When I visited Cold Stone located in Glen Burnie to try the new vegan chocolate ice cream, I was really disappointed. The cone wasn’t fresh at all—it tasted stale, and the portion size was way off. The ice cream was sloppily served, not at all neat like I’ve experienced at other Cold Stone locations. To top it off, the customer service was terrible. There was only one male Indian worker, and he was rude and unhelpful. My son ordered a cookies and cream shake, but the worker only put two cookies in it—barely any at all. It felt like they were being stingy with the portions, and the whole experience was frustrating. I won’t be returning to this location again. I do not recommend visiting this Cold Stone location.
Atmosphere: 1
Food: 1
Service: 1
Shon Hampton
Anybody can make ice cream but these 2 guys ain’t even mix my toppings in the ice cream just smushed it together then had a attitude when ask for more Carmel
Tina O'Reilly
I put in an online order for when I should be arriving. We arrived 2 minutes later than that and the employee hadn't even started making my order for 4 Like Its. There was also another customer sitting at a table waiting to have his order taken. The employee said hi to me, I told him I had a mobile order, and he asked for the name. Then, he disappeared to the back for a minute or 2 and then asked the guy at the table for his order. I would have been fine with this had he asked, since I ordered 4 and he only wanted 1, but the other customer asked if he should be making my order. The employee said, "No, she has a mobile order." and continued to do the other customer's order. I left with my order no less than 10 minutes after the order time I had on my mobile order. I had also been hoping to sit outside with my dog and kids because I had noticed the table and chairs out recently, but there were no chairs to be seen today, there was one table in the bushes, and one by the door. I thought the point of doing a mobile order was to give ample time to complete the order at the time wanted so the store could be prepared. Also, the mixing of toppings into the ice creams were not well done. We were disappointed in so many ways.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Create Your Own Ice Cream, Peanut Butter Cup Perfection
Mark Quinichett
I recently visited Cold Stone Creamery in Glen Burnie, and it was an absolute delight! From the moment I stepped in, I felt welcomed by the friendly staff. The store was impeccably clean, which is always a plus.
The quality is top-notch. They create custom ice cream masterpieces right in front of you on their frozen granite stone. It’s like watching an edible work of art come to life! Whether you choose candy, cakes, fruits, or nuts as mix-ins, you’re in for a treat.
The waffle cones deserve a special mention. They’re ginormous and packed with creamy goodness. Seriously, my medium cone felt like it could feed a small village! And the decadent Founder’s Day Cone? Pure indulgence.
But it’s not just the ice cream that shines; it’s the staff too. The young lady with braces and the one with short brown hair are multitasking wizards. They serve customers with smiles that are downright contagious. Kudos to them!
So, if you’re in Glen Burnie and craving some heavenly ice cream, Cold Stone Creamery is the place to be. Treat yourself—you won’t regret it! ?
Wheelchair accessibility: Ground level location with no stairs.
Atmosphere: 5
Food: 5
Service: 5
Krista Ragsdale
Not sure who runs this place but their "so called deluvery" was DoorDash and I had to wait for other deliveries. When I called the store (??) I talked to a man who stated nobody could help me there and I needed to talk to someone else. He was rude
Service: 1
Love Hudson
I was going to attempt to give this place at least three stars, however, after further investigation into previous reviews, the one complaint that I have is the same as several of the previous complaints, which tells me that this establishment does not care about the opinion of their customers. It smells like death in here! I am filling a complaint with the health department tomorrow. It's insane that people complain, stay away for months then reattempt only to receive the same result.
Atmosphere: 1
Food: 3
Service: 2
Malaika Angel Tyler
After giving Cold Stone another chance, my experience unfortunately mirrored previous encounters. Upon entering, the same unpleasant odor lingered, reminiscent of mold or neglected cleaning. Despite this off-putting start, we proceeded with our purchase.
On a positive note, the gentleman serving us was courteous, which somewhat alleviated the initial discomfort. However, it was disheartening to observe another employee engrossed in a phone call rather than attending to duties. The gentleman served and rang us u
I typically refrain from negative reviews, this persistent issue warrants attention. The foul odor, apparent over several years, raises concerns about hygiene standards and staff well-being.
In addition to this feedback, I plan to escalate the matter to corporate and the AAC Food Inspectors. Ensuring our community is served with care and concern is paramount, and employees shouldn't endure such conditions throughout their workday.
Atmosphere: 1
Food: 1
Service: 2
Laura F
Not a lot of seating inside. But portions, flavors, and quality is consistent. Service is always excellent.
Atmosphere: 5
Food: 5
Service: 5
Dior Kennedy
I got the love that watermelon sorbet and almost threw up because of dirt in it
The employees don’t wear gloves! Bad services, the managers have to trained more the staff!
Service: 1
Melissa Taylor
This place is disgusting!!! The smell alone killed mine and my friends appetites. It looks and smells like they never clean. I see others have had the same issue over the past couple years. You would think if not the management corporate would do something to solve the problem. I will never go there again. barf!
Tashea Sharps
Disgusting and
Atmosphere: 1
Food: 1
Service: 1
Alexander Scott
The ice cream is always good. Unfortunately the prices are insane and the service is meh.
When I visited Cold Stone located in Glen Burnie to try the new vegan chocolate ice cream, I was really disappointed. The cone wasn’t fresh at all—it tasted stale, and the portion size was way off. The ice cream was sloppily served, not at all neat like I’ve experienced at other Cold Stone locations. To top it off, the customer service was terrible. There was only one male Indian worker, and he was rude and unhelpful. My son ordered a cookies and cream shake, but the worker only put two cookies in it—barely any at all. It felt like they were being stingy with the portions, and the whole experience was frustrating. I won’t be returning to this location again. I do not recommend visiting this Cold Stone location.
Atmosphere: 1
Food: 1
Service: 1
Anybody can make ice cream but these 2 guys ain’t even mix my toppings in the ice cream just smushed it together then had a attitude when ask for more Carmel
I put in an online order for when I should be arriving. We arrived 2 minutes later than that and the employee hadn't even started making my order for 4 Like Its. There was also another customer sitting at a table waiting to have his order taken. The employee said hi to me, I told him I had a mobile order, and he asked for the name. Then, he disappeared to the back for a minute or 2 and then asked the guy at the table for his order. I would have been fine with this had he asked, since I ordered 4 and he only wanted 1, but the other customer asked if he should be making my order. The employee said, "No, she has a mobile order." and continued to do the other customer's order. I left with my order no less than 10 minutes after the order time I had on my mobile order. I had also been hoping to sit outside with my dog and kids because I had noticed the table and chairs out recently, but there were no chairs to be seen today, there was one table in the bushes, and one by the door. I thought the point of doing a mobile order was to give ample time to complete the order at the time wanted so the store could be prepared. Also, the mixing of toppings into the ice creams were not well done. We were disappointed in so many ways.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Create Your Own Ice Cream, Peanut Butter Cup Perfection
I recently visited Cold Stone Creamery in Glen Burnie, and it was an absolute delight! From the moment I stepped in, I felt welcomed by the friendly staff. The store was impeccably clean, which is always a plus.
The quality is top-notch. They create custom ice cream masterpieces right in front of you on their frozen granite stone. It’s like watching an edible work of art come to life! Whether you choose candy, cakes, fruits, or nuts as mix-ins, you’re in for a treat.
The waffle cones deserve a special mention. They’re ginormous and packed with creamy goodness. Seriously, my medium cone felt like it could feed a small village! And the decadent Founder’s Day Cone? Pure indulgence.
But it’s not just the ice cream that shines; it’s the staff too. The young lady with braces and the one with short brown hair are multitasking wizards. They serve customers with smiles that are downright contagious. Kudos to them!
So, if you’re in Glen Burnie and craving some heavenly ice cream, Cold Stone Creamery is the place to be. Treat yourself—you won’t regret it! ?
Wheelchair accessibility: Ground level location with no stairs.
Atmosphere: 5
Food: 5
Service: 5
Not sure who runs this place but their "so called deluvery" was DoorDash and I had to wait for other deliveries. When I called the store (??) I talked to a man who stated nobody could help me there and I needed to talk to someone else. He was rude
Service: 1
I was going to attempt to give this place at least three stars, however, after further investigation into previous reviews, the one complaint that I have is the same as several of the previous complaints, which tells me that this establishment does not care about the opinion of their customers. It smells like death in here! I am filling a complaint with the health department tomorrow. It's insane that people complain, stay away for months then reattempt only to receive the same result.
Atmosphere: 1
Food: 3
Service: 2
After giving Cold Stone another chance, my experience unfortunately mirrored previous encounters. Upon entering, the same unpleasant odor lingered, reminiscent of mold or neglected cleaning. Despite this off-putting start, we proceeded with our purchase.
On a positive note, the gentleman serving us was courteous, which somewhat alleviated the initial discomfort. However, it was disheartening to observe another employee engrossed in a phone call rather than attending to duties. The gentleman served and rang us u
I typically refrain from negative reviews, this persistent issue warrants attention. The foul odor, apparent over several years, raises concerns about hygiene standards and staff well-being.
In addition to this feedback, I plan to escalate the matter to corporate and the AAC Food Inspectors. Ensuring our community is served with care and concern is paramount, and employees shouldn't endure such conditions throughout their workday.
Atmosphere: 1
Food: 1
Service: 2
Not a lot of seating inside. But portions, flavors, and quality is consistent. Service is always excellent.
Atmosphere: 5
Food: 5
Service: 5
I got the love that watermelon sorbet and almost threw up because of dirt in it
Good ice cream
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good ice cream
Atmosphere: 5
Food: 5
Service: 5
The employees don’t wear gloves! Bad services, the managers have to trained more the staff!
Service: 1
This place is disgusting!!! The smell alone killed mine and my friends appetites. It looks and smells like they never clean. I see others have had the same issue over the past couple years. You would think if not the management corporate would do something to solve the problem. I will never go there again. barf!
Disgusting and
Atmosphere: 1
Food: 1
Service: 1
The ice cream is always good. Unfortunately the prices are insane and the service is meh.
Atmosphere: 2
Food: 4
Service: 2
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