Five Guys

12840 Pinnacle Dr, Germantown
(301) 528-5525

Recent Reviews

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wardrick65

I'm uncertain whether the problem is Five Guys or the delivery system (Uber Eats). My last 4 orders, the fries were cold (lukewarm at best), likely due to a lengthy delivery time. Reheated fries are good for nothing. But, when I went in person to Five Guys off of Century Blvd (Pinnacle in Germantown MD 20874) the fries were soaked through with grease and not hot. Either way, the fries are terrible; I won't be ordering the fries anymore. Good Little Bacon Hamburgers, though!

Food: 3

Recommended dishes: Little Bacon Burger

Meagan Warren

I ordered a little Bacon Cheeseburger and Cajun fries, They didn't even give me my Cajun fries and the fries I did receive were raw. They were only fried for maybe 2 seconds didn't have any brown coloring and just looked like they were soaked in grease and completely inedible. Truly unacceptable.
The burger was fine, but what's a burger without your fries. It was a really a disappointment.

Food: 2

Rebecca McDaniel

After a long day at work I picked up dinner for my family, have never ordered such a big order and it was really a great experience. Staff was very helpful and the food was delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Five Guys Style Fries, Bacon Cheeseburger, Hamburger

Lauren Benjamin

The one in Columbia is clean, delicious friendly atmosphere

Atmosphere: 5

Food: 5

Service: 5

Kenny V

Our neighborhood five guys! I have not had any problem ordering pickups from here. There is street parking and also a parking lot behind the place that is usually empty after 5pm and on weekends.

Atmosphere: 5

Food: 5

Service: 5

Taylor

Quick high quality burger, and friendly staff, love coming here

Atmosphere: 4

Food: 5

Service: 5

Alejandro Hinojosa

First time here and the food was great, even generous enough that they added extra fries in my small cup, service was great too because all the workers were happy and nice, atmosphere I liked because of the red and white tiles and their unique design

Atmosphere: 4

Food: 5

Service: 5

Lucien Weitzman

I miss the days when an order of fries from five guys was rediculous... Now an order of fries is whatever fits in the little cup they put in your bag. I'm not even that old I'm not even 27 yet and it's changed so much from when I was a kid. Food is good but, not like it used to be.

Atmosphere: 4

Food: 4

Service: 4

Chadilynne Howard

It was a fun and new experience. Love the peanuts. We also had a grilled cheese with a hamburger patty 😋

Atmosphere: 4

Food: 5

Service: 4

Alan Feldman

Went for their French fries.
Very over salted.
Even the small was a lot of food.

Regina Barbour

Bun was cold. Burger was not the usual juicy nor flavorful as not by the two of us

Atmosphere: 4

Food: 2

Service: 4

Daniela Sousa

Employees only talk to their cell phones in their hands. Only one working is negligent

Lysa S

Service slow with only me in store. Food great. Location parking sketchy

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Regular Fries, Little Cheeseburger

John Leinweber

Surprisingly BLANDIf you want a bland burger and soggy, oil soaked fries, this is the spot for you.I've eaten at 5 Guys many different times, and it was always delicious, but this location leaves a lot to be desired...Staff was polite, prompt, and helpful, though ??

Atmosphere: 5

Food: 2

Service: 5

Dudical McNikejordanairreeboks

The crew are always friendly even when the grind gets tough. 5/5 would dine again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger

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