ordered a hot matcha latte on uber eats, received a iced one. didnt offer a refund. Its the one part of the drink you cant get wrong, but they did
Food: 1
Service: 1
Jay Mahpiya Zi
Great place to go for a coffee and the staff here are always friendly and greeting everyone who comes in even when their busy now that’s some good service.
Parking: Always busy so parking is tough but it’s worth it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crispy Grilled Cheese on Sourdough, Ham & Swiss on Baguette, Butter Croissant, Starbucks Blonde Espresso Roast
Jeff Hunter
It's was great, fast and friendly!
Atmosphere: 4
Food: 5
Service: 5
Stella McKee
I order the same drink every day from other Starbucks. Today I stopped by this location twice. The first time, I thought it tasted strange. The second time, I figured out what the issue is. They add apple juice to water down their strawberry açaí refresher. So you aren’t getting as much caffeine as you would expect and the flavor is different. Service was ok but watering down drinks with a different drink is unacceptable.
Atmosphere: 2
Food: 1
Service: 3
André247
Good Starbucks location!
Atmosphere: 5
Food: 5
Service: 5
Anna Marie Torre Wright
Less than stellar Starbucks experience. Iced latte was too strong and tasted burnt.
Atmosphere: 3
Food: 3
Service: 3
Rosanna Gambo
If this is Starbucks at Shirley's Grant. They are never opened the hours listed. They can't keep employees and they close whenever they want to. Sucks when you drive all the way out there. Happens multiple times a week . Will start going to different
Atmosphere: 5
Food: 5
Service: 5
Gary Ingram
Definitely one of the slowest poorly run Starbucks I’ve been to. Always extremely slow whether you’re inside or the drive thru. They also fill the coffee all the way to the top pouring over and close the lid. When they hand it to you it’s dripping coffee everywhere and then the tell you oh the credit card machine is going to ask you a question. Just ask me if I want to leave you a tip or not. I come here out of convenience because it’s the only coffee place close to my house but I hate every time I come. And the worst part is they are completely clueless how bad they really are. I just spent 48 min waiting in my small orders for 4 people. Wow!
pumpkin A
Since moving here I've been going to the Starbucks pretty regularly for the last 2 years. In all honesty from my experience this seems just like a normal Starbucks when it comes to the wait times. It didn't occur to me that this was even an issue until I came on here to post a review. In my opinion, this Starbucks is one of the best in the area. I have ordered from the other in store Starbucks ( Target, Safeway) here in Crofton and have been highly disappointed. I will take a little busy with better quality service and product. I came on here to leave a review because today was exceptionally long for the drive-thru. I should expected that for a triple rewards star day. I had to go through this line twice and felt so bad for the employees. The person who took my order his name was Andy, and I will say that he was nice and had patience with me while I was placing my order for multiple people, and I even apologize because I knew how busy they were. Andy reassured me that it was totally fine and I was able to get my orders in without feeling rushed or I was problem. This is why I go to the Starbucks. I will wait in a line for exceptional customer service, plus my drinks were amazing today as always!
Atmosphere: 5
Food: 5
Service: 5
kayla twiss
Location is definitely understaffed. There’s no way with only four cars in front of me. Should I have waited 22 minutes to get to the pick up window from orderingHopefully they get more staff but it seems to be a trend 3 days ago I spent almost 15 minutes with only 2 cars a head
The worst customer service I have ever had anywhere. The Barista was Rude, Disrespectful, and Arrogant. When brought to his attention he said “I don’t get paid enough to care”. Hopefully someone at Starbucks cares.
Service: 1
kelso
Honestly this location deserves 5 stars because of Gabe. I’ve been coming here for years because it is the most convenient for me and Gabe has always been kind and efficient. He’s on first name basis with regulars and always has a pleasant demeanor.
Service: 5
Peaches
Not sure if the staff is the same as the last several times I was in, small blonde manager is meaaan.
Atmosphere: 1
Food: 1
Service: 1
Khoi Nguyen
Great location right off of the main road. Busy store but drinks come out in under 5 minutes. Clean location and friendly
Atmosphere: 5
Food: 5
Service: 5
Frank
Popular drive thru...maybe best to park and walk in to get coffee instead of waiting in a vehicle. Otherwise, typical Starbucks with good service.
ordered a hot matcha latte on uber eats, received a iced one. didnt offer a refund. Its the one part of the drink you cant get wrong, but they did
Food: 1
Service: 1
Great place to go for a coffee and the staff here are always friendly and greeting everyone who comes in even when their busy now that’s some good service.
Parking: Always busy so parking is tough but it’s worth it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crispy Grilled Cheese on Sourdough, Ham & Swiss on Baguette, Butter Croissant, Starbucks Blonde Espresso Roast
It's was great, fast and friendly!
Atmosphere: 4
Food: 5
Service: 5
I order the same drink every day from other Starbucks. Today I stopped by this location twice. The first time, I thought it tasted strange. The second time, I figured out what the issue is. They add apple juice to water down their strawberry açaí refresher. So you aren’t getting as much caffeine as you would expect and the flavor is different. Service was ok but watering down drinks with a different drink is unacceptable.
Atmosphere: 2
Food: 1
Service: 3
Good Starbucks location!
Atmosphere: 5
Food: 5
Service: 5
Less than stellar Starbucks experience. Iced latte was too strong and tasted burnt.
Atmosphere: 3
Food: 3
Service: 3
If this is Starbucks at Shirley's Grant. They are never opened the hours listed. They can't keep employees and they close whenever they want to. Sucks when you drive all the way out there. Happens multiple times a week . Will start going to different
Atmosphere: 5
Food: 5
Service: 5
Definitely one of the slowest poorly run Starbucks I’ve been to. Always extremely slow whether you’re inside or the drive thru. They also fill the coffee all the way to the top pouring over and close the lid. When they hand it to you it’s dripping coffee everywhere and then the tell you oh the credit card machine is going to ask you a question. Just ask me if I want to leave you a tip or not. I come here out of convenience because it’s the only coffee place close to my house but I hate every time I come. And the worst part is they are completely clueless how bad they really are. I just spent 48 min waiting in my small orders for 4 people. Wow!
Since moving here I've been going to the Starbucks pretty regularly for the last 2 years. In all honesty from my experience this seems just like a normal Starbucks when it comes to the wait times. It didn't occur to me that this was even an issue until I came on here to post a review. In my opinion, this Starbucks is one of the best in the area. I have ordered from the other in store Starbucks ( Target, Safeway) here in Crofton and have been highly disappointed. I will take a little busy with better quality service and product. I came on here to leave a review because today was exceptionally long for the drive-thru. I should expected that for a triple rewards star day. I had to go through this line twice and felt so bad for the employees. The person who took my order his name was Andy, and I will say that he was nice and had patience with me while I was placing my order for multiple people, and I even apologize because I knew how busy they were. Andy reassured me that it was totally fine and I was able to get my orders in without feeling rushed or I was problem. This is why I go to the Starbucks. I will wait in a line for exceptional customer service, plus my drinks were amazing today as always!
Atmosphere: 5
Food: 5
Service: 5
Location is definitely understaffed. There’s no way with only four cars in front of me. Should I have waited 22 minutes to get to the pick up window from orderingHopefully they get more staff but it seems to be a trend 3 days ago I spent almost 15 minutes with only 2 cars a head
Food: 5
Service: 2
Restaurantji Recommends
The worst customer service I have ever had anywhere. The Barista was Rude, Disrespectful, and Arrogant. When brought to his attention he said “I don’t get paid enough to care”. Hopefully someone at Starbucks cares.
Service: 1
Honestly this location deserves 5 stars because of Gabe. I’ve been coming here for years because it is the most convenient for me and Gabe has always been kind and efficient. He’s on first name basis with regulars and always has a pleasant demeanor.
Service: 5
Not sure if the staff is the same as the last several times I was in, small blonde manager is meaaan.
Atmosphere: 1
Food: 1
Service: 1
Great location right off of the main road. Busy store but drinks come out in under 5 minutes. Clean location and friendly
Atmosphere: 5
Food: 5
Service: 5
Popular drive thru...maybe best to park and walk in to get coffee instead of waiting in a vehicle. Otherwise, typical Starbucks with good service.
Atmosphere: 4
Food: 4
Service: 5
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