I ordered an Oreo Ice Cream Cookie Sandwich cake and I’m sorely disappointed. The message was misspelled “cumpliaños” rather than “cumpleaños”. The spelling was clear and correct on the order form. Also no instructions were provided about how to store the cake. My well-meaning family put the cake in the fridge for two hours and I found the cake nearly melted. I would expect some slumping and melting, but not a complete meltdown. It leads me to believe the cake wasn’t frozen solid when we picked it up. Instructions also are unavailable on the website. I won’t be ordering here again.
Naoki Yao
Sucks, There ain't have what i older by online, also they didn't tell me before I pick up!! I can't complain There stuffs looks like a teenager so I think just this management is problem!
Heather Mitchell
I ordered a 2 spoon vanilla with caramel only to be told they don’t have caramel and when I got my sundae I got rainbow sherbet. My husband got a banana spilt and they didn’t even cut the banana in half. Never going back
Stevie Lyn Nadolsky
We showed up a little before 8pm and there was no ice cream. Employees didn’t give a reason. Dunkin’ side was open I guess, but we left.
Adrian Hawkins
Poor Customer Service
I recently visited this establishment, and unfortunately, the customer service experience left a lot to be desired. The employee working behind the counter was shockingly uncommunicative. He barely opened his mouth to speak, making me feel as if I was dealing with a machine rather than a person. His demeanor was robotic, with no warmth or friendliness, and he lacked even the basic skills to make customers feel welcome.
The atmosphere felt tense and uncomfortable, largely due to his attitude. Politeness and a pleasant attitude are crucial in customer service, and sadly, this employee missed the mark entirely. I hope the management reads this and takes steps to address the issue because poor customer service like this can drive people away from an otherwise good establishment.
Atmosphere: 1
Food: 3
Service: 1
Linda Underwood
Obviously who ever packs the orders for GrubHub doesn't read. My order was supposed to be 2 pre-packed Praline & Creams and they send 2 Oriol Cookies & Creams which I don't like. GrubHub gave me a refund but that doesn't take care of my sweet tooth! This location always disappoints.
Food: 1
Service: 1
tennislovaboi
Came to the store 15 min before and the doors were closed as well as drive thru. Really unhappy with their service.
Atmosphere: 1
Food: 1
Service: 1
Jamey Campbell
This was absolutely awful. All new people were working. No shift manager. They didn't know how to do anything I ordered. Spent 30 mins changing who was working on my order. It was insane. Do not come here. Especially not for ice cream.
James Griffin
Went and stood at the counter, one employee looked at us and called for another employee in the back to come help. No one came. Same employee looked at me again, walked into the back, sounds like he argued with another person, then returned to the front and continued to do nothing. Still no service.Left and went to McDonald's for a slushie.Thanks for nothing Baskin Robbins.
This place is a disappointment. This was the first and last time I will be going to this Baskin Robbins. I went there today with my family to try the New Flavor of the Month and to get some ice cream for the family. When we drove up, we planned to go inside…that didn’t happen. The inside was closed so we were forced to go through the drive thru, which I am not a fan of when it comes to an ice cream shop. But we went through a drive thru anyways. When we drove up to order, they claimed to not have the ice cream of the month (Oreo S’mores). But they did have Oreo ice cream. Which is what I ended up ordering just to be safe. But I can get that anywhere. I’m sure they probably had marshmallows, chocolate chips and graham crackers but if I had to add those things, it would have cost more money. The cashier also sounded a little confused when taking our orders. A couple of flavors weren’t available. They didn’t show a large menu in the drive through either. This place was just an overall disappointment. It is just as run down as the area it is in. I will not be going back. I will go to one of the other Baskin Robbins, even if it is a little inconvenient to do so.
Yolanda
Went here with my husband and the person serving us was so unprofessional and our ice cream tasted awful, and the cones were so stale! Definitely don’t recommend. We ended up walking out the door and throwing them away. What a waste of money
Philip McLemore
I like there breakfast and ice cream
O786 007
Got here 8:28pm and employees said was closed and doors was locked. If that is the case owner/management needs to update this. All the reviews here are regarding them closing earlier
Sheena Rogers
Came on 12/7 at 8:20. Drive through had automated message that they were closed. The signs both on the store and online say they are open until 10. Parked to go inside and the front doors were locked and the guy inside was closing the counter and never responded to our knock. There was no sign they were closing early. Waste of our time and lost our business, we won't be back.
I ordered an Oreo Ice Cream Cookie Sandwich cake and I’m sorely disappointed. The message was misspelled “cumpliaños” rather than “cumpleaños”. The spelling was clear and correct on the order form.
Also no instructions were provided about how to store the cake. My well-meaning family put the cake in the fridge for two hours and I found the cake nearly melted. I would expect some slumping and melting, but not a complete meltdown. It leads me to believe the cake wasn’t frozen solid when we picked it up. Instructions also are unavailable on the website. I won’t be ordering here again.
Sucks, There ain't have what i older by online, also they didn't tell me before I pick up!! I can't complain There stuffs looks like a teenager so I think just this management is problem!
I ordered a 2 spoon vanilla with caramel only to be told they don’t have caramel and when I got my sundae I got rainbow sherbet. My husband got a banana spilt and they didn’t even cut the banana in half. Never going back
We showed up a little before 8pm and there was no ice cream. Employees didn’t give a reason. Dunkin’ side was open I guess, but we left.
Poor Customer Service
I recently visited this establishment, and unfortunately, the customer service experience left a lot to be desired. The employee working behind the counter was shockingly uncommunicative. He barely opened his mouth to speak, making me feel as if I was dealing with a machine rather than a person. His demeanor was robotic, with no warmth or friendliness, and he lacked even the basic skills to make customers feel welcome.
The atmosphere felt tense and uncomfortable, largely due to his attitude. Politeness and a pleasant attitude are crucial in customer service, and sadly, this employee missed the mark entirely. I hope the management reads this and takes steps to address the issue because poor customer service like this can drive people away from an otherwise good establishment.
Atmosphere: 1
Food: 3
Service: 1
Obviously who ever packs the orders for GrubHub doesn't read. My order was supposed to be 2 pre-packed Praline & Creams and they send 2 Oriol Cookies & Creams which I don't like. GrubHub gave me a refund but that doesn't take care of my sweet tooth! This location always disappoints.
Food: 1
Service: 1
Came to the store 15 min before and the doors were closed as well as drive thru. Really unhappy with their service.
Atmosphere: 1
Food: 1
Service: 1
This was absolutely awful. All new people were working. No shift manager. They didn't know how to do anything I ordered. Spent 30 mins changing who was working on my order. It was insane. Do not come here. Especially not for ice cream.
Went and stood at the counter, one employee looked at us and called for another employee in the back to come help. No one came. Same employee looked at me again, walked into the back, sounds like he argued with another person, then returned to the front and continued to do nothing. Still no service.Left and went to McDonald's for a slushie.Thanks for nothing Baskin Robbins.
Closed at 8:35pm on a Tuesday
Restaurantji Recommends
This place is a disappointment. This was the first and last time I will be going to this Baskin Robbins. I went there today with my family to try the New Flavor of the Month and to get some ice cream for the family. When we drove up, we planned to go inside…that didn’t happen. The inside was closed so we were forced to go through the drive thru, which I am not a fan of when it comes to an ice cream shop. But we went through a drive thru anyways. When we drove up to order, they claimed to not have the ice cream of the month (Oreo S’mores). But they did have Oreo ice cream. Which is what I ended up ordering just to be safe. But I can get that anywhere. I’m sure they probably had marshmallows, chocolate chips and graham crackers but if I had to add those things, it would have cost more money. The cashier also sounded a little confused when taking our orders. A couple of flavors weren’t available. They didn’t show a large menu in the drive through either. This place was just an overall disappointment. It is just as run down as the area it is in. I will not be going back. I will go to one of the other Baskin Robbins, even if it is a little inconvenient to do so.
Went here with my husband and the person serving us was so unprofessional and our ice cream tasted awful, and the cones were so stale! Definitely don’t recommend. We ended up walking out the door and throwing them away. What a waste of money
I like there breakfast and ice cream
Got here 8:28pm and employees said was closed and doors was locked. If that is the case owner/management needs to update this. All the reviews here are regarding them closing earlier
Came on 12/7 at 8:20. Drive through had automated message that they were closed. The signs both on the store and online say they are open until 10. Parked to go inside and the front doors were locked and the guy inside was closing the counter and never responded to our knock. There was no sign they were closing early. Waste of our time and lost our business, we won't be back.
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