Cold Stone Creamery

The line is 7 deep, there is a single employee moving slower than molasses. Never acknowledges the people walking in, doesn't acknowledge me standing there at checkout. So finally I just grabbed the Uber order and go, it's sitting right there and I'm staring at it for over 5 minutes, I'm not just going to stand here forever well she skips ice cream slower than anything I've ever seen before. Hire more workers!!! This is insane

Atmosphere: 1

Service: 1

Very rude.. the lady there gave a very small portion like i am buying gold

Atmosphere: 1

Food: 1

Service: 1

Google said that this Cold Stone closed at 10pm. We walked in at 8:47pm. The rude ice cream server immediately told us that they closed at 9:00pm and that there were already too many people in line to serve us. Terrible. Unfriendly. Disrespectful. Mean.

Service: 1

Does this look like it's worth almost 10 bucks.
Looks like a child size.
Look at the pictures, looks nothing like the advertisement.

Food: 2

Bought a straberry passion cake. Cost $46 and did not taste good. I'll never eat at another Cold Stone Creamery, they're overpriced and underwhelming

Food: 1

I am writing to provide an update on a recent incident that transpired at this establishment. Regrettably, I have been prohibited from entering the premises for a period of one year. This situation arose due to the discriminatory actions of an employee, who exhibited racist behavior.

During normal business hours, the employee in question refused to prepare a smoothie and subsequently contacted law enforcement, seemingly with the intent of causing harm to me as an African American individual. It appears she hoped to provoke a dangerous encounter with the police.

Fortunately, I am well-versed in handling such situations, which prevented a potentially adverse outcome. Since the platform restricts video uploads, I will share photographs to ensure this incident receives the attention it deserves. It is imperative that such behavior is exposed and addressed.

I advise others to refrain from patronizing this establishment. Although I am banned for a year, I have no intention of returning. Additionally, it is worth noting that this establishment ceases smoothie preparation one hour before closing time. This policy should be clearly communicated on their website to prevent customer inconvenience.

Atmosphere: 1

Food: 1

Service: 1

I just moved around here recently and I got cold stone twice and each time they have messed up my order. The first time was in store and the second was delivery service. I’d rather take the drive and go to Brusters since every time I’ve come here my order has been completely wrong. It’s frustrating not getting what you paid for.

It is usually okay. Went in today. The place was smelling. Most likely smell was from the restroom.

Have been here twice in the past 2 weeks. As always, the ice cream is delicious. Two stars taken away because the service has been horrible. When you walk in, don't expect to be greeted or even eye contact to be made. When your order is being prepared, expect it to be made at the slowest possible speed. Don't come in here in a rush because you will leave sorely disappointed.

Atmosphere: 2

Food: 5

Service: 1

Alexa and Kara were so delightful!!!!! I already loved the ice cream, but, now I love them. If you value outstanding customer service; visit this location to experience it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chip, Strawberry

Stop running out of cookies! :( I keep ordering cookies for my family and it gets processed and then I get a call that you are out!

Atmosphere: 1

Food: 1

Service: 1

Spent $20 directly on cold stones website to order ice cream.. It never showed up and nobody is answering the phone at this location to provide any solution! Ripped off ! No, call

Atmosphere: 1

Food: 1

Service: 1

The ice cream is great but if you order for delivery, chances are it'll be wrong. And there is no way to contact them. As another reviewer mentioned, their voicemail is full and they don't answer their phone. I let it go the first time because things happen. Now I'm just done with the company.

All I know is the people working there were great. Amazing customer service. Really happy w the service. Flavor was good too.

The ice cream is very good BUT the hygiene of the place is 0 stars. Employees with their hair untied and they mix the ice cream on top with another ice cream from the previous costumer. They need to manage better how the put the ice cream in their containers because we ask for to go and you can’t even close the lid which is not nice while driving.Also I have never seeing an ice cream store so hot. It was hotter than outside! The ice cream was melting while they there getting it. I guess it’s like a milkshake instead.I really don’t want to have ice cream with the special hair flavor ?