When you pay over $50 for a 16 pierce meal. When we go to the counter to pick it up, I said to him.This is four pieces of each part of the chicken, right? The shift manager tells me we ran out of wings so I gave you extra thighs and legs. I said that's not gonna work.The wings are the reason why I came.He said it'll be another 14 minutes. So we waited to get home to find there are no breast at all.In the bucket, that costs me over $50.00. Never again
Atmosphere: 1
Food: 1
Service: 1
black lone
Staff was friendly. Line was not long. The Tenders were of good size and not over cooked.
Melissa Lee
I went to the drive thru on 12/13/2025 around 3:50pm ordered 2/12 piece hot wings. African American woman in her late 20s early 30s dark complexion, no glasses, with small plats in her head said only have one 12 piece and 6 wings. I said are you cooking more wings, she was very nasty and unprofessional and said you would have to wait. I told her I don't mind waiting and she caught an attitude. I drove up to the window, swiped my card, no receipt, told me they will bring out my food and closed the drive thru window. I was nice and went inside the restaurant to wait on my food, so they wouldn't have to bring it to me. I waited 10 minutes and asked the status. Oh it's going to be 9 minutes, thought minutes already passed. I asked to speak with the manager, yeah unfortunately it was the woman at the window who took my order and she didn't want to speak with me. Manager placed the wings on the counter and said order ready and walked away. I feel sorry for the employees that work with her. There are PLENTY OF PPL OUT HERE OUT OF JOBS. HIRE SOMEONE WITH BETTER CUSTOMER SERVICE SKILLS. PLEASE!
Noah Johnston
They forgot the biscuits I ordered. The chicken was standard and exactly what I expected. Not special, just good fast food chicken.
Atmosphere: 3
Food: 3
Service: 2
Jonah A
Terrible service and an insanely long wait for food
Atmosphere: 1
Food: 3
Service: 1
VICTORIA
I DID NOT ASK TO BE SET-ON-FIRE! My GOD!! As usual, the WHOLE CHICKEN WINGS WERE LIMITED TO 3 AND I NEEDED A TO 12 - WOW!
Atmosphere: 1
Service: 2
Recommended dishes: 8 PC Chicken Meal, Honey Sauce, Chicken Drum
Anna Burchick
Ordered chicken tenders, 3 piece, which is a#4. She gave us a 4 piece meal and said that's what I ordered. She was too busy complaining that she and the other employee were the only ones working. The entire time we were eating, she was talking about us and how we ordered the wrong thing and tried to blame her. Don't think she had a name tag on.Very loud and rude. Customer isn't right here
Atmosphere: 1
Food: 2
Service: 1
TMoney 13
Just got a $7 box. The bottom of the box is wet and all the food is soggy and taste horrible. Cannot eat it.
Atmosphere: 2
Food: 1
Service: 3
Amanda Anoh
This place has gone down and needs a lot of help. The last time I went, I waited 10 mn at the speaker. Nobody spoke I drove up to the window only for the lady to tell me there were only 2 of them working and that it would be better to walk in. I walked in and stood in line behind two customers already inside, and the employees were moving so slow, I guess from being burned out. After 15 extra minutes, I walked out without being helped, went across the parking to Popeyes, and got my chicken from there in 5 minutes đ. Popeyes is usually slow, but I guess not that one in laplata, and not that night. And all my food was hot at 8p.
Franchisee or corporate please help them with recruitment and training of staff. If you do not take care of your employees, your business will fail 100%. Next, the cleanliness and food safety goes out of the window followed by customer service, and you will be screwed!! Fix it immediately.
Atmosphere: 1
Food: 1
Service: 1
Laarni Ruiz
Kimberlee, Dorothy & Ebonieâs are very friendly & excellent customer service. Me & my friend love to eat here. Theyâre very welcoming with great smile. So we keep coming back
How is possible this restaurant is already close at 9:40pm with no food ready for no one lubby was close too.
Terri R
Every time I go to this particular KFC they get my order wrong or forget something. Today, went through drive thru and they parked me out front and forgot about my whole order. I had to call store for them to make my food. Waited for my food over 30 mins. This is not acceptable.
Atmosphere: 1
Food: 3
Service: 1
DeVaugn Senior
This is the second time this has happened. We assumed it was spit the first time. We got a call from the store owner saying that itâs not spit, but mold from the drink container. âNone of my guys would ever spit in a drinkâ well good to know your guys hand out moldy drinks still. Well, I see now that nothing has changed 6 months later. I took the previous review down, but this one will stay up. Do better! Youâre going to make people sick. It really makes me wonder what else doesnât get cleaned properly. Telling the 100% truth, y'all need to close for a week and deep clean. Retrain staff on how to clean properly. Iâve worked in fast food before and never had this issue.
Atmosphere: 1
Food: 1
Service: 3
Darien Jones
Arrived at store at 9:30pm and store closes at 10pm. I understand itâs almost closing but if you are out of stuff you should lead with just to inform you we only have the following items available. I ordered two 4 pc chicken tenders combo with fries. I get told we donât have fries. Ok so I ordered two Macâs. Then get told to hold on because the previous car was taking some tenders. Then get drive thru proceeds to say we have extra crispy. My wife ask well is that tenders person replies yes. We get told window and pay and the meals that come out are 4pc chicken meals not tenders. My wife tells them we didnât order that we specifically asked for tenders. Drive thru young lady says her manager in the back says we canât do refunds as in saying yall keep that and the tenders were frozen. We said we didnât ask for that and we wanted and wanted our money back then. Drive thru young lady goes back to tell her manager and it changed to we will drop the tenders for one of your meals and yall keep the other one and to just pull around to the front. Again we asked for two 4pc tender meals. So if youâre willing to drop 4 why not drop the 8. At this point no need to go back and forth with ppl who are making your food and one of the meals was for my son. So we kept one of the wrong meals and pulled around to wait for one of the correct meals. All this to say your shift ends at 10pm not 9:35pm and if youâre out of stuff, fryers down whatever the case maybe. Just lead with better customer service from the get go so there arenât no misunderstandings. I worked fast food when I was younger so I get wanting to get off after closing at a decent time. So you cut fryers off, start cleaning and condensing stuff etc. If it was led with or fryers are down we donât have any tenders at this time we wouldâve said thanks and politely pulled off.
When you pay over $50 for a 16 pierce meal. When we go to the counter to pick it up, I said to him.This is four pieces of each part of the chicken, right? The shift manager tells me we ran out of wings so I gave you extra thighs and legs. I said that's not gonna work.The wings are the reason why I came.He said it'll be another 14 minutes.
So we waited to get home to find there are no breast at all.In the bucket, that costs me over $50.00. Never again
Atmosphere: 1
Food: 1
Service: 1
Staff was friendly. Line was not long. The Tenders were of good size and not over cooked.
I went to the drive thru on 12/13/2025 around 3:50pm ordered 2/12 piece hot wings. African American woman in her late 20s early 30s dark complexion, no glasses, with small plats in her head said only have one 12 piece and 6 wings. I said are you cooking more wings, she was very nasty and unprofessional and said you would have to wait. I told her I don't mind waiting and she caught an attitude. I drove up to the window, swiped my card, no receipt, told me they will bring out my food and closed the drive thru window. I was nice and went inside the restaurant to wait on my food, so they wouldn't have to bring it to me. I waited 10 minutes and asked the status. Oh it's going to be 9 minutes, thought minutes already passed. I asked to speak with the manager, yeah unfortunately it was the woman at the window who took my order and she didn't want to speak with me. Manager placed the wings on the counter and said order ready and walked away. I feel sorry for the employees that work with her. There are PLENTY OF PPL OUT HERE OUT OF JOBS. HIRE SOMEONE WITH BETTER CUSTOMER SERVICE SKILLS. PLEASE!
They forgot the biscuits I ordered. The chicken was standard and exactly what I expected. Not special, just good fast food chicken.
Atmosphere: 3
Food: 3
Service: 2
Terrible service and an insanely long wait for food
Atmosphere: 1
Food: 3
Service: 1
I DID NOT ASK TO BE SET-ON-FIRE! My GOD!! As usual, the WHOLE CHICKEN WINGS WERE LIMITED TO 3 AND I NEEDED A TO 12 - WOW!
Atmosphere: 1
Service: 2
Recommended dishes: 8 PC Chicken Meal, Honey Sauce, Chicken Drum
Ordered chicken tenders, 3 piece, which is a#4. She gave us a 4 piece meal and said that's what I ordered. She was too busy complaining that she and the other employee were the only ones working. The entire time we were eating, she was talking about us and how we ordered the wrong thing and tried to blame her. Don't think she had a name tag on.Very loud and rude. Customer isn't right here
Atmosphere: 1
Food: 2
Service: 1
Just got a $7 box. The bottom of the box is wet and all the food is soggy and taste horrible. Cannot eat it.
Atmosphere: 2
Food: 1
Service: 3
This place has gone down and needs a lot of help. The last time I went, I waited 10 mn at the speaker. Nobody spoke
I drove up to the window only for the lady to tell me there were only 2 of them working and that it would be better to walk in.
I walked in and stood in line behind two customers already inside, and the employees were moving so slow, I guess from being burned out. After 15 extra minutes, I walked out without being helped, went across the parking to Popeyes, and got my chicken from there in 5 minutes đ. Popeyes is usually slow, but I guess not that one in laplata, and not that night. And all my food was hot at 8p.
Franchisee or corporate please help them with recruitment and training of staff. If you do not take care of your employees, your business will fail 100%. Next, the cleanliness and food safety goes out of the window followed by customer service, and you will be screwed!! Fix it immediately.
Atmosphere: 1
Food: 1
Service: 1
Kimberlee, Dorothy & Ebonieâs are very friendly & excellent customer service. Me & my friend love to eat here. Theyâre very welcoming with great smile. So we keep coming back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service was good but my chicken was dry
Atmosphere: 3
Food: 3
Service: 4
How is possible this restaurant is already close at 9:40pm with no food ready for no one lubby was close too.
Every time I go to this particular KFC they get my order wrong or forget something. Today, went through drive thru and they parked me out front and forgot about my whole order. I had to call store for them to make my food. Waited for my food over 30 mins. This is not acceptable.
Atmosphere: 1
Food: 3
Service: 1
This is the second time this has happened. We assumed it was spit the first time. We got a call from the store owner saying that itâs not spit, but mold from the drink container. âNone of my guys would ever spit in a drinkâ well good to know your guys hand out moldy drinks still. Well, I see now that nothing has changed 6 months later. I took the previous review down, but this one will stay up. Do better! Youâre going to make people sick. It really makes me wonder what else doesnât get cleaned properly. Telling the 100% truth, y'all need to close for a week and deep clean. Retrain staff on how to clean properly. Iâve worked in fast food before and never had this issue.
Atmosphere: 1
Food: 1
Service: 3
Arrived at store at 9:30pm and store closes at 10pm. I understand itâs almost closing but if you are out of stuff you should lead with just to inform you we only have the following items available. I ordered two
4 pc chicken tenders combo with fries. I get told we donât have fries. Ok so I ordered two Macâs. Then get told to hold on because the previous car was taking some tenders. Then get drive thru proceeds to say we have extra crispy. My wife ask well is that tenders person replies yes. We get told window and pay and the meals that come out are 4pc chicken meals not tenders. My wife tells them we didnât order that we specifically asked for tenders. Drive thru young lady says her manager in the back says we canât do refunds as in saying yall keep that and the tenders were frozen. We said we didnât ask for that and we wanted and wanted our money back then. Drive thru young lady goes back to tell her manager and it changed to we will drop the tenders for one of your meals and yall keep the other one and to just pull around to the front. Again we asked for two 4pc tender meals. So if youâre willing to drop 4 why not drop the 8. At this point no need to go back and forth with ppl who are making your food and one of the meals was for my son. So we kept one of the wrong meals and pulled around to wait for one of the correct meals. All this to say your shift ends at 10pm not 9:35pm and if youâre out of stuff, fryers down whatever the case maybe. Just lead with better customer service from the get go so there arenât no misunderstandings. I worked fast food when I was younger so I get wanting to get off after closing at a decent time. So you cut fryers off, start cleaning and condensing stuff etc. If it was led with or fryers are down we donât have any tenders at this time we wouldâve said thanks and politely pulled off.
Atmosphere: 1
Food: 1
Service: 1
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