Dunkin'

Arrived exactly at opening, (4:30) closed, still sitting here writing this at 4:50 am, I can see somebody inside but doors are locked. People coming and leaving seeing that they aren't open I'm more interested to see how late they open at this point.

The coffee is a hit or a miss. I frequent this dunkin location and some days the coffee is burnt. Other days, usually in the early morning, the coffee is good.

Atmosphere: 4

Food: 4

Service: 5

Constantly claim to not having croissant for a toasted sandwich also snacking bacon only get 3-4 pieces rip off this location needs better management

Atmosphere: 3

Food: 2

Service: 3

The service is pretty solid when the black man isn’t working, who is the manager apparently. He has a terrible attitude, horrible customer service and presents himself as if he doesn’t want to be here. I order ahead of time so that it cuts down on wait time and the instructions are printed. I don’t get the habit of calling customer lines and emailing. But this is my second encounter with this man, and something has to be done about his nasty disposition.

One worker at 3:16 pm mind you not she on phone taking her time doing orders it's 15mins past order ready

Atmosphere: 1

Food: 1

Service: 1

Went in Friday morning with only 6 other customers. Took 23 minutes to receive my food (egg sandwich + hash browns). Completely unacceptable service and wait for a frozen, reheated meal. Although people who knew the staff got served quicker even when they ordered after me. Bad experience overall.

Atmosphere: 3

Food: 2

Service: 1

I drink Dunkin frequently, I’ve been two days back to back as I’m new to working in this location. There is definitely no swirls or sugar OR it’s burnt. I ordered medium hot caramel swirl, cream and sugar. It’s the right color but tastes horrible. I know what caramel and sugar tastes like. Terrible

Out of doughnuts kind of early in the day. Been like that a few times.

If you're an avid dunkin drinker. This place makes terrible coffee.. at least original with cream and sugar. I would avoid myself. Staff was fast and nice. The formula might be off.

Atmosphere: 4

Service: 4

My preferred donut shop.

Atmosphere: 3

Food: 4

Service: 4

always getting orders wrong, they take forever for some orders, and terrible customer service.

Atmosphere: 1

Food: 4

Service: 2

Give a man some help!
There was one man working when I stopped for coffee at the end of a long flight. He kept orders moving, but mine was 3 shots of caramel short of a caramel latte. Overwhelmed people make mistakes. This store needed one more worker to make an effective team.

Atmosphere: 3

Food: 2

Service: 3

I stopped in for two days during a short stay in the area. On both days I received an immediate morning greeting through the door. Service was fast and the people working appeared happy to be there and happy to help me. I was happy and surprised to see multiple people on staff. The coffee was hot, and I was out the door in minutes. I stop in daily for coffee at Dunkin Donuts in the Richmond, Virginia area where service is hardly this good. So if the service I received this weekend is Maryland's standard for Dunkin Donuts, I will be sure to support the Maryland area franchises while in the area. I will definitely support this location when in this immediate area in the future.

Atmosphere: 5

Food: 5

Service: 5

Thanks Again for Everything you do & Provided.

Atmosphere: 5

Food: 5

Service: 5

Very friendly and engaging staff who always make my drink right. I drive 15 minutes out of my usual route to visit them.