Update Since my last review this location has been under what I assume is either new leadership or new policies, and has completely turned the corner. I cannot say enough good things about this place. I'm there almost every other morning and the staff is super friendly and professional. The inside is consistently kept clean. The food has been great! The coffee has been exactly what I ordered every single time and it tastes great. It's the perfect "pick me up" with deep flavor. This location has quickly become one of my favorite places to go in the morning.
Atmosphere: 5
Food: 5
Service: 5
John Lynch
My coffee was good but my boston cream donuts were dry cake.
Food: 3
Service: 4
Brittany
Come here everyday however my card has been recently charged extra called the bank and it’s over. 100 dollars of transaction threw out the day hope to get it fixed. Drinks are hit or miss depending on who is working when they are wrong it normally taste as dirt or old coffee. The employees are great very friendly
Atmosphere: 4
Food: 3
Service: 3
Amanda Boyd
I went to dunkin' to get coffee and donuts for my coworkers this morning. I arrived at 445 and they weren't open yet so I parked in the drive through lane so I could be the first customer when they opened. The owner came banging on my driver side door at 550 telling me I wasn't allowed to sit there he told me he had been yelling at me but I had my windows closed (he seemed very annoyed by that but it is 29 degrees and we are expecting snow), he told me I needed to move my car and park out in the parking lot because they weren't opened yet. I did what he asked. I would've left but my coworkers were waiting to have their donuts and coffee and I didn't want to let anyone down. At 500 I pulled in to the drive-through and ordered donuts and coffee, I asked for a sandwich, and he said they weren't ready yet. He was very rude and very short with me. So I just went with donuts and coffee. They almost didn't give me my donut for my boss! Good thing I checked!!! Finally driving away at 515.
Atmosphere: 1
Service: 1
Shawn Trivett
I'm going to have to give this location 3 stars for two reasons. The 1st reason is that they make their coffee way too sweet and I know this may not be a huge deal, but their coffee needs more balance. I love a good dark roast with 2 creams and 1 sugar, you can't just make a dark roast sweet. It takes away the flavor of the boldness of the flavor. Also I picked up an online order and waited to be greeted for 2-3 minutes. I saw an employee sitting on a couple of milk crates looking at her phone which I thought was off putting and really disappointed, while I waited to receive my order.T his The main catalyst for my 3 star review.The food overall is good and so is the atmosphere. I only recommend this location if you're going to go through drive through.
Atmosphere: 5
Food: 5
Service: 5
Frank Savery
Stood in line 15 min no one helped us line they were only focused on the drive through so the line grew and grew someone said something to the staff they said "try using the kiosk" it started to get heated between customer and staff so we left without buying anything
Service: 1
Kristy Presberry
New booth seating is nice in HdG!
Atmosphere: 5
Food: 5
Service: 5
Taimur A. Onie
09/19/2024@ 4 pm: Sloooowwww service Waited 10 minutes at drive-through and then had to go inside to get a drink.
Atmosphere: 4
Food: 4
Service: 1
liettel man
So I had a bee trying to come in my car when I was ordering and had to order through a Partially open window and had the hire. My voice to order the gentleman. Taking my order was extremely rude and then when I asked to speak to the manager, he lied and said he was the manager. I know this place is busy and they don't care about their customers, but their customer service sucks
Atmosphere: 1
Service: 1
Haleigh
We went into the drive-through and then had to yell for the worker to even understand us, then took us 15 minutes to get our order, and he didn't even give us all of our order. The food was wonderful, but the service was terrible.
We went into the drive-through and then had to yell for the worker to even understand us, then took us 15 minutes to get our order, and he didn't even give us all of our order. The food was wonderful, but the service was terrible.
Atmosphere: 2
Food: 3
Service: 1
Chris
Took 20 minutes for 3 drinks and still messed up the order
Atmosphere: 1
Food: 3
Service: 1
Stephanie Miller
great value for the money
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Hannah McCoin
I am not usually one to write reviews. After a poor experience yesterday though I will. I placed my mobile order on the app. When I went to change the munchkin selection to a certain flavor the app would not let me. When I got to the window I asked the employee to switch them for the correct ones. She told me she couldn't put them back. I had not taken the bag from her. I explained that my kids would not eat them and that it would not let me select the flavors on the app. Then she does not say anything. Walks away and brings back the correct flavor. I apologized multiple times and the employee could not care less. She was quite rude. So then I pull away only to find that I received 10 and not 15. With the drive thru as busy as it was and 3 kids in the car I can't just go back to have it corrected. This is not the service I usually receive. Having worked previously in food service I understand that things can get busy and be overwhelming. The stress should not be taken out on the customer.
Atmosphere: 1
Food: 4
Service: 1
Joshua
Super nice staff, fresh donates and tea is always good
Update
Since my last review this location has been under what I assume is either new leadership or new policies, and has completely turned the corner. I cannot say enough good things about this place. I'm there almost every other morning and the staff is super friendly and professional. The inside is consistently kept clean. The food has been great! The coffee has been exactly what I ordered every single time and it tastes great. It's the perfect "pick me up" with deep flavor.
This location has quickly become one of my favorite places to go in the morning.
Atmosphere: 5
Food: 5
Service: 5
My coffee was good but my boston cream donuts were dry cake.
Food: 3
Service: 4
Come here everyday however my card has been recently charged extra called the bank and it’s over. 100 dollars of transaction threw out the day hope to get it fixed. Drinks are hit or miss depending on who is working when they are wrong it normally taste as dirt or old coffee. The employees are great very friendly
Atmosphere: 4
Food: 3
Service: 3
I went to dunkin' to get coffee and donuts for my coworkers this morning. I arrived at 445 and they weren't open yet so I parked in the drive through lane so I could be the first customer when they opened. The owner came banging on my driver side door at 550 telling me I wasn't allowed to sit there he told me he had been yelling at me but I had my windows closed (he seemed very annoyed by that but it is 29 degrees and we are expecting snow), he told me I needed to move my car and park out in the parking lot because they weren't opened yet. I did what he asked. I would've left but my coworkers were waiting to have their donuts and coffee and I didn't want to let anyone down. At 500 I pulled in to the drive-through and ordered donuts and coffee, I asked for a sandwich, and he said they weren't ready yet. He was very rude and very short with me. So I just went with donuts and coffee. They almost didn't give me my donut for my boss! Good thing I checked!!! Finally driving away at 515.
Atmosphere: 1
Service: 1
I'm going to have to give this location 3 stars for two reasons. The 1st reason is that they make their coffee way too sweet and I know this may not be a huge deal, but their coffee needs more balance. I love a good dark roast with 2 creams and 1 sugar, you can't just make a dark roast sweet. It takes away the flavor of the boldness of the flavor. Also I picked up an online order and waited to be greeted for 2-3 minutes. I saw an employee sitting on a couple of milk crates looking at her phone which I thought was off putting and really disappointed, while I waited to receive my order.T his The main catalyst for my 3 star review.The food overall is good and so is the atmosphere. I only recommend this location if you're going to go through drive through.
Atmosphere: 5
Food: 5
Service: 5
Stood in line 15 min no one helped us line they were only focused on the drive through so the line grew and grew someone said something to the staff they said "try using the kiosk" it started to get heated between customer and staff so we left without buying anything
Service: 1
New booth seating is nice in HdG!
Atmosphere: 5
Food: 5
Service: 5
09/19/2024@ 4 pm: Sloooowwww service
Waited 10 minutes at drive-through and then had to go inside to get a drink.
Atmosphere: 4
Food: 4
Service: 1
So I had a bee trying to come in my car when I was ordering and had to order through a Partially open window and had the hire. My voice to order the gentleman. Taking my order was extremely rude and then when I asked to speak to the manager, he lied and said he was the manager. I know this place is busy and they don't care about their customers, but their customer service sucks
Atmosphere: 1
Service: 1
We went into the drive-through and then had to yell for the worker to even understand us, then took us 15 minutes to get our order, and he didn't even give us all of our order. The food was wonderful, but the service was terrible.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
We went into the drive-through and then had to yell for the worker to even understand us, then took us 15 minutes to get our order, and he didn't even give us all of our order. The food was wonderful, but the service was terrible.
Atmosphere: 2
Food: 3
Service: 1
Took 20 minutes for 3 drinks and still messed up the order
Atmosphere: 1
Food: 3
Service: 1
great value for the money
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
I am not usually one to write reviews. After a poor experience yesterday though I will. I placed my mobile order on the app. When I went to change the munchkin selection to a certain flavor the app would not let me. When I got to the window I asked the employee to switch them for the correct ones. She told me she couldn't put them back. I had not taken the bag from her. I explained that my kids would not eat them and that it would not let me select the flavors on the app. Then she does not say anything. Walks away and brings back the correct flavor. I apologized multiple times and the employee could not care less. She was quite rude. So then I pull away only to find that I received 10 and not 15. With the drive thru as busy as it was and 3 kids in the car I can't just go back to have it corrected. This is not the service I usually receive. Having worked previously in food service I understand that things can get busy and be overwhelming. The stress should not be taken out on the customer.
Atmosphere: 1
Food: 4
Service: 1
Super nice staff, fresh donates and tea is always good
Atmosphere: 5
Food: 5
Service: 5
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