Arrived at store at 9:30pm and store closes at 10pm. I understand it’s almost closing but if you are out of stuff you should lead with just to inform you we only have the following items available. I ordered two 4 pc chicken tenders combo with fries. I get told we don’t have fries. Ok so I ordered two Mac’s. Then get told to hold on because the previous car was taking some tenders. Then get drive thru proceeds to say we have extra crispy. My wife ask well is that tenders person replies yes. We get told window and pay and the meals that come out are 4pc chicken meals not tenders. My wife tells them we didn’t order that we specifically asked for tenders. Drive thru young lady says her manager in the back says we can’t do refunds as in saying yall keep that and the tenders were frozen. We said we didn’t ask for that and we wanted and wanted our money back then. Drive thru young lady goes back to tell her manager and it changed to we will drop the tenders for one of your meals and yall keep the other one and to just pull around to the front. Again we asked for two 4pc tender meals. So if you’re willing to drop 4 why not drop the 8. At this point no need to go back and forth with ppl who are making your food and one of the meals was for my son. So we kept one of the wrong meals and pulled around to wait for one of the correct meals. All this to say your shift ends at 10pm not 9:35pm and if you’re out of stuff, fryers down whatever the case maybe. Just lead with better customer service from the get go so there aren’t no misunderstandings. I worked fast food when I was younger so I get wanting to get off after closing at a decent time. So you cut fryers off, start cleaning and condensing stuff etc. If it was led with or fryers are down we don’t have any tenders at this time we would’ve said thanks and politely pulled off.
Atmosphere: 1
Food: 1
Service: 1
Lisa King
This is the worst KFC I've ever encountered. A little over a week ago, I stopped about 5:50pm to get a pot pie. They didn't close until 10pm but stated they had no more available and couldn't prepare any, as if they're making them from scratch. I'm only bringing this to light because this is roughly the 3rd or 4th time I've experienced this same scenario at this particular location. So once they have sold all of the frozen pies they pulled out on any day, they are too lazy to prepare more even if the store is open for several more hours... smh
Service: 1
C Fatality
THEY SOLD ME EXPIRED CHICKEN.
The manager is disrespectful and rude, the food today was expired. I ate the chicken and within a few hours found myself hunched over a toilet vomiting. I talked to a friend of mine who is a cook there and he confirmed the chicken was expired and the manager threatened to fire him if he didnt cook it. This is outrageous and criminal, they don't care that they are infecting people. THEY SOLD EXPIRED CHICKEN ALL DAY ON FRIDAY NOVEMBER 22ND and the manager needs to be brought to justice for this.
Atmosphere: 1
Food: 1
Service: 1
Harry R.
Just went to grab a quick lunch and the food is sooo disappointing. I got a nuggets and fries meal and the food is hot but WAY undercooked. The fries are soggy and almost white. When I bite into the chicken it oozes out oil and the meat doesn’t seem fully cooked either. I’m throwing almost all of it into the trash.
Only good thing was the customer service at the drive thru. She was very nice.
I didn’t return the meal because I had limited time to eat.
Food: 1
Service: 4
Beck Emerick
Stood in line for over 10 minutes. Never got helped. We were only acknowledged once. When we walked in the girl behind the counter immediately went to the restroom and was gone for over 5 minutes. the other 2 workers continued answering drive thru and filling orders. Only one said anything to us, and she said she'd be right with us. When the girl returned from the restroom, she went to the drive thru. Never once acknowledged us. I get they are hiring and only had 3 people working. But to not get any kind of help after 10+ minutes is disgraceful.
Atmosphere: 1
Service: 1
matt L minus
The food was good, but we didn't received all we ordered. We ordered 2 chicken sandwiches, 2 fries and one 2 piece chicken meal. We check the order the fries were missing. So we drove back and let the associate know, she apologize then handed us the bag. Believing now our order was complete we left only to opened the bag to 1 medium fry.
I recently had a visit to KFC La Plata in Maryland, and overall, I had a positive experience. This location has had its fair share of challenges, from being destroyed in a tornado in 2002 to navigating through the COVID-19 pandemic. Despite these hurdles, KFC La Plata has managed to adapt by offering To-Go Delivery and a mobile app for ordering.
Ordering through the mobile app was a breeze, and I was impressed by the speed of service. Upon entering the restaurant, I found it to be clean both inside and outside, which is always a plus.
However, I did notice some competition from a Louisiana-based fried chicken restaurant next door, which seemed to be much busier. Perhaps KFC La Plata could consider using social media, engaging with their app users, and local advertising to increase their visibility and stand out from the competition.
While the order was hot and the service was efficient, I did find that the quality of the chicken seemed slightly different from what I remember. It felt like the original recipe had been lightened up a bit, which was a bit disappointing. Additionally, the specials on the app were limited, and there were only a few in-house specials available on certain days.
One thing to note is that without the specials, the price points at KFC La Plata can be quite high compared to simply getting roasted or fried chicken from a local grocery store. However, I believe that if KFC La Plata continues to offer enticing specials and promotions, it could attract more customers and encourage repeat visits.
Overall, I had a satisfactory experience at KFC La Plata, and I may consider returning in the future if they offer more specials. This location is the last one in the area for about 15+ miles, making it a convenient option for those residing in King George, Virginia, and south of Waldorf, Maryland. With some strategic marketing efforts, KFC La Plata can increase its notability and become the go-to fast food fried chicken restaurant in the area.
June 6.about 1230 pm.lady in front,her order taken care of.Then girl that took that order walked away without even acknowledging me.I stood there for about 5min then left.So if you want poor service go there.
The chicken pot pies are very good. However, it would taste even better if it had some chicken in it. How can you go up on the price with no chicken?
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cole Slaw, Famous Bowl, 2 PC Drum & Thigh Combo, 2 PC Breast & Wing Combo
Timothy Hammett
I picked up dinner, Zac took my order inside the restaurant . Zac was Professional, friendly, He offered specials for that evening. He always had a smile and was a pleasure to be helped by him!!
Arrived at store at 9:30pm and store closes at 10pm. I understand it’s almost closing but if you are out of stuff you should lead with just to inform you we only have the following items available. I ordered two
4 pc chicken tenders combo with fries. I get told we don’t have fries. Ok so I ordered two Mac’s. Then get told to hold on because the previous car was taking some tenders. Then get drive thru proceeds to say we have extra crispy. My wife ask well is that tenders person replies yes. We get told window and pay and the meals that come out are 4pc chicken meals not tenders. My wife tells them we didn’t order that we specifically asked for tenders. Drive thru young lady says her manager in the back says we can’t do refunds as in saying yall keep that and the tenders were frozen. We said we didn’t ask for that and we wanted and wanted our money back then. Drive thru young lady goes back to tell her manager and it changed to we will drop the tenders for one of your meals and yall keep the other one and to just pull around to the front. Again we asked for two 4pc tender meals. So if you’re willing to drop 4 why not drop the 8. At this point no need to go back and forth with ppl who are making your food and one of the meals was for my son. So we kept one of the wrong meals and pulled around to wait for one of the correct meals. All this to say your shift ends at 10pm not 9:35pm and if you’re out of stuff, fryers down whatever the case maybe. Just lead with better customer service from the get go so there aren’t no misunderstandings. I worked fast food when I was younger so I get wanting to get off after closing at a decent time. So you cut fryers off, start cleaning and condensing stuff etc. If it was led with or fryers are down we don’t have any tenders at this time we would’ve said thanks and politely pulled off.
Atmosphere: 1
Food: 1
Service: 1
This is the worst KFC I've ever encountered. A little over a week ago, I stopped about 5:50pm to get a pot pie. They didn't close until 10pm but stated they had no more available and couldn't prepare any, as if they're making them from scratch. I'm only bringing this to light because this is roughly the 3rd or 4th time I've experienced this same scenario at this particular location. So once they have sold all of the frozen pies they pulled out on any day, they are too lazy to prepare more even if the store is open for several more hours... smh
Service: 1
THEY SOLD ME EXPIRED CHICKEN.
The manager is disrespectful and rude, the food today was expired. I ate the chicken and within a few hours found myself hunched over a toilet vomiting. I talked to a friend of mine who is a cook there and he confirmed the chicken was expired and the manager threatened to fire him if he didnt cook it. This is outrageous and criminal, they don't care that they are infecting people. THEY SOLD EXPIRED CHICKEN ALL DAY ON FRIDAY NOVEMBER 22ND and the manager needs to be brought to justice for this.
Atmosphere: 1
Food: 1
Service: 1
Just went to grab a quick lunch and the food is sooo disappointing. I got a nuggets and fries meal and the food is hot but WAY undercooked. The fries are soggy and almost white. When I bite into the chicken it oozes out oil and the meat doesn’t seem fully cooked either. I’m throwing almost all of it into the trash.
Only good thing was the customer service at the drive thru. She was very nice.
I didn’t return the meal because I had limited time to eat.
Food: 1
Service: 4
Stood in line for over 10 minutes. Never got helped. We were only acknowledged once. When we walked in the girl behind the counter immediately went to the restroom and was gone for over 5 minutes. the other 2 workers continued answering drive thru and filling orders. Only one said anything to us, and she said she'd be right with us. When the girl returned from the restroom, she went to the drive thru. Never once acknowledged us. I get they are hiring and only had 3 people working. But to not get any kind of help after 10+ minutes is disgraceful.
Atmosphere: 1
Service: 1
The food was good, but we didn't received all we ordered. We ordered 2 chicken sandwiches, 2 fries and one 2 piece chicken meal. We check the order the fries were missing. So we drove back and let the associate know, she apologize then handed us the bag. Believing now our order was complete we left only to opened the bag to 1 medium fry.
Food: 4
Service: 2
Recommended dishes: Cole Slaw, Fried Chicken, KFC Chicken Sandwich, Thigh
We ordered the two-piece special leg and thigh meal for each of us.
Parking: There are a number of free parking spaces available.
Wheelchair accessibility: There is a wheelchair accessible ramp and door that allows easy entrance for wheelchairs and rollators.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 2 PC Drum & Thigh Combo, Fried Chicken, Gravy
I recently had a visit to KFC La Plata in Maryland, and overall, I had a positive experience. This location has had its fair share of challenges, from being destroyed in a tornado in 2002 to navigating through the COVID-19 pandemic. Despite these hurdles, KFC La Plata has managed to adapt by offering To-Go Delivery and a mobile app for ordering.
Ordering through the mobile app was a breeze, and I was impressed by the speed of service. Upon entering the restaurant, I found it to be clean both inside and outside, which is always a plus.
However, I did notice some competition from a Louisiana-based fried chicken restaurant next door, which seemed to be much busier. Perhaps KFC La Plata could consider using social media, engaging with their app users, and local advertising to increase their visibility and stand out from the competition.
While the order was hot and the service was efficient, I did find that the quality of the chicken seemed slightly different from what I remember. It felt like the original recipe had been lightened up a bit, which was a bit disappointing. Additionally, the specials on the app were limited, and there were only a few in-house specials available on certain days.
One thing to note is that without the specials, the price points at KFC La Plata can be quite high compared to simply getting roasted or fried chicken from a local grocery store. However, I believe that if KFC La Plata continues to offer enticing specials and promotions, it could attract more customers and encourage repeat visits.
Overall, I had a satisfactory experience at KFC La Plata, and I may consider returning in the future if they offer more specials. This location is the last one in the area for about 15+ miles, making it a convenient option for those residing in King George, Virginia, and south of Waldorf, Maryland. With some strategic marketing efforts, KFC La Plata can increase its notability and become the go-to fast food fried chicken restaurant in the area.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Very good
Parking: Laplata
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fried Chicken, KFC Chicken Sandwich, Gravy
June 6.about 1230 pm.lady in front,her order taken care of.Then girl that took that order walked away without even acknowledging me.I stood there for about 5min then left.So if you want poor service go there.
Restaurantji Recommends
Poor service
1 They told me the new batch of chicken won’t be ready for 20 minutes.
2 Then I had to go back because they gave me coleslaw instead of Mac n cheese.
3 They gave me corn and an extra fry to make up for it.
4 Then I get home and there is a bug in the corn and they knew it was for my daughter, TRIFLING “workers”
5 They had people waiting for chicken even when I came back to exchange the coleslaw
Atmosphere: 1
Food: 1
Service: 1
Cleanest fast food place I've been in years. Staff was very friendly and food was perfect. Absolutely great experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: KFC Chicken Sandwich, Cole Slaw, Famous Bowl, Fried Chicken, Gravy
The chicken pot pies are very good. However, it would taste even better if it had some chicken in it. How can you go up on the price with no chicken?
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cole Slaw, Famous Bowl, 2 PC Drum & Thigh Combo, 2 PC Breast & Wing Combo
I picked up dinner, Zac took my order inside the restaurant . Zac was Professional, friendly, He offered specials for that evening. He always had a smile and was a pleasure to be helped by him!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 PC Chicken Meal, Cole Slaw, Fried Chicken, Gravy
Loading...