The delivery driver from Doordarshan said he waited 20 minutes for my order. He said they was very unorganized. It took like 40 minutes to get food.
Steve Gorogias
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak
Ed Vigezzi
Today for lunch we decided we would have Jersey Mike's subs.We ordered this via the app on the way driving there.Ordered two #13 Italian subs with two bags of Ms. Vickie's BBQ chips. Even though we had two of the same sandwiches, each was unique in the ordering with some toppings added and some toppings removed. No issues with the order whatsoever. I like that you can identify who the sandwich goes to in the app, and that they then write that name on the outside of the sub. It told us it would be ready in 15 minutes and we arrived about 5 minutes later. To my amazement the order was ready and I was on my way.Store wasn't that busy, it was clean and the associates were all friendly and helpful.Enjoy!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original Italian
JoAnn Manson
Counters, floors, tables,etc very dirty! Won't return because of total unclean appearance.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Cheese Steak
B D
Place is a scam if you order delivery. Multiple times I have ordered from here asking for double meat. It seems they put on less than normal when I do just for spite. Save your money unless you can go in person.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Ham and Provolone
Carole Pratt
Myself and several coworkers went in for lunch at store #28001. I requested a sub in a tub. The person waiting on me SARAH was terribly rude and obnoxious and thru my salad together leaving much of the food hanging out. When I brought it to her attention she tossed it to the back of the prep area and repeated the same behavior and preparation. I then requested to speak with a Mgr. to my horror he was standing there (David)making sandwiches. I asked if he was witnessing this behavior? He said "you were not happy with how she made the first one, so now she has made you another one. What's the problem? I then asked, who is the General Manager of this store? He said, me. Needless to say my coworkers and I walked out extremely disappointed in this behavior AND this so called Manager partnering with this behavior. IF I were to ever return to another Jersey Mike's it would NOT be this one. They lack CUSTOMER SERVICE and RESPECT for their customers in a MAJOR way.
Service: 1
Recommended dishes: Sandwich
Stacy Jackson
So disappointed. Drove from MV to Germantown to get 4 subs. Drove all the way home and realized we were short a sub. When asked about what we would receive for the inconvenience for driving back and forth we were told "you were offered a refund" that's it. First and last time. Won't happen again. I'll stick with Firehouse.
Service: 1
Cyrus T.
Worst Jersey Mike's around, untrained employees, bunch of kids, only as a last option
Rick Murray
The sandwich was good and it was ready fast. Curious why they didn't have spicy mustard - I thought most locations do?
Capital Sky Eye Media
Some of the best subs in the area. Good, friendly service hereVegetarian options: Some vegetarian options availableParking: Shopping center parking lotKid-friendliness: Mini subs are great for kidsWheelchair accessibility: Easily accessible
This is the absolute worse Jersey mikes I’ve ever been to. Today was the third time they gave me the wrong sandwich through order onlining.I ordered online and it clearly said I ordered a #13. I was given a #3. Completely the wrong sandwich.When I went to pick up my order, the girl asked me my name and I told her and then with disgust in her voice she says “What?!” I mean, she could have at least said I’m sorry, could you repeat that or been more polite.Then when I got home and noticed I had the wrong sandwich - I call the store. Ask for the manager. Some chick named Sara gets on the phone and she’s like “it was human error, it happens hehehe.” Me - it’s not funny, now I don’t have lunch and I’m not driving back twenty minutes for a sub that’s probably going to get spit in.Then she says “let me get you the general manager.” Me - I’m sorry, thought you were the manager. Some dude gets on the phone being a j*** and doesn’t even care and is like I’ll refund the 13. And doesn’t listen to anything I have to say. Worst customer service and the other two sandwiches we got weren’t even good. My son usually finishes a mini and took two bites and was over it. Will not be coming back to this location. The employees need to get some customer service training.
Atmosphere: 1
Food: 1
Service: 1
Slytherin Mama
I think the young man that helped us this time is new and could use a little direction. He stopped in the middle of making our sandwiches to take somebody else's order which confused himself and the woman doing toppings. Then in the middle of wrapping our sandwiches, he stopped to do something else, again confusing himself and leaving me standing there with only half my order. Not a big deal. Just hoping someone can help him focus a bit more before a big deal happens.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Ham and Provolone
Priya Kulkarni
Horrible 42 whole wheat sandwich. Tasteless dry old bread and chicken old and cheese rubbish. Insensitive and careless. As a regular customer I know how it should taste good. Shame on this shop. Never ever coming again.
Alvin
I was refused service!I was the first customer in the store, I gave my order to the only person there. No other communication took place at this point. Shortly after, several customers walked in, and I was at the head of the line. Then, other representatives walked out and assisted them. After the other customers were served, another of the representatives told me I must go to the back of the line and place my order. I raised both of my hands and said that’s fine and walked out.They should place a sign at the front of the door, “Not all Race May Not Enter” because this was the second time this happened to me at this store!
Atmosphere: 1
Service: 1
Recommended dishes: Cheese Steak
Jones
Fair prices and good quality.I really like the simplicity compared to other sandwich
The delivery driver from Doordarshan said he waited 20 minutes for my order. He said they was very unorganized. It took like 40 minutes to get food.
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak
Today for lunch we decided we would have Jersey Mike's subs.We ordered this via the app on the way driving there.Ordered two #13 Italian subs with two bags of Ms. Vickie's BBQ chips. Even though we had two of the same sandwiches, each was unique in the ordering with some toppings added and some toppings removed. No issues with the order whatsoever. I like that you can identify who the sandwich goes to in the app, and that they then write that name on the outside of the sub. It told us it would be ready in 15 minutes and we arrived about 5 minutes later. To my amazement the order was ready and I was on my way.Store wasn't that busy, it was clean and the associates were all friendly and helpful.Enjoy!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Original Italian
Counters, floors, tables,etc very dirty! Won't return because of total unclean appearance.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Cheese Steak
Place is a scam if you order delivery. Multiple times I have ordered from here asking for double meat. It seems they put on less than normal when I do just for spite. Save your money unless you can go in person.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Ham and Provolone
Myself and several coworkers went in for lunch at store #28001. I requested a sub in a tub. The person waiting on me SARAH was terribly rude and obnoxious and thru my salad together leaving much of the food hanging out. When I brought it to her attention she tossed it to the back of the prep area and repeated the same behavior and preparation. I then requested to speak with a Mgr. to my horror he was standing there (David)making sandwiches. I asked if he was witnessing this behavior? He said "you were not happy with how she made the first one, so now she has made you another one. What's the problem? I then asked, who is the General Manager of this store? He said, me. Needless to say my coworkers and I walked out extremely disappointed in this behavior AND this so called Manager partnering with this behavior. IF I were to ever return to another Jersey Mike's it would NOT be this one. They lack CUSTOMER SERVICE and RESPECT for their customers in a MAJOR way.
Service: 1
Recommended dishes: Sandwich
So disappointed. Drove from MV to Germantown to get 4 subs. Drove all the way home and realized we were short a sub. When asked about what we would receive for the inconvenience for driving back and forth we were told "you were offered a refund" that's it. First and last time. Won't happen again. I'll stick with Firehouse.
Service: 1
Worst Jersey Mike's around, untrained employees, bunch of kids, only as a last option
The sandwich was good and it was ready fast. Curious why they didn't have spicy mustard - I thought most locations do?
Some of the best subs in the area. Good, friendly service hereVegetarian options: Some vegetarian options availableParking: Shopping center parking lotKid-friendliness: Mini subs are great for kidsWheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jersey Mike
Restaurantji Recommends
This is the absolute worse Jersey mikes I’ve ever been to. Today was the third time they gave me the wrong sandwich through order onlining.I ordered online and it clearly said I ordered a #13. I was given a #3. Completely the wrong sandwich.When I went to pick up my order, the girl asked me my name and I told her and then with disgust in her voice she says “What?!” I mean, she could have at least said I’m sorry, could you repeat that or been more polite.Then when I got home and noticed I had the wrong sandwich - I call the store. Ask for the manager. Some chick named Sara gets on the phone and she’s like “it was human error, it happens hehehe.” Me - it’s not funny, now I don’t have lunch and I’m not driving back twenty minutes for a sub that’s probably going to get spit in.Then she says “let me get you the general manager.” Me - I’m sorry, thought you were the manager. Some dude gets on the phone being a j*** and doesn’t even care and is like I’ll refund the 13. And doesn’t listen to anything I have to say. Worst customer service and the other two sandwiches we got weren’t even good. My son usually finishes a mini and took two bites and was over it. Will not be coming back to this location. The employees need to get some customer service training.
Atmosphere: 1
Food: 1
Service: 1
I think the young man that helped us this time is new and could use a little direction. He stopped in the middle of making our sandwiches to take somebody else's order which confused himself and the woman doing toppings. Then in the middle of wrapping our sandwiches, he stopped to do something else, again confusing himself and leaving me standing there with only half my order. Not a big deal. Just hoping someone can help him focus a bit more before a big deal happens.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Ham and Provolone
Horrible 42 whole wheat sandwich. Tasteless dry old bread and chicken old and cheese rubbish. Insensitive and careless. As a regular customer I know how it should taste good. Shame on this shop. Never ever coming again.
I was refused service!I was the first customer in the store, I gave my order to the only person there. No other communication took place at this point. Shortly after, several customers walked in, and I was at the head of the line. Then, other representatives walked out and assisted them. After the other customers were served, another of the representatives told me I must go to the back of the line and place my order. I raised both of my hands and said that’s fine and walked out.They should place a sign at the front of the door, “Not all Race May Not Enter” because this was the second time this happened to me at this store!
Atmosphere: 1
Service: 1
Recommended dishes: Cheese Steak
Fair prices and good quality.I really like the simplicity compared to other sandwich
Atmosphere: 3
Food: 4
Service: 4