The Hunt Valley location has terrible service and they serve stale frozen cheesecake, ripping you a fortune for cardboard made in china. No refund, no apologies. Manager refused yo acknowledge/refund.
God's Girl
Get a strawberry Matcha Latte the vibe was cute lots of Matcha menu items. I would go again very clean seems very new
Atmosphere: 4
Food: 4
Service: 3
Meen Mata
I really enjoy with with Matcha drink tonight
Priyanka Ray
If you want stale chinese junk trying to pass off as authentic Japanese dessert or even edible substances (read food) then this is the place.We ordered three dessert items- all of which were straight out of the freezer probably from a chinese grocery and they didn’t even bother to soften the hardened “cheesecake”. They serve stale food that tastes like cardboard and have the worst service /manager ever. Their cheesecake was hard as a rock and the fork broke when I tried getting into it - when I brought this to the notice of the cashier she transmitted it to her manager who said “that’s the way we serve it and you can get another fork!”- no apology, no refund. They couldn’t even print a receipt as they were reluctant or lazy to put in a paper roll ! Honestly if you’re serving stale/supermarket frozen crap then don’t overcharge us and then ask for a tip at a self serve place where you essentially aren’t really served- it’s just like an overpriced McDonald's with pathetic customer care. Items are pricey, stale and service is pathetic. Won’t recommend nor return. They ruin the name of Kyoto and Matcha!
Atmosphere: 1
Food: 1
Service: 1
Will Sirota
Matcha cheesecake served still frozen. Sakura raindrop cake was tasty. Slow service.
Atmosphere: 3
Food: 2
Service: 1
Gabrielle Dace
Matcha soft serve is a total weakness so it’s always a 5* from me.
Atmosphere: 3
Food: 5
Service: 4
Matthew Wenzlaff
I love stopping here when I'm in hunt valley for a boba or cake slice. Staff is nice and the atmosphere is cute and upbeat.
Atmosphere: 5
Food: 5
Service: 5
Farida Zain
As others said the manager is terrible and will not refund you although you don’t like your stale food. Expensive and not worth it . It’s chinese not Japanese in the first place
Pramita Sengupta
Stake food. Manager refused to admit and refused a refund, the prices are very high and quality is so poorService 0/10 quality 0/10
Very bad service. The manager didn’t even come out when we told the girl at the counter the cake was stale. Didn’t refund nor apologize. Overpriced and stale
Atmosphere: 1
Food: 1
Service: 1
Chykara Yamada
Had the Honeydew Milk Tea with Oat Milk. It was outstanding ???? Great service and friendly staff. Will come again!
Dietary restrictions: Milk replacement options and can choose how sweet by percentage or no sweet
Nadeem Rizvi
Most gross cakes. Look great in pictures but stale kept for who knows how long in fridge shelves. Manager had a problem refunding it. Please don’t eat any cake. This stuff should go in trash not in your stomach.
Vivian Nicastro
I really wanted to like this place. I was so excited about it because their drink menu is expansive, the desserts are almost too pretty to eat, and their flavors are unique.I got the purple sweet potato boba tea with 0% sweetness and the texture and aftertaste was a little unpleasant.The crepe cake, which I was so excited to try, had zero flavor and an unpleasant texture. It was nothing like crepes.
Bryan Stouffer
Although they have a ton of interesting items on the menu, I’m just obsessed with the soft serve matcha ice cream. On an egg waffle cone it’s outstanding. It’s also nice they’re open so late.
I don’t think it should be done this way…
The Hunt Valley location has terrible service and they serve stale frozen cheesecake, ripping you a fortune for cardboard made in china. No refund, no apologies. Manager refused yo acknowledge/refund.
Get a strawberry Matcha Latte the vibe was cute lots of Matcha menu items. I would go again very clean seems very new
Atmosphere: 4
Food: 4
Service: 3
I really enjoy with with Matcha drink tonight
If you want stale chinese junk trying to pass off as authentic Japanese dessert or even edible substances (read food) then this is the place.We ordered three dessert items- all of which were straight out of the freezer probably from a chinese grocery and they didn’t even bother to soften the hardened “cheesecake”. They serve stale food that tastes like cardboard and have the worst service /manager ever. Their cheesecake was hard as a rock and the fork broke when I tried getting into it - when I brought this to the notice of the cashier she transmitted it to her manager who said “that’s the way we serve it and you can get another fork!”- no apology, no refund. They couldn’t even print a receipt as they were reluctant or lazy to put in a paper roll ! Honestly if you’re serving stale/supermarket frozen crap then don’t overcharge us and then ask for a tip at a self serve place where you essentially aren’t really served- it’s just like an overpriced McDonald's with pathetic customer care. Items are pricey, stale and service is pathetic. Won’t recommend nor return. They ruin the name of Kyoto and Matcha!
Atmosphere: 1
Food: 1
Service: 1
Matcha cheesecake served still frozen. Sakura raindrop cake was tasty. Slow service.
Atmosphere: 3
Food: 2
Service: 1
Matcha soft serve is a total weakness so it’s always a 5* from me.
Atmosphere: 3
Food: 5
Service: 4
I love stopping here when I'm in hunt valley for a boba or cake slice. Staff is nice and the atmosphere is cute and upbeat.
Atmosphere: 5
Food: 5
Service: 5
As others said the manager is terrible and will not refund you although you don’t like your stale food. Expensive and not worth it . It’s chinese not Japanese in the first place
Stake food. Manager refused to admit and refused a refund, the prices are very high and quality is so poorService 0/10 quality 0/10
Restaurantji Recommends
Very bad service. The manager didn’t even come out when we told the girl at the counter the cake was stale. Didn’t refund nor apologize. Overpriced and stale
Atmosphere: 1
Food: 1
Service: 1
Had the Honeydew Milk Tea with Oat Milk. It was outstanding ???? Great service and friendly staff. Will come again!
Dietary restrictions: Milk replacement options and can choose how sweet by percentage or no sweet
Most gross cakes. Look great in pictures but stale kept for who knows how long in fridge shelves. Manager had a problem refunding it. Please don’t eat any cake. This stuff should go in trash not in your stomach.
I really wanted to like this place. I was so excited about it because their drink menu is expansive, the desserts are almost too pretty to eat, and their flavors are unique.I got the purple sweet potato boba tea with 0% sweetness and the texture and aftertaste was a little unpleasant.The crepe cake, which I was so excited to try, had zero flavor and an unpleasant texture. It was nothing like crepes.
Although they have a ton of interesting items on the menu, I’m just obsessed with the soft serve matcha ice cream. On an egg waffle cone it’s outstanding. It’s also nice they’re open so late.
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