Subway

7428 Ritchie Hwy, Glen Burnie
(410) 760-7827

Recent Reviews

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Dena Moran

Bread was very stale and portions are soo little it was like eating a lettuce sandwich. Now it's 5 cents to put your sub in a paper bag lol. Not the best location for customer service.

Atmosphere: 3

Food: 1

Service: 1

Andy Prigmore

The atmosphere is the only thing that it has going for it. The service was so bad. I was trying to order my sandwich. And the guy kept asking me what and I was very confused as I was not even 2 feet in front of him. He he could not understand me, and it was a very big bother. Normally I don't care for multicultural anything. But the fact that he couldn't understand what I said and messed up my sandwich and then when I asked him to please fix it or remake this sandwich. He instead grabs a spoon and then proceeds to scrape the stuff off. And just add extra of whatever I had mind you when I got home. One bite I tasted everything on it. It was very cold, even though I had it toasted. We had to wait at least 6 minutes to check out. And even then, it took 3 people to get my gift card to scan and they did not abide by there. Buy one, get 1 free. They charged me full price. And my girlfriend got a steak and cheese, and they charged her for the big Philly, so we never got the discount. I have never been so mad and upset of service in my entire life. Up until today when I say one sandwich ruined my entire day for once. This is a fact!!!!

Atmosphere: 4

Food: 1

Service: 1

Lemonade Pink

He was very unprofessional. I had to wait 20 minutes for only 2 sandwiches.

Atmosphere: 1

Food: 1

Service: 1

Jerrald Rider

One of the better ones

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Black Forest Ham Egg \u0026 Cheese Wrap

Laterica Quinn

Unprofessional and terrible customer service! I ordered a small catering order a week in advance that was accepted and confirmed online. The pickup time was 8:00 am, which I received notification via text on the scheduled day of pickup that the order would be ready, and at that time my card was charged for full payment. Upon arriving at the store just after 8am, it was closed with no staff onsite. At 8:33am, a single staff person showed up and unapologetically noted that the order was not ready, and in fact was scheduled for 9:00am (which was a total lie). After much back and forth, and refusal from the store staff to provide a refund for the discrepancy, I did receive the order. However, instead of acknowledging the fact that they opened the store late and did not fully honor the order and date/time for pickup that I had arranged, the staff person was argumentative, unprofessional, and unapologetic. With many other sandwich vendors in the immediate area, take your business elsewhere. I will never go back to this location, because you don't deserve my money if you don't respect me as a customer.

Service: 1

latericaq

Unprofessional and terrible customer service! I ordered a small catering order a week in advance that was accepted and confirmed online. The pickup time was 8:00 am, which I received notification via text on the scheduled day of pickup that the order would be ready, and at that time my card was charged for full payment. Upon arriving at the store just after 8am, it was closed with no staff onsite. Just to confirm, the sign on the door indicated they open at 8am. At 8:33am, a single staff person showed up and unapologetically noted that the order was not ready, and in fact was scheduled for 9:00am (which was a total lie). After much back and forth, and refusal from the store staff to provide a refund for the discrepancy, I did receive the order. However, instead of acknowledging the fact that they opened the store late and did not fully honor the order and date/time for pickup that I had arranged, the staff person was argumentative, unprofessional, and unapologetic. With many other sandwich vendors in the immediate area, take your business elsewhere. I will never go back to this location, because you don't deserve my money if you don't respect me as a customer.

Wade Humphrey

Change store hours. Said open until 9:30. Hours posted on google maps and on physical door. I show up at 9:05 open door and they say they are closed. Two employees just standing there doing nothing lol

Service: 1

Shelley Fields

Haven’t been to a Subway in about 3years. My sandwich was good but the churro was cold hard and chewy. I know it’s only $2 but still definitely not worth it.

Atmosphere: 5

Food: 3

Service: 1

Mitch Miller

When I was there the lady was working by herself but was fast service ??

Atmosphere: 4

Food: 5

Service: 5

Dale Rodevick

You need fresh brewed ice tea, unsweetened, like you used too. I'm diabetic and need artificial sweetener also. You are poo pooing on 40% of your customers by not supplying what we need. I very rarely get anything there anymore because of it.

Atmosphere: 4

Food: 4

Service: 4

Angel Salisbury

Don't ever go in here. They rude and lack customer service. I'll rather drive the extra mile to another subway instead of going to this

Atmosphere: 1

Food: 1

Service: 1

Brian Scherr

Seemed to be like any other subway. Was a little last minute before closing but was still fully functional for all

Atmosphere: 4

Food: 4

Service: 4

Mommy-Daughter Art

Used my app to get the BOGO offer for footlong at 11:30 am for a 4:30 pickup. Got there at 4:30 just to find out they had just canceled my order because they claimed they don't offer the coupon. They make up their own rules, making the Subway brand look terrible. I complained online just to have the owner reply stating they only offer the coupon on the app, which is what I had done, so he clearly didn't read my complaint or doesn't care. I will not be returning!

Atmosphere: 2

Food: 3

Service: 1

Bernice Feagins

Very friendly staff. Delicious food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Onion Chicken Teriyaki

James Hong

Nice chain sandwich shop. Convenient parking. Quick friendly service.

Atmosphere: 4

Food: 5

Service: 5

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