I don't understand why some locations have packets of regular mustard and some don't...this one doesn't. I know a lot of people who use regular mustard on chicken sandwiches. I was very disappointed I don't like a dry sandwich 😕
Atmosphere: 3
Food: 3
Service: 2
Khalid Balajem
Either you don’t have young children, or you truly don’t understand how small decisions affect families.
This location has become my go-to place almost daily to pick up dinner for my kids. I regularly purchase a 12-count nugget meal and simply split it between my 4- and 5-year-old. They are at an age where sharing equally matters deeply to them, and something as small as dividing food properly can make or break a peaceful dinner.
What is very difficult to understand is why this location is so strict about refusing to provide an empty container. Every time I ask, the staff looks uncomfortable—because they do understand the situation and can clearly see the direct impact this has on a parent and their children. Yet they are forced to say no.
If the belief is that refusing a simple empty container saves a dollar or two, then please be transparent and charge for it. I would gladly pay. What’s frustrating is being put in a position where a loyal, daily customer feels dismissed over something that costs the business almost nothing but means a lot to a family.
Policies are important, but so is empathy. This experience has made me feel that this location values rigid rules over basic understanding, and that is disappointing.
Atmosphere: 2
Food: 3
Service: 1
kevin thomas
The Market salad is everything 😋
Food: 5
Service: 5
Ronnie Piedimonte
It was everything I heard! (This was my first visit! 🤫
I wasnt feeling well abd had a long drive home. A coworker suggested I go through the drive through and get their Tortilla Soup, to go. Absolutely amazing!
The staff was so kind and helpful 🫶
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Johnbarsull Sullivan
Kids for employment are rudely behind the counter and don’t even knowledge customer service and it’s needs Unprofessional with gossip and conversation on their daily lives 12/272025 at 11:00am
Atmosphere: 5
Food: 5
Service: 1
Adre-Ann Anderson
The you ger managers are very rude. Maybe its a generational thing but they lack that mmmph. Otherwise, its okay.
Atmosphere: 1
Food: 4
Service: 3
Jesse Carter
Great food and servicw
Atmosphere: 5
Food: 5
Service: 5
Lisa Burchell
Ordered a coffee ask for extra cream and sugar since it will only let me order 5 of each on the mobile app. At the drive thru I ask the person for 8 , but I guess they thought that was too much so they gave me 6 smh never again
Atmosphere: 3
Food: 3
Service: 3
Jer Demp
I was honestly surprised because Chick-fil-A usually has good consistent service wherever you go, but didn't seem so here. Drive through was slow, more like other fast food places, and the employee at the window, verified the name on my order, then just shoved a bag at me while turning away and was just done with helping us... No thank you, goodbye or anything. My wife went inside for her order due to a special request and the employee couldn't speak English and had to get a manager who just refused the request.. Dissapointed.
Food: 5
Service: 2
Anaya Chanel
I love this Chic fil a location HOWEVER, I think it’s disgraceful to have people outside in 36 degree raining weather to take orders when you have a double drive through that people can order from. Care for your employees and they will care for you l
Let me start by saying, I never thought there could ever be a chick fil a with a bad review. But this one is all that.
You cannot buy a large cup of water. The condescending tone when staff talk with you.
Oh by the way check your bags during drive through, your good items might not be complete.
Franchise owner should be worried at all the negative comments.
Atmosphere: 1
Food: 3
Service: 1
Nicole Boyer
You should check your food before eating here. I just had a breakfast sandwich today and found a piece of plastic in the sandwich.
Food: 1
Belinda Collins
When did Chick-fil-A start charging you for extra ice? They used to give you that for free. Every time I went to a Chick-fil-A in Baltimore County. They have charged you extra for everything. The service was not even that great.
Atmosphere: 5
Food: 5
Service: 2
Tait Zinszer
You know the drill!
Atmosphere: 4
Food: 5
Service: 5
Renae Hott
The staff are always friendly and patient while we decide on our order. My order is always correct.
I don't understand why some locations have packets of regular mustard and some don't...this one doesn't. I know a lot of people who use regular mustard on chicken sandwiches. I was very disappointed I don't like a dry sandwich 😕
Atmosphere: 3
Food: 3
Service: 2
Either you don’t have young children, or you truly don’t understand how small decisions affect families.
This location has become my go-to place almost daily to pick up dinner for my kids. I regularly purchase a 12-count nugget meal and simply split it between my 4- and 5-year-old. They are at an age where sharing equally matters deeply to them, and something as small as dividing food properly can make or break a peaceful dinner.
What is very difficult to understand is why this location is so strict about refusing to provide an empty container. Every time I ask, the staff looks uncomfortable—because they do understand the situation and can clearly see the direct impact this has on a parent and their children. Yet they are forced to say no.
If the belief is that refusing a simple empty container saves a dollar or two, then please be transparent and charge for it. I would gladly pay. What’s frustrating is being put in a position where a loyal, daily customer feels dismissed over something that costs the business almost nothing but means a lot to a family.
Policies are important, but so is empathy. This experience has made me feel that this location values rigid rules over basic understanding, and that is disappointing.
Atmosphere: 2
Food: 3
Service: 1
The Market salad is everything 😋
Food: 5
Service: 5
It was everything I heard! (This was my first visit! 🤫
I wasnt feeling well abd had a long drive home. A coworker suggested I go through the drive through and get their Tortilla Soup, to go. Absolutely amazing!
The staff was so kind and helpful 🫶
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Kids for employment are rudely behind the counter and don’t even knowledge customer service and it’s needs Unprofessional with gossip and conversation on their daily lives 12/272025 at 11:00am
Atmosphere: 5
Food: 5
Service: 1
The you ger managers are very rude. Maybe its a generational thing but they lack that mmmph. Otherwise, its okay.
Atmosphere: 1
Food: 4
Service: 3
Great food and servicw
Atmosphere: 5
Food: 5
Service: 5
Ordered a coffee ask for extra cream and sugar since it will only let me order 5 of each on the mobile app. At the drive thru I ask the person for 8 , but I guess they thought that was too much so they gave me 6 smh never again
Atmosphere: 3
Food: 3
Service: 3
I was honestly surprised because Chick-fil-A usually has good consistent service wherever you go, but didn't seem so here. Drive through was slow, more like other fast food places, and the employee at the window, verified the name on my order, then just shoved a bag at me while turning away and was just done with helping us... No thank you, goodbye or anything. My wife went inside for her order due to a special request and the employee couldn't speak English and had to get a manager who just refused the request.. Dissapointed.
Food: 5
Service: 2
I love this Chic fil a location HOWEVER, I think it’s disgraceful to have people outside in 36 degree raining weather to take orders when you have a double drive through that people can order from. Care for your employees and they will care for you l
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Let me start by saying, I never thought there could ever be a chick fil a with a bad review. But this one is all that.
You cannot buy a large cup of water. The condescending tone when staff talk with you.
Oh by the way check your bags during drive through, your good items might not be complete.
Franchise owner should be worried at all the negative comments.
Atmosphere: 1
Food: 3
Service: 1
You should check your food before eating here. I just had a breakfast sandwich today and found a piece of plastic in the sandwich.
Food: 1
When did Chick-fil-A start charging you for extra ice? They used to give you that for free. Every time I went to a Chick-fil-A in Baltimore County. They have charged you extra for everything. The service was not even that great.
Atmosphere: 5
Food: 5
Service: 2
You know the drill!
Atmosphere: 4
Food: 5
Service: 5
The staff are always friendly and patient while we decide on our order. My order is always correct.
Atmosphere: 5
Food: 5
Service: 5
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