I’ve been a loyal customer for over 10 years, but I’m really disappointed with how much the quality and service have declined over the past year.
The last several times I ordered, the fries were consistently wet and underseasoned, the buns were soggy—especially on the bottom—and the meat was dry and lacked flavor. I even brought this up before and was told it would be taken care of, but nothing changed. The same issues kept happening, and it felt like my feedback was ignored.
I’ve given it multiple chances because I truly wanted things to improve, but at this point, it just feels like no one cares about maintaining the quality that once made this place great. It’s disheartening to say, but I won’t be coming back.
I hope you take this seriously for the sake of other customers, even if it’s too late for me.
Best of luck moving forward.
DMH
The customer service is at a all time low. The chasier is very rude she never greets me properly. She got the order wrong and when asked to correct it she got an attitude and started to curse me in her language to her peers in my presence. I know many of you can relate. It's what many of foreigners do. So I just left without the order. It made me wonder about the food. Today was my last day patronizing this establishment. I will never go where I'm not respected and appreciated. I don't like mad food.
Jenna Soaps
It's freezing in this place, as they don't have the heat on and it is freezing outside. I don't know which one is colder. And I got the veggie fried rice and the rice wasn't cooked the whole way. So not very happy with this place.
chromaticdragon
Not bad food, had higher hopes, but it wasn't bad.
Atmosphere: 3
Food: 4
Service: 4
Jackie Cookson
We placed a large order and there were some items not delivered and 1 that was wrong all together. I called the store and magically they didn’t have my name or order number. Zero help, no correcting the wrong. Just missing food and wrong food. $105 wasted.
Atmosphere: 2
Food: 3
Service: 2
Margaret Hare
I am definitely allergic to tomatoes a specifically told her no tomatoes on a steak and cheese sub I get home and it took me 15 minutes to get home and open my sandwich and I have tomatoes so I can't even eat it
Atmosphere: 3
Food: 1
Service: 1
M E
Great classic corner carry out type Chinese joint.
Vegetarian options: Tofu-based options, as well as protein-less offerings.
Just tried the philly cheese steak sub and it was so GOOD!!!! I love going here. Their comfort good is always hot and amazing. I will be definitely going again for the food and the service. Jerry and Sons is definitely top notch quality and quantity.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet & Sour Chicken, Steak Cheese, Fried Jumbo Shrimp Seven Pieces, Chicken Wings with Mambo Sauce
Jacqueline Cobb
Top notch ?? Authentic Chinese CuisineBest Around Lexington Park in my
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stake and Cheese Egg Rolls, Chicken Teriyaki, Steamed or Fried Dumplings, Shrimp Lo Mein, Steak Cheese, Steak, Fried Jumbo Shrimp Seven Pieces, Seafood Lo Mein, Egg Roll, Chicken Wings with Mambo Sauce, Fried Rice, Shrimp Fried Rice, Fish
I love the Chinese food. Most places are stingy with shrimp and such, you get like 4 pieces and that's it. NOT here. You get a great shrimp to noodle ratio on the Mei fun and the sesame chicken is so yummy. Plus it's close to work and quick!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Jay Pomerville
Very average Chinese food. The fried rice was awesome but the sesame chicken was really bland, tasted a bit freezerburnt not seasoned enough and drowned in sauce. Egg rolls and beef lo mein were ok but there are better options in the area. If you're getting Chinese food in the park you're better off going with the Hong Kong carryout spot on Shangri-La.
Atmosphere: 4
Food: 3
Service: 4
Carlos Torres
The place is great ?
Jessica Baker
Tasted old, pretty disappointed. First time trying this place and the
Food: 1
Sailor X
WHY OH WHY did I do this to myself again?Come on Jerry and Son, take some pride in your cooking. ?
I’ve been a loyal customer for over 10 years, but I’m really disappointed with how much the quality and service have declined over the past year.
The last several times I ordered, the fries were consistently wet and underseasoned, the buns were soggy—especially on the bottom—and the meat was dry and lacked flavor. I even brought this up before and was told it would be taken care of, but nothing changed. The same issues kept happening, and it felt like my feedback was ignored.
I’ve given it multiple chances because I truly wanted things to improve, but at this point, it just feels like no one cares about maintaining the quality that once made this place great. It’s disheartening to say, but I won’t be coming back.
I hope you take this seriously for the sake of other customers, even if it’s too late for me.
Best of luck moving forward.
The customer service is at a all time low. The chasier is very rude she never greets me properly. She got the order wrong and when asked to correct it she got an attitude and started to curse me in her language to her peers in my presence. I know many of you can relate. It's what many of foreigners do. So I just left without the order. It made me wonder about the food. Today was my last day patronizing this establishment. I will never go where I'm not respected and appreciated. I don't like mad food.
It's freezing in this place, as they don't have the heat on and it is freezing outside. I don't know which one is colder. And I got the veggie fried rice and the rice wasn't cooked the whole way. So not very happy with this place.
Not bad food, had higher hopes, but it wasn't bad.
Atmosphere: 3
Food: 4
Service: 4
We placed a large order and there were some items not delivered and 1 that was wrong all together. I called the store and magically they didn’t have my name or order number. Zero help, no correcting the wrong. Just missing food and wrong food. $105 wasted.
Atmosphere: 2
Food: 3
Service: 2
I am definitely allergic to tomatoes a specifically told her no tomatoes on a steak and cheese sub I get home and it took me 15 minutes to get home and open my sandwich and I have tomatoes so I can't even eat it
Atmosphere: 3
Food: 1
Service: 1
Great classic corner carry out type Chinese joint.
Vegetarian options: Tofu-based options, as well as protein-less offerings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyros, Wonton Soup, Plain Fried Rice, Bean Curd with Vegetable Combo
Love me some
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Just tried the philly cheese steak sub and it was so GOOD!!!! I love going here. Their comfort good is always hot and amazing. I will be definitely going again for the food and the service. Jerry and Sons is definitely top notch quality and quantity.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet & Sour Chicken, Steak Cheese, Fried Jumbo Shrimp Seven Pieces, Chicken Wings with Mambo Sauce
Top notch ?? Authentic Chinese CuisineBest Around Lexington Park in my
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stake and Cheese Egg Rolls, Chicken Teriyaki, Steamed or Fried Dumplings, Shrimp Lo Mein, Steak Cheese, Steak, Fried Jumbo Shrimp Seven Pieces, Seafood Lo Mein, Egg Roll, Chicken Wings with Mambo Sauce, Fried Rice, Shrimp Fried Rice, Fish
Restaurantji Recommends
I love the Chinese food. Most places are stingy with shrimp and such, you get like 4 pieces and that's it. NOT here. You get a great shrimp to noodle ratio on the Mei fun and the sesame chicken is so yummy. Plus it's close to work and quick!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Very average Chinese food. The fried rice was awesome but the sesame chicken was really bland, tasted a bit freezerburnt not seasoned enough and drowned in sauce. Egg rolls and beef lo mein were ok but there are better options in the area. If you're getting Chinese food in the park you're better off going with the Hong Kong carryout spot on Shangri-La.
Atmosphere: 4
Food: 3
Service: 4
The place is great ?
Tasted old, pretty disappointed. First time trying this place and the
Food: 1
WHY OH WHY did I do this to myself again?Come on Jerry and Son, take some pride in your cooking. ?
Food: 1
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