Just went through the drive-through. No one spoke to me at the order station which I was parked at for about 2+ minutes waiting. When the car in front me knew that was at the front window left, I went forward naturally assuming maybe the ordering station was broken or something. I then heard the person behind me getting helped. At the window I told them how no one came on the speaking to take my order and they told me to drive back around to order! What! I just waited in line and no one helped me. Then the window guy said he would only help if it was an easy order. I will never go to this Dunkin again!
Atmosphere: 1
Food: 2
Service: 1
Zareen Raza-Sohail
I am the scarf lady that has been a repeat customer for 4 years. I have been a diligent customer for the last 3 months in which I have ordered a medium cold brew and an egg and cheese wrap. Today I was lied to after I asked if what I was given is Iced Coffee or a Cold Brew. I can taste the difference! She immediately said it was cold brew. I let it go, but now you have this review. I have worked retail at a coffee shop and at minimum I get the same thing 3-4 days a week. The cold brew was my pick me up before work. My thing to look forward to and today you ruined the experience.
Please educate yourself. Iced Coffee is more acidic and bitter. Cold brew is smoother, sweeter and less acidic. Any coffee shop person should be trained in what each drink tastes like and why the process by which it is made ends up in a different flavor profile.
At minimum, from a service point have the decency to not lie to my face. If you are out of cold brew, just say it. That extra few dollars you made now may cost you more in the long run.
I don't think I'm coming here for a while. There are 2 other Dunkins on my way I can go to.
Atmosphere: 5
Food: 3
Service: 2
Hilina Hailu
Today, my boyfriend and I went to Dunkin’ Donuts to order a hot oat latte and hash browns. Since we didn’t have much time, we went through the drive-thru. When ordering, we clearly said multiply by time because we just wanna make sure we wanted a hot oat latte and to add one pump of brown sugar.
The customer service could use improvement, especially with good listening and clear communication.
I don’t want to judge, but compared to other Dunkin’ Donuts locations where the latte is hot and tastes great, this one was disappointing. To tell the truth, we were not happy with this Dunkin’ Donuts location. After eating the hash browns, I felt nauseous and unwell. The overall experience left me with a bad feeling.
When we ordered, we asked for a hot oat latte with one pump of brown sugar, but we were given regular milk instead. My boyfriend explained that I’m fasting and can’t have regular milk. The drink was replaced, but it still came cold, and the cup didn’t have the usual sticker showing the drink details.
The hash browns were also cold, overcooked, and almost burnt—very different from how they usually are at other locations. The customer service here needs improvement, especially in listening carefully and ensuring orders are made correctly.
Kenia Hernandez
This Lady assisted me at the drive thru . I explained to her that I had purchased a drink at clarksburg location and they had made me drink wrong if they would please be able to add an extra scoop of matcha . At first she said yes on the speaker, when I arrive at the window she told me no because I did not give her location any money . As someone who has worked at Dunkin’ Donuts before my first thought would be to make the customers drink correctly (customer satisfaction) regardless of which Dunkin’ Donuts they went to. I asked her is this a different company from Dunkin’ Donuts ? Why wouldn’t you want to satisfy a customer so they can come back to this location ?. Someone like this should not be taking orders for customers. She has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Ellie Shahmoradi
I went drive through & I ordered bagel& cream cheese, lady @ the window was nasty & another girl gave me my order I took it home opened the bag the bagel was cold & dry the cream cheese on bagel was the size of a quarter nothing was there , I took it back went inside & I told them what is this ? The same girl said I’m sorry I’m gone make you another one . I’m not going back there any more .👎
Carlena Herrera
It's coffee is good if you can tell them what flavors make up the drink don't ask for a blueberry cobbler ask them for the blueberry and the pecan in the coffee 😅 or it won't be right
HighlySpiritual
Not my usual Dunkin store, but I was in the neighborhood, so I went in. Not as friendly as my regular Dunkin service.
Parking: No. I'm not trying to get anyone in trouble.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Iced Macchiato
Lmackie1
I ordered a bagel egg sandwich. They have no condiments. Asked for butter and was told it would be $1 extra. For butter! It was dry and tough.
Food: 1
Service: 1
Annika Hamann
After reading some reviews, it looks like a lot of us have the same problem. The staff are quite nice, but my drink has been made right only once after multiple prompting. I hate confrontation and I need my routine in the morning, but it suckw that I have to verify my order 3 times when placing it, taste it when it comes out, and then request they fix the issue missing with it that day (yes I order a silly drink but 3 hazelnut and 3 sweetener in a large drink isn't too complicated). I hate being complicated, especially in the morning when none of us want to be awake, but it's my pre-work treat to myself and really, customers should get what they pay for. Staff have at least been kind enough to put up with me asking for it to be fixed every time without judgement.
Food: 1
Justin Fogata
Grateful for my neighborhood Dunkin’ Donuts, especially when I’m running late for a pickup and Samina was so kind enough to remake my coffee without hesitation. It’s rare to come across this kind of customer service nowadays. Samina definitely deserves a shout out!
Waited 7 mins still no one out of 4 people have acknowledged me very bad service I go to the Fredrick Md store daily they come right away
Atmosphere: 1
Food: 1
Service: 1
Abhuv Ajay Sood
I went to this coffee shop to get an iced coffee and asked them to make it light. They confirmed. After 5 minutes they gave me the coffee, it was bitter and had no sugar in it. I asked them to add more sugar and milk. All they did was pour some out and add some cream. $5 for a small coffee? I could make better coffee at home. On the bright side, staff were friendly and service was good, but the coffee was disappointing.
Dietary restrictions: They have dairy free options.
Atmosphere: 4
Food: 1
Service: 4
Idely Lopez
There is a lady there who works in the drive through that wears glasses that has a nasty attitude with customers. And the coffee is weak and watered down here compared to other dunkin donuts.
Just went through the drive-through. No one spoke to me at the order station which I was parked at for about 2+ minutes waiting. When the car in front me knew that was at the front window left, I went forward naturally assuming maybe the ordering station was broken or something. I then heard the person behind me getting helped. At the window I told them how no one came on the speaking to take my order and they told me to drive back around to order! What! I just waited in line and no one helped me. Then the window guy said he would only help if it was an easy order. I will never go to this Dunkin again!
Atmosphere: 1
Food: 2
Service: 1
I am the scarf lady that has been a repeat customer for 4 years. I have been a diligent customer for the last 3 months in which I have ordered a medium cold brew and an egg and cheese wrap. Today I was lied to after I asked if what I was given is Iced Coffee or a Cold Brew. I can taste the difference! She immediately said it was cold brew. I let it go, but now you have this review. I have worked retail at a coffee shop and at minimum I get the same thing 3-4 days a week. The cold brew was my pick me up before work. My thing to look forward to and today you ruined the experience.
Please educate yourself. Iced Coffee is more acidic and bitter. Cold brew is smoother, sweeter and less acidic. Any coffee shop person should be trained in what each drink tastes like and why the process by which it is made ends up in a different flavor profile.
At minimum, from a service point have the decency to not lie to my face. If you are out of cold brew, just say it. That extra few dollars you made now may cost you more in the long run.
I don't think I'm coming here for a while. There are 2 other Dunkins on my way I can go to.
Atmosphere: 5
Food: 3
Service: 2
Today, my boyfriend and I went to Dunkin’ Donuts to order a hot oat latte and hash browns. Since we didn’t have much time, we went through the drive-thru. When ordering, we clearly said multiply by time because we just wanna make sure we wanted a hot oat latte and to add one pump of brown sugar.
The customer service could use improvement, especially with good listening and clear communication.
I don’t want to judge, but compared to other Dunkin’ Donuts locations where the latte is hot and tastes great, this one was disappointing.
To tell the truth, we were not happy with this Dunkin’ Donuts location. After eating the hash browns, I felt nauseous and unwell. The overall experience left me with a bad feeling.
When we ordered, we asked for a hot oat latte with one pump of brown sugar, but we were given regular milk instead. My boyfriend explained that I’m fasting and can’t have regular milk. The drink was replaced, but it still came cold, and the cup didn’t have the usual sticker showing the drink details.
The hash browns were also cold, overcooked, and almost burnt—very different from how they usually are at other locations. The customer service here needs improvement, especially in listening carefully and ensuring orders are made correctly.
This Lady assisted me at the drive thru . I explained to her that I had purchased a drink at clarksburg location and they had made me drink wrong if they would please be able to add an extra scoop of matcha . At first she said yes on the speaker, when I arrive at the window she told me no because I did not give her location any money . As someone who has worked at Dunkin’ Donuts before my first thought would be to make the customers drink correctly (customer satisfaction) regardless of which Dunkin’ Donuts they went to. I asked her is this a different company from Dunkin’ Donuts ? Why wouldn’t you want to satisfy a customer so they can come back to this location ?. Someone like this should not be taking orders for customers. She has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
I went drive through & I ordered bagel& cream cheese, lady @ the window was nasty & another girl gave me my order I took it home opened the bag the bagel was cold & dry the cream cheese on bagel was the size of a quarter nothing was there , I took it back went inside & I told them what is this ? The same girl said I’m sorry I’m gone make you another one . I’m not going back there any more .👎
It's coffee is good if you can tell them what flavors make up the drink don't ask for a blueberry cobbler ask them for the blueberry and the pecan in the coffee 😅 or it won't be right
Not my usual Dunkin store, but I was in the neighborhood, so I went in. Not as friendly as my regular Dunkin service.
Parking: No. I'm not trying to get anyone in trouble.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Iced Macchiato
I ordered a bagel egg sandwich. They have no condiments. Asked for butter and was told it would be $1 extra. For butter! It was dry and tough.
Food: 1
Service: 1
After reading some reviews, it looks like a lot of us have the same problem. The staff are quite nice, but my drink has been made right only once after multiple prompting. I hate confrontation and I need my routine in the morning, but it suckw that I have to verify my order 3 times when placing it, taste it when it comes out, and then request they fix the issue missing with it that day (yes I order a silly drink but 3 hazelnut and 3 sweetener in a large drink isn't too complicated). I hate being complicated, especially in the morning when none of us want to be awake, but it's my pre-work treat to myself and really, customers should get what they pay for. Staff have at least been kind enough to put up with me asking for it to be fixed every time without judgement.
Food: 1
Grateful for my neighborhood Dunkin’ Donuts, especially when I’m running late for a pickup and Samina was so kind enough to remake my coffee without hesitation. It’s rare to come across this kind of customer service nowadays. Samina definitely deserves a shout out!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Coffee is outstanding
Atmosphere: 5
Food: 5
Service: 5
Waited 7 mins still no one out of 4 people have acknowledged me very bad service
I go to the Fredrick Md store daily they come right away
Atmosphere: 1
Food: 1
Service: 1
I went to this coffee shop to get an iced coffee and asked them to make it light. They confirmed. After 5 minutes they gave me the coffee, it was bitter and had no sugar in it. I asked them to add more sugar and milk. All they did was pour some out and add some cream. $5 for a small coffee? I could make better coffee at home. On the bright side, staff were friendly and service was good, but the coffee was disappointing.
Dietary restrictions: They have dairy free options.
Atmosphere: 4
Food: 1
Service: 4
There is a lady there who works in the drive through that wears glasses that has a nasty attitude with customers. And the coffee is weak and watered down here compared to other dunkin donuts.
Atmosphere: 1
Food: 1
Service: 1
Easy to order online.
Atmosphere: 5
Food: 5
Service: 5
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