Nestled in the heart of Germantown, Maryland, this spot hits all the marks for convenience and atmosphere, boasting a pristine exterior and a sparkling, well-stocked interior. However, the experience was a tale of two halves. While the manager on duty led by example—rolling up their sleeves to help the crew—the execution at the counter fell short.
My Veggie Sandwich with cheese arrived poorly assembled and missing the pickles I specifically requested. It’s a beautifully kept location with a great vibe, but the attention to detail in the kitchen needs to catch up to the high standards of the dining room.
Atmosphere: 5
Food: 3
Service: 3
David Ron
They gave such a SMALL amount of fries for my LARGE order... even less fries than the typical small I would get at other Five Guys. On top of that, the fries had no taste. Worst experience I've ever had at a Five Guys. Avoid this establishment. Go to another Five Guys.
Atmosphere: 1
Food: 1
Service: 1
Merci
They didn't pay attention to the order.. order was right on paper but instead of green peppers they put jalapeños peppers smh. This a reason that I don't need to eat fast food. But haven't had it in 2 years.. Guess I'm not missing anything.. The one in Bowie is amazing though fyi
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Five Guys Style Fries
James Kelly (Realpeoplez)
Alberto Taylor is a great asset to that store
Atmosphere: 5
Food: 5
Service: 5
cesia sermeno
Great people staff always nice and helpful!! Being going there since high school freshman year and I have never being miss treated
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Grilled Cheese
wardrick65
I'm uncertain whether the problem is Five Guys or the delivery system (Uber Eats). My last 4 orders, the fries were cold (lukewarm at best), likely due to a lengthy delivery time. Reheated fries are good for nothing. But, when I went in person to Five Guys off of Century Blvd (Pinnacle in Germantown MD 20874) the fries were soaked through with grease and not hot. Either way, the fries are terrible; I won't be ordering the fries anymore. Good Little Bacon Hamburgers, though!
Food: 3
Recommended dishes: Little Bacon Burger
Meagan Warren
I ordered a little Bacon Cheeseburger and Cajun fries, They didn't even give me my Cajun fries and the fries I did receive were raw. They were only fried for maybe 2 seconds didn't have any brown coloring and just looked like they were soaked in grease and completely inedible. Truly unacceptable. The burger was fine, but what's a burger without your fries. It was a really a disappointment.
Food: 2
Rebecca McDaniel
After a long day at work I picked up dinner for my family, have never ordered such a big order and it was really a great experience. Staff was very helpful and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Bacon Cheeseburger, Hamburger
Lauren Benjamin
The one in Columbia is clean, delicious friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
Kenny V
Our neighborhood five guys! I have not had any problem ordering pickups from here. There is street parking and also a parking lot behind the place that is usually empty after 5pm and on weekends.
Quick high quality burger, and friendly staff, love coming here
Atmosphere: 4
Food: 5
Service: 5
Alejandro Hinojosa
First time here and the food was great, even generous enough that they added extra fries in my small cup, service was great too because all the workers were happy and nice, atmosphere I liked because of the red and white tiles and their unique design
Atmosphere: 4
Food: 5
Service: 5
Lucien Weitzman
I miss the days when an order of fries from five guys was rediculous... Now an order of fries is whatever fits in the little cup they put in your bag. I'm not even that old I'm not even 27 yet and it's changed so much from when I was a kid. Food is good but, not like it used to be.
Atmosphere: 4
Food: 4
Service: 4
Chadilynne Howard
It was a fun and new experience. Love the peanuts. We also had a grilled cheese with a hamburger patty 😋
Atmosphere: 4
Food: 5
Service: 4
Alan Feldman
Went for their French fries. Very over salted. Even the small was a lot of food.
Nestled in the heart of Germantown, Maryland, this spot hits all the marks for convenience and atmosphere, boasting a pristine exterior and a sparkling, well-stocked interior. However, the experience was a tale of two halves. While the manager on duty led by example—rolling up their sleeves to help the crew—the execution at the counter fell short.
My Veggie Sandwich with cheese arrived poorly assembled and missing the pickles I specifically requested. It’s a beautifully kept location with a great vibe, but the attention to detail in the kitchen needs to catch up to the high standards of the dining room.
Atmosphere: 5
Food: 3
Service: 3
They gave such a SMALL amount of fries for my LARGE order... even less fries than the typical small I would get at other Five Guys. On top of that, the fries had no taste. Worst experience I've ever had at a Five Guys. Avoid this establishment. Go to another Five Guys.
Atmosphere: 1
Food: 1
Service: 1
They didn't pay attention to the order.. order was right on paper but instead of green peppers they put jalapeños peppers smh. This a reason that I don't need to eat fast food. But haven't had it in 2 years.. Guess I'm not missing anything.. The one in Bowie is amazing though fyi
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Five Guys Style Fries
Alberto Taylor is a great asset to that store
Atmosphere: 5
Food: 5
Service: 5
Great people staff always nice and helpful!! Being going there since high school freshman year and I have never being miss treated
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Grilled Cheese
I'm uncertain whether the problem is Five Guys or the delivery system (Uber Eats). My last 4 orders, the fries were cold (lukewarm at best), likely due to a lengthy delivery time. Reheated fries are good for nothing. But, when I went in person to Five Guys off of Century Blvd (Pinnacle in Germantown MD 20874) the fries were soaked through with grease and not hot. Either way, the fries are terrible; I won't be ordering the fries anymore. Good Little Bacon Hamburgers, though!
Food: 3
Recommended dishes: Little Bacon Burger
I ordered a little Bacon Cheeseburger and Cajun fries, They didn't even give me my Cajun fries and the fries I did receive were raw. They were only fried for maybe 2 seconds didn't have any brown coloring and just looked like they were soaked in grease and completely inedible. Truly unacceptable.
The burger was fine, but what's a burger without your fries. It was a really a disappointment.
Food: 2
After a long day at work I picked up dinner for my family, have never ordered such a big order and it was really a great experience. Staff was very helpful and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Bacon Cheeseburger, Hamburger
The one in Columbia is clean, delicious friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
Our neighborhood five guys! I have not had any problem ordering pickups from here. There is street parking and also a parking lot behind the place that is usually empty after 5pm and on weekends.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick high quality burger, and friendly staff, love coming here
Atmosphere: 4
Food: 5
Service: 5
First time here and the food was great, even generous enough that they added extra fries in my small cup, service was great too because all the workers were happy and nice, atmosphere I liked because of the red and white tiles and their unique design
Atmosphere: 4
Food: 5
Service: 5
I miss the days when an order of fries from five guys was rediculous... Now an order of fries is whatever fits in the little cup they put in your bag. I'm not even that old I'm not even 27 yet and it's changed so much from when I was a kid. Food is good but, not like it used to be.
Atmosphere: 4
Food: 4
Service: 4
It was a fun and new experience. Love the peanuts. We also had a grilled cheese with a hamburger patty 😋
Atmosphere: 4
Food: 5
Service: 4
Went for their French fries.
Very over salted.
Even the small was a lot of food.
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