. I essentially got a grande matcha with room for ice that never existed, and it felt like I was paying full price for less product.
This was disappointing, especially since I paid for a full drink and received much less. I love Starbucks, but experiences like this make me question whether customizations are being used as excuses to cut corners. Please ensure staff are following proper procedures for no-ice orders.
Very friendly service. I have a go to drink and it’s always made well. This is my preferred location for that reason. Although its 15 -20 minutes from me its worth it to have my drink made correctly.
Its never too incredible busy although the center is popular. I am such a creature of habit I just pull to drive thru and they know my name and order already. Now thats customer service.
Atmosphere: 5
Food: 5
Service: 5
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