Panda Express
19847 Century Blvd, Germantown
(301) 916-0690
Recent Reviews
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Always good. Plenty of selections. They will make fresh if there's little food item on the steam table. For me, I can get 2 meals from a 2-item selection.
Atmosphere: 4
Food: 5
Service: 5
My daughter placed an order at 11:30 pm We came to pick it up and the store had already completely cleared out the food stuff early and claimed that somebody took the order, The orders are kept behind the counter, and the store is empty with at least five employees at the counter. It was a lie. Then they proceeded to tell us, they also could not provide a refund…ridiculous…
Don’t make the hours 12 midnight, if they’re gonna be clearing things out at 11:30 and not want to fulfill orders… horrible service and location! Will be waiting in a prompt resolution for my daughter’s money !
Atmosphere: 1
Food: 3
Service: 1
have come here several times and every single time the workers have been the nicest, most courteous people i’ve interacted with. you always know what you’re getting with the food, but the people are what makes this location stand out for me.
Atmosphere: 5
Food: 5
Service: 5
Worst costumer service
Atmosphere: 1
Food: 4
Service: 1
Purchased family meal with two hot orange chicken one regular orange chicken only had two chicken in my bag when I ate all three egg roles were old and dried out over charged for my juice. They did correct the juice charge The server made us wait in front of her for five minutes before she addressed us and didn’t even speak first. Then we waited another fifteen minutes for hot chicken. The girls who bagged my order and charged me were rude with nasty looks on their faces the one who charged me too much for the juice kept going up on the price and I think it was because she didn’t want me to have it never going back
Atmosphere: 1
Food: 5
Service: 1
I’ve always had a bad experience with Sandra at this location. With every visit she comes across as dismissive and rude. She greets and chats warmly with Spanish-speaking customers, but when it’s my turn she does not smile, does not say hello, and makes no effort to ask if I want sauces or anything else. On my last visit she looked visibly annoyed when I asked to use my gift card, and when I went back to ask for soy sauce she ignored me completely until another employee kindly stepped in. After waiting more than 15 minutes in line, this lack of basic courtesy left a very poor impression
Atmosphere: 3
Food: 3
Service: 1
The staff is unfriendly. When giving the order the staff does not understand the customer choices and is rude. I will never go to this branch again. I never had such a frustrating experience.
Atmosphere: 3
Food: 4
Service: 2
Highlights: incredible price for what you get even when food guaranteed fresh and made small batch daily.
It’s important to keep in mind what Panda Express is competing with. It’s not competing with authentic Chinese sit down gourmet restaurants, it’s competing with takeout food places like Chipotle and typical American Chinese takeout places (think greasy lo mien in those white foldable boxes). A LOT of low reviews are assuming one it’s what it isn’t.
It even says on the wall “American Chinese,” which is known as that classic stereotypical takeout food. So yeah, if the food doesnt taste like Chinese food that mom makes I WONDER WHYYY… the inside is very eat in appropriate compared to a normal takeout joint that has the most sus seating.
Anyways good is good at a pretty good price. Portions are well sized for the price. Yes pricing has prob gone up, but the same can be said for any business that existed during these high inflationary times. By looking at nutritional content, being able to get +600 calories and +30 g of protein for $9 is a STEAL in 2025. A whopper meal at BK is $8 for less protein than that and way more fat lol. However, it IS more expensive than a regular local American Chinese takeout joint. You could get double the portion for about $16, BUT the quality is different.
This is probably the healthiest American Chinese takeout I’ve ever had. It’s not doused in grease and oil and the food tastes fresh, and this explains why it’s marginally more expensive than regular AC takeout. The flavor is weaker but it’s undoubtedly less greasy, salty, and sugared up (three things that add a lot of flavor usually). The website does state that food is made fresh similar to Chipotle. Now while those greasy classic AC places are close to my heart, you know dang well that food could be of any quality lol…
Panda Express operates well with very affordable prices for fresh American Chinese food. The Asian lady working the counter today (Saturday 8/3/25) was very pleasant and super positive vibes. Needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Well I love panda express, I had visited many times this store but Joyce rocks always smile not matter the shift closing or the middle of day please promote her always on the top of her game 🙌🏽🙌🏽🙌🏽
Atmosphere: 5
Food: 5
Service: 5
Great food and great portions for the price. Love the spicy beef, orange chicken, fried rice, steamed veggies, beef broccoli etc. Everything is delicious. Service is quick, food is always fresh and not overcooked. Highly recommend this location and the manager Xenia is very sweet!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great people, good atmosphere, and affordable food with nice serving size! Will definitely be back 🤘
Atmosphere: 5
Food: 5
Service: 5
First visit to this location found the food of good quality. Employees appeared cordial and showed effective listening skills. Bilingual staff on site.
Atmosphere: 5
Food: 5
Service: 5
service is very poor. all staff serve take out orders. dine in customers wait over 10min with no call
Atmosphere: 1
Food: 4
Service: 1
This restaurant consistently deceives me when I order through Uber Eats. They regularly underfill portions and then offer 'compensation' of just $2 for a $6 dish. This happens with every order. I strongly advise against ordering delivery from here, as they will likely shortchange you.
Atmosphere: 3
Food: 3
Service: 1
Smaller portion than other Panda… look at the photo. The $1.5 premium entree comes only 4 pieces of steak. Very disappointing. However, the fried rice is excellent. More moist and flavorful than other stores for some reason.
Atmosphere: 3
Food: 4
Service: 3
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