Chipotle Mexican Grill

I ordered through my app while there and waited for my food to be done. The app said it would be ready by 5:40 pm. At 6:00, still nothing. I go to the counter to check the status and they had very limited staff so the wait to ask was 10 minutes. They told me they did not see my order even though I showed them on my phone and showed them the payment that came out of my account. They said if I wanted the food, I would have to pay again. The utensil area was a mess and the bathroom was horrendous, I will stick with the one on Mountain Road.

Atmosphere: 1

Food: 1

Service: 1

Half a scoop of carne asada is not worth $7

Atmosphere: 1

Food: 1

Service: 1

My boyfriend went in asking if they had guac still they said yes once he got to the end and he asked for guac they then wanna tell him “oh that guac is for a big online order we have” so you mean to tell me you couldn’t say that from the start? Why say yes there was guac if there actually wasn’t… when he got home as soon as I opened my bowl it was disgusting. The rice looked like it was leftover rice all mushy and there was literally a huge piece of lettuce with the core on it…. Didn’t even finish my bowl. Waste of money.

Atmosphere: 1

Food: 1

Service: 1

Would appear from the reviews management is fully aware, but does not care to properly staff this location, which is representative of the stores in the district and region.

Atmosphere: 1

Food: 3

Service: 1

The portions here are extremely low for the meat for the price of the steak bowl$11.55, once I said something the employee stated that all tou get is a 4 oz portion of meat. So basically im paying almost $7 just for rice cheese and sour creme. Chipotle is getting terrible with the food portions

Food was amazing

Atmosphere: 4

Food: 5

Service: 4

This is just my honest review they are very rude and disrespectful the food is too expensive and the portion size is way too small its a waste of time and money going here there are way better food options in and around this area I will never go back to this Chipotle its $11:03 for a bowl where i live and i have never had an issue with the food or portion size

Atmosphere: 1

Food: 1

Service: 1

The Slowest location I've ever been to

Atmosphere: 3

Food: 5

Service: 2

I do not write reviews I really don’t, but as somebody that frequents chipotle and always orders online. This location has a problem. I order the same thing at every chipotle so I know it is just this location. Every single time I pick my burrito up It’s literally nothing but rice and like the bare minimum of every other ingredient. I even put light rice the last two times and it was still all rice. And the craziest thing about it is there is another review on here complaining about the same thing. Why do y’all think that people want a burrito full of rice? This isn’t a bowl. A couple of times ago I got the rice and the beans on the side, but then the burrito was like super wet so it’s like you need the rice to soak up the sauce and stuff but I said all that to say order inside because if you don’t, your burrito will be all rice. So annoying! I learned my lesson this time tho, after about 10 times of eating rice wrapped in a tortilla I won’t come back to this location lol

They charged me $1 for this much of chimichurri 😒.

Atmosphere: 5

Food: 4

Service: 5

This day was not on point . Customer service was poor , food was not as good as usual

Atmosphere: 3

Food: 2

Service: 1

I promise you I see why the review is low . I am so disappointed you never know who people are thats why everyone should be treated the same . So I got a bowl . I assume the server was new . The store was not crowded but it was a good amount of customers. I am not going to say because I dont want to say race had anything to do with it but I was offended. The young lady was at the beginning of the line the lady in front of me she was so generous with her tacos meat was spilling out of her tacos literally. I assume the other worker either was a supervisor or maybe just been working thier longer was very upset . Instead of assisting her the new server thought it was funny . Everyone watching I am next in line tired just got off work didnt find anything funny at all. Instead her using tongs to remove some of the meat she took her hands even thou yes she had on gloves its just the way she did it . She only remove meat from one of the three tacos. Even thou they were speaking Spanish I understood exactly what was being said. It was unacceptable and unprofessional. Next I tell her I want a bowl half steak and half chicken I had to ask can you please add more . I promise you it was literally barely any meat . Than I move on too the toppings a young man i assume he was new he didn't know what was spicy he was confused about the toppings. Tonight was a bad night . All to get home the bowl was cold the proteins were I literally live across the street the morris hill area maybe about 5 minutes. I will be calling first thing in the morning. Customer service was poor . Chipotle prices are expensive I was highly disappointed.

Atmosphere: 2

Food: 2

Service: 3

Ordered a burrito yesterday and didn’t get a chance to eat it until today. The burrito was 90% rice and had maybe 2 or 3 pieces of chicken in it. Thankfully the flavor was okay so I could eat it. But would never order pick up from here again. Definitely go in and watch them make your food. Very upset as we paid $35 for two burritos.

find this in my guacamole 🤢 I couldn’t eat again

Portions too small