Stacey's Cakes And Creations

The gourmet cupcakes were awesome!

Atmosphere: 5

Food: 5

Service: 5

I was initially thrilled to do business with Stacey Cakes, as she came highly recommended. My first conversation with her went well, and I explained to her that I needed the order for my daughter's sweet 16. I had thoroughly researched her website and social media beforehand.

We had arranged to pick up the order on the morning of the event. When my cousin and I arrived on time, we found Stacey still in the process of preparing the order. As we waited, I noticed ants crawling around the box of cupcakes. At first, I thought I was mistaken, but upon closer inspection, I found another one. I immediately brought this to my cousin's attention and then alerted Stacey. Instead of addressing the issue professionally, she began yelling and using offensive language. Although she apologized and offered to remake the order.

I accepted but then as soon as I left her establishment I sent her a text to declined as I was too disgusted and frustrated to accept anything from her store. In my text I expressed my concern about the health and sanitation issue and requested a full refund. However, she only acknowledged my message late that evening, stating that she was already remaking the order and would discard the original. I responded professionally, reiterating my request for a refund to be issued to my card. She confirmed that the refund had been processed and that I would receive an email confirmation.

Subsequently, I waited for five days while the transaction was pending, only to find out yesterday that she had retracted the charge. I immediately sent her another text urging her to rectify the issue as soon as possible, but I have neither heard back from her nor seen any sign of the refund being reissued.

I find this level of unprofessionalism completely unacceptable, especially in the food business where there are potential health risks. Stacey should have taken accountability for the situation. Not only was I out of the money for the original order, but I also had to spend more money to purchase a cake at the last minute.

In light of my experience, I strongly advise against doing business with her. This whole situation has been utterly disgusting and unacceptable.

I thoroughly enjoyed my birthday cake and definitely will be ordering more in the future!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wedding Cake, Superhero Cupcakes, Specialty Cupcakes, Birthday Cake, Baby Shower, Custom Cupcakes

Everytime I come here they're closed. Literally EVERYTIME. I'm here again right now and it says "open" but it's of course, closed. Very unprofessional

We had our wedding cupcake tower an couples cake done by Stacey it was absolutely gorgeous an the taste was amazing everyone loved them I can't say enough good things. I highly recommend to anyone.

Stacey's Cakes are amazing! Not only are her cakes beautiful but they taste great too! She was able to squeeze my last minute order in and made the cake exactly the way i pictured it. She really listens to what you want. The cake was a hit at the party and was super delicious too! My mother even loved the cake and she usually doesn't like red velvet. The cake was super moist and perfectly tasty. There wasn't too much icing and the flavor and texture was spot on! I will be ordering all my cakes from here from now on and i can't wait to try some of her custom flavors!

I called to see if I could have a birthday cake made and the lady was very rude and just said no I can't make it by that date and hung the phone up,rude

? shortcake with whipped icing was amazing Cupcakes were adorable and yummy

I called to see if I could have a birthday cake made and the lady was very rude and just said no I can't make it by that date and hung the phone up,rude

This is what I asked for and it’s exactly what I got ! Let’s not mention she got it done within a day because I am that last minute mom ! I would recommend her a million times over ! I am back again this year ordering and I can’t wait !!!!! Thank you Stacey !!!

Stacey took my orders last minute & did a phenomenal job cake was so tasty & the details we’re very clean and professionally artistic! Thank you!

Stacey took my orders last minute & did a phenomenal job cake was so tasty & the details we’re very clean and professionally artistic! Thank you!

Let me tell you Stacey’s creation (customize 50th bday cake) was emulate in design ...a work of art! The cake was extremely moist with the most delicious, delectable, mouthwatering strawberry ? filling! I can’t rave enough about how impress & delicious it was! I would say we got cross wired w/pick up time a bit which could have been due to high demand but overall I was quite pleased. Thank you once again! I truly appreciated it.

Loved the cake it was beautiful. It even came early. Great service

I have been completely satisfied with every cake we have ordered from her. Just wish we knew she did cake pops and other treats.