Worse experience came in this restaurant yesterday with my boyfriend to order an order at around 8:51pm. Was helped by a Hispanic chubby man with glasses not sure what his name is Luis ? Or something couldn’t get a good catch of his name.His attitude from the jump rubbed me off the wrong way but I looked past it I finished off my order by ordering two drinks 1 for my bf and 1 for me and was given a cup to get a drink from the fountain. When I got to the fountain it was closed so I went for the horchata which was EXTREMELY SWEETI didn’t try it until I got to my car and immediately told my bf please go back inside and switch it out for a fridge drink since the fountain is closed since they are about to close. ( I’m more prone to catching diabetics so I couldn’t have to drink) the Hispanic guy with the glasses pale skin (chubby in weight) immediately told me no there’s no way you can get a fridge drink you drank your drink mind you my bf had dumped it out in front of these people he continued to accuse me of drinking it I said no I did not can I switch this cup for a fridge drink still the answer no so I asked him is there a price difference so I could pay it?? He ignored my question even told me horchata is supposed to be sweet even after explaining I can no drink something that sweet for medical reasons !!!!! THIS A HOLE IS DISRESPECTFUL he then plugged in the FOUNTAIN drink after arguing with me for 10 minutes i WILL NEVER GO BACK! Be aware and don pollo please chose wisely on who you HIRE!!!!!
Atmosphere: 1
Service: 1
Iris de la Cruz
The food is very good but how is it possible that if they say they work until 9:30, the doors are already closed at 8:55pm? Terrible service, either they change the schedule or they do what they promise.
Atmosphere: 3
Food: 5
Service: 1
Christina Balchun
Great food. Large portions. Lots of options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Meat Chicken
ISSAM AHMED
Very Very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rice Bowl, White Meat Chicken
Noah Silf carballo
Very good chicken ? better than Sardis chicken and prices are a ? better ..<><>
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: White Meat Chicken, Tres Leches Cake, Don Pollo
noesilf carballo
Very good chicken ? better than Sardis chicken and prices are a ? better ..<><>
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: White Meat Chicken, Tres Leches Cake, Don Pollo
Miguel R Cornejo
The food was good, but the attention of the cashier was terrible, she is a chubby lady with long braids...please be kinder...thank
Atmosphere: 2
Food: 3
Service: 1
Jason Stelter
Very bad service, and no management. I ordered a half chicken with 2 sides but when I got home 1/2 of my chicken was missing. I called to ask for a refund of just the missing chicken, which was 2 dollars. They said I had to come back in and bring the food I did get or nothing could be done. So I drove back in, now expecting a full refund plus replacement food but all they would do was replace the food, I was on the hook for the lost time, all the driving, etc. They even hesitated to replace all the food, they wanted me to keep the now cold chicken and sides and only accept the missing chicken? None of it made sense. The cashier even had the audacity to say my food that I brought back was cold because I drove around so much. AFTER making the mistake that caused all the extra driving! Requiring me to come back then wanting me to keep the cold food is OUTRAGEOUS.No manager ever took over. Great food but man this was brutally disappointing. Basically when they mess up it’s on the customer to take the hit. Check every container and every bag if you order from here, otherwise you are on the hook. All I wanted was a $2 refund, or an emailed coupon, a credit, honestly anything except having to pay extra or drive back to the store. Ownership, if you are involved in this store at all I would really take a look.
Atmosphere: 2
Food: 4
Service: 1
Priya Kulkarni
Food was too salty !! Dangerous!
Atmosphere: 4
Food: 2
Service: 4
Florentin Canales
The service was excellent, the Cashier was very friendly and helpful, the food was excellent, thank you for
I really liked this place, the food was delicious and the service was incredible, the cashier was very friendly and nice, I would go back there without thinking ??
Atmosphere: 5
Food: 5
Service: 5
Prince Essuman
I bought rice and half chicken and they gave me wrong order. When l return the food a very disrespectful spanish lady who didn't even pick my order argued with me and insulted me. Yea that's ladywith big cheeks and stomach.
Julia Morales
Very good foodBut very expensive, I feel that for anyone's pocket it is quite expensive
Atmosphere: 3
Food: 4
Service: 4
Lizeth Fernanda
We had lunch with my husband yesterday, delicious sautéed loin, the chicken was warm and I thought the service was good, good atmosphere, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Jennifer F.
I've been meaning to try Don Pollo for some time, and decided to stop by and grab some chicken for lunch. The smell in the area is always amazing, so I had high hopes. I ordered the 1/2 chicken with 2 sides, and opted for yuca and chaufa rice. They were able to take my order rather quickly, and only a few minutes to wait for my order to be ready, which was a plus. The inside had plenty of seating available, but I did takeout. Unfortunately, I didn't get a picture of my food but it looked really good. The yuca was pretty good, and the sauces complimented it pretty well. The rice was okay, but not my favorite. It seemed to be lacking flavor, in comparison to what I have had before. I wasn't a huge fan of the chicken. It was juicy, but I prefer it to be cooked a bit more. I have tried various Peruvian chicken spots in the nearby area, and although I was glad to try it, unfortunately, for me Don Pollo isn't my top favorite.
Worse experience came in this restaurant yesterday with my boyfriend to order an order at around 8:51pm. Was helped by a Hispanic chubby man with glasses not sure what his name is Luis ? Or something couldn’t get a good catch of his name.His attitude from the jump rubbed me off the wrong way but I looked past it I finished off my order by ordering two drinks 1 for my bf and 1 for me and was given a cup to get a drink from the fountain. When I got to the fountain it was closed so I went for the horchata which was EXTREMELY SWEETI didn’t try it until I got to my car and immediately told my bf please go back inside and switch it out for a fridge drink since the fountain is closed since they are about to close. ( I’m more prone to catching diabetics so I couldn’t have to drink) the Hispanic guy with the glasses pale skin (chubby in weight) immediately told me no there’s no way you can get a fridge drink you drank your drink mind you my bf had dumped it out in front of these people he continued to accuse me of drinking it I said no I did not can I switch this cup for a fridge drink still the answer no so I asked him is there a price difference so I could pay it?? He ignored my question even told me horchata is supposed to be sweet even after explaining I can no drink something that sweet for medical reasons !!!!! THIS A HOLE IS DISRESPECTFUL he then plugged in the FOUNTAIN drink after arguing with me for 10 minutes i WILL NEVER GO BACK! Be aware and don pollo please chose wisely on who you HIRE!!!!!
Atmosphere: 1
Service: 1
The food is very good but how is it possible that if they say they work until 9:30, the doors are already closed at 8:55pm? Terrible service, either they change the schedule or they do what they promise.
Atmosphere: 3
Food: 5
Service: 1
Great food. Large portions. Lots of options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Meat Chicken
Very Very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rice Bowl, White Meat Chicken
Very good chicken ? better than Sardis chicken and prices are a ? better ..<><>
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: White Meat Chicken, Tres Leches Cake, Don Pollo
Very good chicken ? better than Sardis chicken and prices are a ? better ..<><>
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: White Meat Chicken, Tres Leches Cake, Don Pollo
The food was good, but the attention of the cashier was terrible, she is a chubby lady with long braids...please be kinder...thank
Atmosphere: 2
Food: 3
Service: 1
Very bad service, and no management. I ordered a half chicken with 2 sides but when I got home 1/2 of my chicken was missing. I called to ask for a refund of just the missing chicken, which was 2 dollars. They said I had to come back in and bring the food I did get or nothing could be done. So I drove back in, now expecting a full refund plus replacement food but all they would do was replace the food, I was on the hook for the lost time, all the driving, etc. They even hesitated to replace all the food, they wanted me to keep the now cold chicken and sides and only accept the missing chicken? None of it made sense. The cashier even had the audacity to say my food that I brought back was cold because I drove around so much. AFTER making the mistake that caused all the extra driving! Requiring me to come back then wanting me to keep the cold food is OUTRAGEOUS.No manager ever took over. Great food but man this was brutally disappointing. Basically when they mess up it’s on the customer to take the hit. Check every container and every bag if you order from here, otherwise you are on the hook. All I wanted was a $2 refund, or an emailed coupon, a credit, honestly anything except having to pay extra or drive back to the store. Ownership, if you are involved in this store at all I would really take a look.
Atmosphere: 2
Food: 4
Service: 1
Food was too salty !! Dangerous!
Atmosphere: 4
Food: 2
Service: 4
The service was excellent, the Cashier was very friendly and helpful, the food was excellent, thank you for
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I really liked this place, the food was delicious and the service was incredible, the cashier was very friendly and nice, I would go back there without thinking ??
Atmosphere: 5
Food: 5
Service: 5
I bought rice and half chicken and they gave me wrong order. When l return the food a very disrespectful spanish lady who didn't even pick my order argued with me and insulted me. Yea that's ladywith big cheeks and stomach.
Very good foodBut very expensive, I feel that for anyone's pocket it is quite expensive
Atmosphere: 3
Food: 4
Service: 4
We had lunch with my husband yesterday, delicious sautéed loin, the chicken was warm and I thought the service was good, good atmosphere, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
I've been meaning to try Don Pollo for some time, and decided to stop by and grab some chicken for lunch. The smell in the area is always amazing, so I had high hopes. I ordered the 1/2 chicken with 2 sides, and opted for yuca and chaufa rice. They were able to take my order rather quickly, and only a few minutes to wait for my order to be ready, which was a plus. The inside had plenty of seating available, but I did takeout. Unfortunately, I didn't get a picture of my food but it looked really good. The yuca was pretty good, and the sauces complimented it pretty well. The rice was okay, but not my favorite. It seemed to be lacking flavor, in comparison to what I have had before. I wasn't a huge fan of the chicken. It was juicy, but I prefer it to be cooked a bit more. I have tried various Peruvian chicken spots in the nearby area, and although I was glad to try it, unfortunately, for me Don Pollo isn't my top favorite.