Unprofessional and terrible customer service! I ordered a small catering order a week in advance that was accepted and confirmed online. The pickup time was 8:00 am, which I received notification via text on the scheduled day of pickup that the order would be ready, and at that time my card was charged for full payment. Upon arriving at the store just after 8am, it was closed with no staff onsite. At 8:33am, a single staff person showed up and unapologetically noted that the order was not ready, and in fact was scheduled for 9:00am (which was a total lie). After much back and forth, and refusal from the store staff to provide a refund for the discrepancy, I did receive the order. However, instead of acknowledging the fact that they opened the store late and did not fully honor the order and date/time for pickup that I had arranged, the staff person was argumentative, unprofessional, and unapologetic. With many other sandwich vendors in the immediate area, take your business elsewhere. I will never go back to this location, because you don't deserve my money if you don't respect me as a customer.
Service: 1
Wade Humphrey
Change store hours. Said open until 9:30. Hours posted on google maps and on physical door. I show up at 9:05 open door and they say they are closed. Two employees just standing there doing nothing lol
Service: 1
Shelley Fields
Haven’t been to a Subway in about 3years. My sandwich was good but the churro was cold hard and chewy. I know it’s only $2 but still definitely not worth it.
Atmosphere: 5
Food: 3
Service: 1
Mitch Miller
When I was there the lady was working by herself but was fast service ??
Atmosphere: 4
Food: 5
Service: 5
Dale Rodevick
You need fresh brewed ice tea, unsweetened, like you used too. I'm diabetic and need artificial sweetener also. You are poo pooing on 40% of your customers by not supplying what we need. I very rarely get anything there anymore because of it.
Atmosphere: 4
Food: 4
Service: 4
Angel Salisbury
Don't ever go in here. They rude and lack customer service. I'll rather drive the extra mile to another subway instead of going to this
Atmosphere: 1
Food: 1
Service: 1
Brian Scherr
Seemed to be like any other subway. Was a little last minute before closing but was still fully functional for all
Atmosphere: 4
Food: 4
Service: 4
Mommy-Daughter Art
Used my app to get the BOGO offer for footlong at 11:30 am for a 4:30 pickup. Got there at 4:30 just to find out they had just canceled my order because they claimed they don't offer the coupon. They make up their own rules, making the Subway brand look terrible. I complained online just to have the owner reply stating they only offer the coupon on the app, which is what I had done, so he clearly didn't read my complaint or doesn't care. I will not be returning!
If I could put 0 stars I would , This location makes up its Own rules and tries to take advantage of customers and actually said they would rather loose customers instead of taking coupons . I went to this location last week with my 3 for $17 coupon that came in the mail and was told that it could not be used on steak subs I argued that why? Because clearly there is a picture of a steak sub on the coupon its self and left went down the road to the other subway in Pasadena and was told the same thing . Well this morning I decided to use my coupon and order online for 3 steak subs with egg. Well to my surprise the coupon worked went to the same location picked up my subs and questions the manager as to why I was told last week my coupon could not be accepted but yet if I order online it is accepted . The response was well your smart then to order online , most of our customers don’t know how to order online and we don’t accept there coupons . I said so you take advantage of your customers then bc they can’t or don’t know how to order online . She smiled and shook her head yes and said it’s up to the owner’s discretion we don’t want to take the coupons . I said you can’t make up your own rules like that . She then smiled again and said yes the owner can. We would only loose customers but our customers come back , So if you have a subway coupon you want to use , use it online and order all the steak subs you need with it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Egg
Hannah Seaton
This place sux, they have no hot pepper relish and can't even make the sandwich right when you're standing in front of
Atmosphere: 1
Food: 1
Service: 1
Jeannette Woods
Employees were friendly, helpful, and quick. I was in and out and the subs were great.
Atmosphere: 5
Food: 5
Service: 5
Navin Patel
Bought 5 footlongs and the bread just didn't seem fresh. It was chewy.
Atmosphere: 4
Food: 1
Service: 4
Kevin M
Cherry picks what coupons to honor; they didn't accept the bogo footlong coupon. Avoid this location if thats the coupon you're using.Portions are okay but not great. Prices have been steadily increasing and you can get better food for the price you pay. If you do eat in the restaurant during the winter, it's as cold as any other subway, which for some reason has to be freezer temperatures for all locations.
Unprofessional and terrible customer service! I ordered a small catering order a week in advance that was accepted and confirmed online. The pickup time was 8:00 am, which I received notification via text on the scheduled day of pickup that the order would be ready, and at that time my card was charged for full payment. Upon arriving at the store just after 8am, it was closed with no staff onsite. At 8:33am, a single staff person showed up and unapologetically noted that the order was not ready, and in fact was scheduled for 9:00am (which was a total lie). After much back and forth, and refusal from the store staff to provide a refund for the discrepancy, I did receive the order. However, instead of acknowledging the fact that they opened the store late and did not fully honor the order and date/time for pickup that I had arranged, the staff person was argumentative, unprofessional, and unapologetic. With many other sandwich vendors in the immediate area, take your business elsewhere. I will never go back to this location, because you don't deserve my money if you don't respect me as a customer.
Service: 1
Change store hours. Said open until 9:30. Hours posted on google maps and on physical door. I show up at 9:05 open door and they say they are closed. Two employees just standing there doing nothing lol
Service: 1
Haven’t been to a Subway in about 3years. My sandwich was good but the churro was cold hard and chewy. I know it’s only $2 but still definitely not worth it.
Atmosphere: 5
Food: 3
Service: 1
When I was there the lady was working by herself but was fast service ??
Atmosphere: 4
Food: 5
Service: 5
You need fresh brewed ice tea, unsweetened, like you used too. I'm diabetic and need artificial sweetener also. You are poo pooing on 40% of your customers by not supplying what we need. I very rarely get anything there anymore because of it.
Atmosphere: 4
Food: 4
Service: 4
Don't ever go in here. They rude and lack customer service. I'll rather drive the extra mile to another subway instead of going to this
Atmosphere: 1
Food: 1
Service: 1
Seemed to be like any other subway. Was a little last minute before closing but was still fully functional for all
Atmosphere: 4
Food: 4
Service: 4
Used my app to get the BOGO offer for footlong at 11:30 am for a 4:30 pickup. Got there at 4:30 just to find out they had just canceled my order because they claimed they don't offer the coupon. They make up their own rules, making the Subway brand look terrible. I complained online just to have the owner reply stating they only offer the coupon on the app, which is what I had done, so he clearly didn't read my complaint or doesn't care. I will not be returning!
Atmosphere: 2
Food: 3
Service: 1
Very friendly staff. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki
Nice chain sandwich shop. Convenient parking. Quick friendly service.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
If I could put 0 stars I would , This location makes up its Own rules and tries to take advantage of customers and actually said they would rather loose customers instead of taking coupons . I went to this location last week with my 3 for $17 coupon that came in the mail and was told that it could not be used on steak subs I argued that why? Because clearly there is a picture of a steak sub on the coupon its self and left went down the road to the other subway in Pasadena and was told the same thing . Well this morning I decided to use my coupon and order online for 3 steak subs with egg. Well to my surprise the coupon worked went to the same location picked up my subs and questions the manager as to why I was told last week my coupon could not be accepted but yet if I order online it is accepted . The response was well your smart then to order online , most of our customers don’t know how to order online and we don’t accept there coupons . I said so you take advantage of your customers then bc they can’t or don’t know how to order online . She smiled and shook her head yes and said it’s up to the owner’s discretion we don’t want to take the coupons . I said you can’t make up your own rules like that . She then smiled again and said yes the owner can. We would only loose customers but our customers come back , So if you have a subway coupon you want to use , use it online and order all the steak subs you need with it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Egg
This place sux, they have no hot pepper relish and can't even make the sandwich right when you're standing in front of
Atmosphere: 1
Food: 1
Service: 1
Employees were friendly, helpful, and quick. I was in and out and the subs were great.
Atmosphere: 5
Food: 5
Service: 5
Bought 5 footlongs and the bread just didn't seem fresh. It was chewy.
Atmosphere: 4
Food: 1
Service: 4
Cherry picks what coupons to honor; they didn't accept the bogo footlong coupon. Avoid this location if thats the coupon you're using.Portions are okay but not great. Prices have been steadily increasing and you can get better food for the price you pay. If you do eat in the restaurant during the winter, it's as cold as any other subway, which for some reason has to be freezer temperatures for all locations.
Loading...