Wendy's
12988 Middlebrook Road, Germantown
(240) 912-4068
Recent Reviews
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Nasty food always never fresh!!!!
Lately they are under new staff and possibly management. They seem to bend their rules to their liking. When you order a biggie bag which is 5 dollars for a small size. but now they ask medium or large, they claim not to do small anymore but that's a lie because when I ordered online for pick up the small is still available. I suspect they do this to charge more. They have the nerve to lie and say biggie bags don't come in small. why call it a 5 dollar biggie bag then?? Im debating on reaching out to corporate. Second of all, they need to be more careful with the diet sodas. I already saw someone else complaining about this in their review. my child is type 1 and she asked for diet Dr Pepper and it wasn't so this caused her blood sugar to immediately spike in the 300s. I majority have an issue with the hispanic ladies at this location they are very unprofessional, condescending, and mock with facial expressions.
Atmosphere: 2
Food: 3
Service: 1
The chicken sandwiches are always dry and overcooked burned, they pre cook them and put them in the oven or something. Because when you get them there, dry and nasty not fried or grilled to order, they've been sitting there for hours!!!
Atmosphere: 4
Food: 1
Service: 4
Ordered a large DIET root beer, was handed a regular root beer. I am type 1 diabetic and didnt realize this until my blood sugar monitor started going off
Went there at breakfast to get two muffin sandwiches for $3. They didn't have muffins so I asked for the same deal but with biscuit. No deal.
Awesome
5 stars for 5 reasons
1. Good service quick
2. Fresh food came out fresh
3. Cheap food
4. Clean place
5. Good about of food for what you get
Atmosphere: 5
Food: 5
Service: 5
This location needs to be put on pause for a health and safety inspection. I order food yesterday, and I realized the workers are not wearing gloves no hairnets. All of the workers are sweating profusely, which I know was getting on the food, the amount of attitude and disrespect these employees had last night is completely unacceptable as something needs to be done about it. It’s not OK for this location Food when the manager doesn’t even care about health or safety or food safety if this location is still open by next Tuesday, I will be making sure the health and county is there some more people won’t be getting sick Lawsuit coming your way very soon
Atmosphere: 1
Food: 1
Service: 1
Bun was stale. Fries were not good. Food was trash
Atmosphere: 3
Food: 1
Service: 3
Went thru the drive thru and this lady Debra told me to pull up to the other door for my food but I didn’t move because I wanted to remind her of the sauces I asked for (which they indeed forgot to add to the bag) she came back to the window rolled her eyes and had an attitude. I immediately asked what’s the problem why do you have an attitude? She said her timer. I don’t care about a timer you are in the customer service industry this type of behavior is unacceptable and to find out she is a MANAGER!! No way this type of person should be running anything!! Her own employees had better customer service than she did. The other lady handled it so well. Debra your MANAGER was very very rude, disrespectful and lacked common sense! You don’t roll your eyes at a customer. I did nothing wrong and did not deserve to be treated that way!! Someone needs to call me and make this right!
Restaurantji Recommends
Just stop by for lunch
Atmosphere: 5
Food: 5
Service: 4
Good place for a quick bite..
Atmosphere: 5
Food: 5
Service: 5
It is Wendy’s, it is just what it is supposed to be. Good burgers and fast service. If I could bring myself to give five stars to a fast food drive thru they would have it. But in the end it is a fast food drive thru, still they nailed it.
Atmosphere: 4
Food: 4
Service: 4
As expected. Good burger
Their salads are very good and a good size portion for the price.
Atmosphere: 4
Food: 5
Service: 4
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