KFC
19650 Gunners Branch Rd, Germantown
(301) 353-1169
Recent Reviews
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Had an abnormal app glitch where it submitted my order 5 times, instead of putting 5 items in one order,
They we’re super nice and when I told them they made the food and gave it to me straight away, super nice of them
Atmosphere: 5
Food: 3
Service: 5
After spending almost 5 minutes ignored I finally said and was told theyd get to me soon. They continues to wait on every customer that came into the place before finally asking what our order was. When we said, they handed us the same bag we'd be staring at for more than 10 minutes. This location/franchise needs to invest in some customer service courses for its managers and team members before all of us just deactivated Chick-Fil-A forever.
- former customer
Atmosphere: 1
Food: 4
Service: 1
Absolutely terrible. Had us wait in the drive thru for 15 minutes after ordering to “check” something, when they came back we had to order again just for them to say they had to check something again and keep wasting our time. Instead of saying they don’t have chicken they had us waste time. Terrible service. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
The employee there named Brenda has a horrible attitude towards customers rudest cashier food was okay but not worth being greeted by someone with such a horrible attitude if you hate your job so much just quit everyone else was cool
Parking lot needs resurfacing
Atmosphere: 3
Food: 5
Service: 5
They forgot about us!
Went through the drive thru, then sent us over to a parking spot. 6 other cars parked and got their food while I sat there with hungry kids. I went inside to ask about our food and everyone looked shocked and embarrassed. I wonder how long it would have taken them to realize they never made our food if I didn't walk in.
Sorry, you guys lost my regular business. I'll go to the one over near Airpark.
Atmosphere: 1
Food: 4
Service: 1
Decent, about half the time going to the drive-thru They always give me the incorrect item.
Food cold and made incorrectly.
Also prices seem higher than the norm at other franchises in the area.
Atmosphere: 1
Food: 1
Service: 1
I recently ordered food online for my family, and everything was perfectly packed. What truly made my experience stand out was KFC's approach to sauces. Unlike other places that charge, KFC doesn't charge for sauces for your chicken, which is a huge plus when you've got a big order!
The customer service was also fantastic. As I was leaving, a friendly KFC team member, who was just walking in, went out of his way to hold the door for me and even apologized as he did so. This level of thoughtfulness and customer care is truly impressive.
Between the excellent customer service and the fact that they don't nickel and dime you for sauces like Popeyes does, I'm definitely going to choose KFC much more often from now on. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Love that chicken from KFC!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been going here regularly for a few months now and it's easily my favorite place to go, especially before and after work. The staff is extremely kind every time and has started to recognize me, even Alex specifically has gone out of his way to have conversations with me and even gave me a drink to try it on him.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tenders Flavor Meal
Fresh food
Atmosphere: 5
Food: 5
Service: 5
Everything taste like it’s been fried and old oil or grease and the chicken is rotten. This is the second time this has happened. They no longer offer a refund so that is why I am doing a review online
Atmosphere: 2
Food: 1
Service: 2
Drive-thru staff were impressively professional. Good job KFC 🍗
Service: 5
Chicken was raw but rest of the food was good.
Atmosphere: 2
Food: 1
Service: 3
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