Burger King
19700 Germantown Rd, Germantown
(301) 540-7049
Recent Reviews
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Great food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: French Fries, Hamburger
I just went to pay for an order and asked for my receipt and they denied it because the machine had run out of paper when the payment was made there, an ashy haired woman said and that's why it's there, it's my right to demand my receipt.
Very Very poor customer service!
Service: 1
The French toast sticks were raw. They were completely raw in the inside. When I tried to call to see if I could get a refund no one answered.
Got chicken nuggets to go. They were terrible and had to throw them away. They were old and definitely reheated in fryer. Never going back.
Atmosphere: 3
Food: 1
Service: 3
Honestly, better than Mcdonalds lately. Never disappoints me
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Whopper, BK Chicken Fries, Flame Grilled Beef
Is a great services by Ester
Workers have a nasty attitude. We always do drive thru and they just stare and give you dirty looks. Not welcoming at all.
worst customer service. the lady was rude and unprofessional to us. online order was not started until you get there will try another BK nearby maybe.
Atmosphere: 5
Food: 5
Service: 1
When I pulled up to the window, the drive-through lady said “Are you distracted? You seem distracted.”
Mind you, I had a VERY tough time understanding her over the intercom. She told me ‘at the window’ I MUST READ my coupon code to her as the FIRST thing that leaves my mouth before ordering food. I didn’t know those were Burger King’s expectations. So she was pissed I made an error. I don’t even know if she asked for a coupon code. Other reviews are saying the same thing.
For the lady in the drive through… you work customer service… you are NEVER too important to be kind to someone. My heart was literally racing at the drive through. Your terrible world and vibes are being passed onto others. Watch how you speak to people. Your job could be on the line.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Horrible customer service. And bad attitudes towards certain demographics
Atmosphere: 1
Food: 1
Service: 1
Drive Thru worker: Is dishonest, she can't ask for the coupon code, she has to lie and said I asked for it. And I noticed none of the employees that work don't wear nametags.
Atmosphere: 1
Food: 3
Service: 1
I love this BK. These ladies are my favorite. They always make my food tostado for the gringo aqui.
Atmosphere: 5
Food: 5
Service: 5
The staff in here is super friendly and my food came out quick. I came inside to eat for the first time and this place is the nicest/cleanest BK i have been to. Food was definitely made with
Atmosphere: 5
Food: 5
Service: 5
Very horrible experience. Ordered online and went to pick up and the store refused to honor the coupon, store manager Patty Very unprofessional. Just no!
Food: 2
Service: 1
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