We love the ice cream, very tasty, however, when we came for an ice cream tonight (07.12.25) at 9:45pm, the server was very rude and unpleasant. She kept asking if we know what we want, before she even said hello to us. I thought it's because they are closing soon (and even though it's very unprofessional and rude), but they actually were supposed to close at 10:30pm. We asked the other server to put down some chairs, so we have a place to sit and eat the ice cream, but the other rude server was mad that the chairs were down. When we asked about closing time, she said that the lobby closes at 10:00. We walked away without any ice cream. You should put a sign says that it's closes at 10:00 and not 10:30, and regardless, you should teach your servers to serve kindly and with a smile. You just lost good customers. Kindness worth gold.
chidima
Worker was very rude. Did not greet, did not accommodate. Did not try to help. Do not come.
Sherita Burnette
Horrible customer service. I wanted the Lava Colada and they told me they didn't have anymore at 5pm just because they didn't feel like making it. Very lazy and unprofessional. Service really sucks.
Evan
Teach your employees how to make the Cappucino Blast or take it off the menu, it's annoying when it's a gamble if the people working there know how to make it or not when you go. It has ice and the cappucino mix which gives it a stronger coffee flavor and a slightly slushy texture. This is a problem at other BRs too where it's wildly inconsistent
Dija’h Anjali
Got an ice cream cake very fresh and good quality made with love got baseball nut flavor with confetti cake and vanilla ice cream for the base coat instead of Cool Whip. They did a great job delicious
Daniel Plotkin
Didn't realize it was a 48 hour advanced notice for ice cream cakes and was out of town for my wife's birthday. I called and Madison was kind enough to see if they had the type of cake I wanted and then held it for my wife to pick up the next day without even taking payment until she came in. Thanks, Madison, for your service to your customers.
Ciara McMurtrie
Antoine was a huge help in designing and planning my son's birthday cake. He went above and beyond. We always enjoy stopping at this location. Everyone is so friendly
Atmosphere: 5
Food: 5
Service: 5
Tia Johnson
My experience was great! Katelyn the staff member that helped me had a great positive attitude and made it a great Father’s Day for my husband! Definitely will be coming back to see her and the delicious ice cream.
Kid-friendliness: The staff is great with the kids and all there indecisiveness. And they made my order quick and delicious.
Angie and Katie were extremely patient and made our not frequent enough trip to Baskin Robbins really nice! Family loved the ice cream and we definitely have a new favorite shop!
Yaj
Staff greets you when you walk in, they are helpful and nice. Store is clean and options are plentiful. Flavors are consistent and tasty.
Atmosphere: 5
Food: 4
Service: 5
Donald Riggins
Great servicePrice was
Atmosphere: 5
Service: 5
Recommended dishes: Hot Fudge
Lisa Gadbois
My husband got an ice cream sundae to go and brought me home a milkshake. I haven't had a milkshake in forever and was really disappointed in this one. It was only slightly cold and very thin and watery. The worst milkshake I can remember having and that is saying a lot for an ice cream shop. We live only about 1/4 mile from this BR. so melting was not the issue. Total waste of money.
We love the ice cream, very tasty, however, when we came for an ice cream tonight (07.12.25) at 9:45pm, the server was very rude and unpleasant. She kept asking if we know what we want, before she even said hello to us. I thought it's because they are closing soon (and even though it's very unprofessional and rude), but they actually were supposed to close at 10:30pm. We asked the other server to put down some chairs, so we have a place to sit and eat the ice cream, but the other rude server was mad that the chairs were down. When we asked about closing time, she said that the lobby closes at 10:00. We walked away without any ice cream. You should put a sign says that it's closes at 10:00 and not 10:30, and regardless, you should teach your servers to serve kindly and with a smile. You just lost good customers. Kindness worth gold.
Worker was very rude. Did not greet, did not accommodate. Did not try to help. Do not come.
Horrible customer service. I wanted the Lava Colada and they told me they didn't have anymore at 5pm just because they didn't feel like making it. Very lazy and unprofessional. Service really sucks.
Teach your employees how to make the Cappucino Blast or take it off the menu, it's annoying when it's a gamble if the people working there know how to make it or not when you go. It has ice and the cappucino mix which gives it a stronger coffee flavor and a slightly slushy texture. This is a problem at other BRs too where it's wildly inconsistent
Got an ice cream cake very fresh and good quality made with love got baseball nut flavor with confetti cake and vanilla ice cream for the base coat instead of Cool Whip. They did a great job delicious
Didn't realize it was a 48 hour advanced notice for ice cream cakes and was out of town for my wife's birthday. I called and Madison was kind enough to see if they had the type of cake I wanted and then held it for my wife to pick up the next day without even taking payment until she came in. Thanks, Madison, for your service to your customers.
Antoine was a huge help in designing and planning my son's birthday cake. He went above and beyond. We always enjoy stopping at this location. Everyone is so friendly
Atmosphere: 5
Food: 5
Service: 5
My experience was great! Katelyn the staff member that helped me had a great positive attitude and made it a great Father’s Day for my husband! Definitely will be coming back to see her and the delicious ice cream.
Kid-friendliness: The staff is great with the kids and all there indecisiveness. And they made my order quick and delicious.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Reese's Peanut Butter Cup Sundae, Chocolate Chip Cookie Dough Sundae, Oreo Layered Sundae, Mom's Makin' Cookies, Gold Medal Ribbon
Such nice employees and gave a great recommendation (mama’s making cookies)
Atmosphere: 5
Food: 5
Service: 5
The employees are great and make this place enjoyable to visit for a tasty treat.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Great ice cream and super friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Angie and Katie were extremely patient and made our not frequent enough trip to Baskin Robbins really nice! Family loved the ice cream and we definitely have a new favorite shop!
Staff greets you when you walk in, they are helpful and nice. Store is clean and options are plentiful. Flavors are consistent and tasty.
Atmosphere: 5
Food: 4
Service: 5
Great servicePrice was
Atmosphere: 5
Service: 5
Recommended dishes: Hot Fudge
My husband got an ice cream sundae to go and brought me home a milkshake. I haven't had a milkshake in forever and was really disappointed in this one. It was only slightly cold and very thin and watery. The worst milkshake I can remember having and that is saying a lot for an ice cream shop. We live only about 1/4 mile from this BR. so melting was not the issue. Total waste of money.
Food: 1
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