Charleys Cheesesteaks and Wings
20910 Frederick Rd, Germantown
(660) 242-7539
Recent Reviews
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We ordered a small a regular cheese steak they gave us both smalls and the fries where also cold. This thing was made for a kid's meal. Never again. I hope they get replaced by a subway.
Also who puts tomatoes on a cheese steak?!
Horrible service and burn and bad quality food never going there again they took 37 mins for 6 pc boneless wings
These people who working at place having bad attitude 🙄 customer is bad . I would never come back buy anything in that place. Thatcguy at the cashier he was very rude me .
I ordered prime BBQ jalapeños cheesesteak. There was no jalapeño in it when I got home. I ordered a six piece classic wings with fries. The wings was very dry and overcooked. I will never order there again. Please don’t waste your money going there.
The chicken tenders are too small - the size of a thumb with breading and sauce. Food was served cold. Do not recommend eating there.
Go to another store....they dont give you all your food and try to ignore you when you call to fix it. Online order all wrong and nobody trying to resolve the problem. I never complain but this is terrible service
I will never be ordering from this location ever again. We placed an order online for delivery. Pick up time and everything was absolutely fine. But they forgot two items in our order. We attempted to call the store more than 15 times, only for the phone to ring continuously. The one time they answered, all you hear is loud music and they hang up on us. We attempted to call again, and they took the phone off the hook. Very customer service. I can already tell it's a bunch of children, or untrained people in that staff
One of the best palaces to eat,Best food,Best quality.
Atmosphere: 5
Food: 5
Service: 5
I came there on Friday October 4th looking for something to eat for breakfast. I noticed that they sell breakfast sandwiches for $5.99. I then placed my order for a bacon egg and cheese sandwich and hash brown which came up to $9.04. When I received my food I saw that the sandwich had 1 slice of bacon two eggs with cheese and the hash brown was burnt. My complaint is this why prepare food like that burnt and the sandwich not beneficial to eat. I am sorry to say but that sandwich and hash brown shouldn't had been made to order like that. I should had gotten more bacon and the hash brown shouldn't had been burnt. The person who rung me up caught a attitude and basically threw my money at me. No one should catch a attitude after asking for a refund. This was my second time visiting and it is the last. Why pay all that money for a 8 inch sandwich and don't get your money worth. I will never return
Atmosphere: 1
Food: 1
Service: 1
i paid with cash and card and the lady(i forgot her name) charged me the total on my card when i didn’t have enough money, and took my cash..thank God i looked at the receipt because i would’ve spent 10$ i didn’t have..another time i went they tried to charge 64¢ for some ranch tht they forgot to give me..ik its only 64¢, but i think it’s crazy to do tht like i said its only 64¢ no one is checking for tht
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Employee should not be holding his cell phone while wearing gloves and handling food. Touching his face as well is unsanitary and disgusting.
Very disrespectful
Atmosphere: 1
Food: 3
Service: 1
Worst customer services , only 3 people working. We got our food and we smelled a weird smell coming from the bag , it was the CHEESE ! , never again would I come to this location and I also recommend you not coming to this location unless you want food poisoning.
Atmosphere: 1
Food: 1
Service: 1
I came and order philly chicken steak and ask for everything except mushroom. They didn't put anything but mayo lettuce and tomatoes.. besides that there was a hair in the food I took it and show it to the guy at front he didn't even say I'm sorry he was rude and was like ok you want another one or your money back . I mean he should apologize first of all! They too busy with their loud music and joking around with each other instead of taking care of the customers and paying attention of how they prepare the food . This was my first time here and will be my last really bad service I'm so disappointed truly i hope this changes for future customers
Atmosphere: 1
Food: 1
Service: 1
This place needs to be closed down. I ordered a large philly cheeses steak and the meat was over cooked. I could of brought a box of steak'em and made a better sub.
Atmosphere: 1
Food: 1
Service: 1
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