Found a long black hair in my baconator. Tried Calling back to let them know and nobody answered
Food: 1
Service: 1
matthew parr
Food was amazing and the inside was very modern and clean!
Atmosphere: 5
Food: 5
Service: 5
Yessenia
The food was very amazing and the drinks are very refreshing!
Atmosphere: 5
Food: 5
Service: 4
Relly
Food always trash, but that customer service the worst!!! Idk Wat buddy wit the longer dreads( usually on drive thru) problem is but maybe y'all need to let that goofball go! If u don't wanna deal wit food and customers find another job
Atmosphere: 1
Food: 1
Service: 1
Carl The Turtle
Manager was very rude and passive aggressive to my father. Every time I go to this location they forget part of my order too.
Atmosphere: 1
Food: 4
Service: 1
That Guy
Deonta was very friendly got my order processed quickly and gave me an excellent customer service experience! The best late-night dining experience I’ve ever had on RT 3!!!
Atmosphere: 5
Food: 5
Service: 5
Kenechi Enezuagu
Never ending deals on the mobile app. And the staff are friendly
Atmosphere: 5
Food: 5
Service: 4
Asia Williams
I love Wendy’s, but I typically drive an extra 10 minutes to go to the Bowie location because the Gambrills/Crofton location is awful. They have the rudest employees with terrible customer service skills. I’ve gone to this location a handful of times and each time has been a negative experience. The food tastes like it’s been sitting out, they’ve gotten my order wrong on numerous occasions, and it’s pretty obvious that having customers that want to order food at this establishment is a HUGE inconvenience and a disruption to them and they treat their customers as such. Look at the pattern of these reviews and choose literally anywhere else to go to have an overall decent dining experience.
Atmosphere: 1
Food: 1
Service: 1
Casey
How do you seriously screw up every App order? It's printed out right in front of you. It's a dang shame. You have one job...
We bought breakfast from here. The wait time wasn’t encouraging for reasons I don’t know but we eventually got our breakfast. The fries, hamburger, cheeseburger and sandwiches were really delicious. The staff and the service they offered was ok.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Hamburger, Jr Bacon Cheeseburger
Chris White
Worst Wendy’s experience I’ve ever had. Store #4178 in Gambrills, MD was completely unprofessional and rude. I ordered through the app to make things easy, but the staff made it miserable. The man at the drive-thru opened with “What ya want?”—not even trying to be polite. They forgot burgers, gave the wrong Frosty, and didn’t include napkins, forks, or spoons. When I asked about sauce, the woman with Rubik’s Cube earrings snapped, “What do you want?” Her attitude was awful. This was supposed to be a quick stop for my kid’s best friend’s birthday, but it turned into a frustrating mess. I’ve been a loyal Wendy’s customer, but this location made me rethink that. Check the Google reviews—it’s a pattern. Management needs to step in and hold this team accountable.
Atmosphere: 1
Food: 1
Service: 1
Mike and Ike Gamer
Employee didn’t care what my burger had on it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Lucas Cluney
Closed way before scheduled
Atmosphere: 4
Food: 4
Service: 1
Robby Tee
They’re about 1/5 chances of getting your order correct lol. Which tells me the management should’ve been replaced a long time ago. It’s consistently bad service over a prolonged period of time. They don’t care and you should take your business elsewhere. They spend more time outside smoking cigarettes than inside making the correct orders. The general and district managers should be ashamed of themselves. The burger was supposed to be a son of Baconator. Got single with cheese. Even the simplest of products they can’t get down.
Discounted combo deal on sale
Atmosphere: 4
Food: 4
Service: 5
Found a long black hair in my baconator. Tried Calling back to let them know and nobody answered
Food: 1
Service: 1
Food was amazing and the inside was very modern and clean!
Atmosphere: 5
Food: 5
Service: 5
The food was very amazing and the drinks are very refreshing!
Atmosphere: 5
Food: 5
Service: 4
Food always trash, but that customer service the worst!!! Idk Wat buddy wit the longer dreads( usually on drive thru) problem is but maybe y'all need to let that goofball go! If u don't wanna deal wit food and customers find another job
Atmosphere: 1
Food: 1
Service: 1
Manager was very rude and passive aggressive to my father. Every time I go to this location they forget part of my order too.
Atmosphere: 1
Food: 4
Service: 1
Deonta was very friendly got my order processed quickly and gave me an excellent customer service experience! The best late-night dining experience I’ve ever had on RT 3!!!
Atmosphere: 5
Food: 5
Service: 5
Never ending deals on the mobile app. And the staff are friendly
Atmosphere: 5
Food: 5
Service: 4
I love Wendy’s, but I typically drive an extra 10 minutes to go to the Bowie location because the Gambrills/Crofton location is awful. They have the rudest employees with terrible customer service skills. I’ve gone to this location a handful of times and each time has been a negative experience. The food tastes like it’s been sitting out, they’ve gotten my order wrong on numerous occasions, and it’s pretty obvious that having customers that want to order food at this establishment is a HUGE inconvenience and a disruption to them and they treat their customers as such. Look at the pattern of these reviews and choose literally anywhere else to go to have an overall decent dining experience.
Atmosphere: 1
Food: 1
Service: 1
How do you seriously screw up every App order? It's printed out right in front of you. It's a dang shame. You have one job...
Food: 1
Service: 1
Restaurantji Recommends
We bought breakfast from here. The wait time wasn’t encouraging for reasons I don’t know but we eventually got our breakfast. The fries, hamburger, cheeseburger and sandwiches were really delicious. The staff and the service they offered was ok.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Hamburger, Jr Bacon Cheeseburger
Worst Wendy’s experience I’ve ever had. Store #4178 in Gambrills, MD was completely unprofessional and rude. I ordered through the app to make things easy, but the staff made it miserable. The man at the drive-thru opened with “What ya want?”—not even trying to be polite. They forgot burgers, gave the wrong Frosty, and didn’t include napkins, forks, or spoons. When I asked about sauce, the woman with Rubik’s Cube earrings snapped, “What do you want?” Her attitude was awful. This was supposed to be a quick stop for my kid’s best friend’s birthday, but it turned into a frustrating mess. I’ve been a loyal Wendy’s customer, but this location made me rethink that. Check the Google reviews—it’s a pattern. Management needs to step in and hold this team accountable.
Atmosphere: 1
Food: 1
Service: 1
Employee didn’t care what my burger had on it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Closed way before scheduled
Atmosphere: 4
Food: 4
Service: 1
They’re about 1/5 chances of getting your order correct lol. Which tells me the management should’ve been replaced a long time ago. It’s consistently bad service over a prolonged period of time. They don’t care and you should take your business elsewhere. They spend more time outside smoking cigarettes than inside making the correct orders. The general and district managers should be ashamed of themselves. The burger was supposed to be a son of Baconator. Got single with cheese. Even the simplest of products they can’t get down.
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