Pizza Hut
19733 Frederick Rd, Germantown
(301) 972-0300
Recent Reviews
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The customer service was awesome, very nice. Placed an order yesterday, the food was ready to go, tasted good. Friendly staff member greeted me. A great experience, thanks!
Atmosphere: 5
Food: 5
Service: 5
It's a small store we were just passing through, good food.
Atmosphere: 3
Food: 4
Service: 4
Terrible service. The cashier Kodja didn't want to serve me at 10 at night. He said they were going to close and according to the restaurant it closes at 12. When he gave me the pizza, he threw it at me and almost threw it away. I asked for cheese and chili and he told me that everything now has an extra cost, but in a rude, pedantic way. How sad.
I always had great experience with that store, very friendly and foods always right and delicious.
Atmosphere: 5
Food: 5
Service: 5
Poor service.
Bunch of crooks at the front desk who mess up the order.
Place needs to be shut down.
Atmosphere: 1
Food: 1
Service: 1
For a franchise pizza spot this was solid. Food was delicious and great price.
Food: 5
Service: 5
Got my order wrong.
No utensils, no cups, no plates.
Atmosphere: 1
Food: 3
Service: 1
Worst customer service ever, always late in deliveries. I don’t recommend this place. Go to another location. very disappointed.
Atmosphere: 1
Food: 1
Service: 1
They gave me the wrong pizza! I payed for pineapple extra and I asked for half half. It was supposed to be half Canadian bacon and half pepperoni both sides with pineapple that I paid extra for.First the guy gave me two pizzas and a pasta when I ordered only one pizza.I kindly told him I only ordered one.What did my good deed do?Get me the wrong damn pizza!!!!I should have just taken the other pizza too and not said anythingNow I don’t even have the pizza I ordered and paid for.Never coming here againNot to mention the guy was on his person phone the whole time!Get off the phone and pay attention.How did you check the receipt and still give wrong pizza!
They say they are open at 10:00 am drove all the way there no one there waited 45 min be fore they opened at 11:00 am
Restaurantji Recommends
The manager Bruce here at the germantown location was very helpful and nice. He made sure my family’s order was fixed and made to perfection. He handled the situation with perfect customer service.
Atmosphere: 5
Food: 5
Service: 5
Definitely one of the best pizza huts but for the love of god can yall please stop allowing the cinnamon sticks to stick to the box. Parchment paper goes a longggggggg way.
Customer support services got my order wrong
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bone-Out Wings
Very good pizza, it arrived hot 🔥 it even burned my mouth which I loved 😅😂 recommended.
Customer support services got my order
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bone-Out Wings
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