Bertucci's Italian Restaurant

Outstanding food and service!!

I wanted to share your team member Ronnie was amazing. He took really great care of us. We stood waiting for someone to greet us and unfortunately that didn't happen so we showed ourselves to the bar area.

The same Caucasian team member who didn't address us before a year or two ago...did it again this visit. Not sure what his name is but either he has issues with people of color and or LGBTQ. My fiancee and I are both. And honestly I'm biracial so I definitely make it a point to not make everything about race but I'm also far from unaware/naive.

This team member not one time greeted us nor parted his lips to say one second or anything but as we were sitting at the bar a Caucasian group comes in and he goes right to them greeting and ready to serve.

He came over to the bar several times and said nothing to us. I'm only giving the service a 5 star for Ronnie's service only because otherwise that type of service and with the same team member is unacceptable.

Atmosphere: 1

Food: 5

Service: 5

It was an Absolute joy to eat here. It was our first time and from the moment we walked in it was such a vibe. Dana immediately greeted us and Chrissy was an absolute pleasure to host us. She was funny and the food was amazing!! Chefs kiss to the chef too!!

Atmosphere: 5

Food: 5

Service: 5

We came here to have a birthday party for Sherry's 45th. Melissa handled our table of 12+ and was a great host!! She was attentive and very helpful, fast and accurate. The food came out quickly; appetizers and drinks came out even faster. We had a great time and were glad we chose to have our dinner here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tuscan Chicken Wings, Garlic Knots

Got a Bertucci burger for lunch and it was all but burnt to a crisp...not well done-burnt.

Friendly waitress kept my coke refilled and the fries were nice and hot to go along with a nice side salad (no thousand island, but the Italian dressing was good).

All in all I would give them another chance but probably not with another burger, my coworker got a chicken sandwich that looked great!

Atmosphere: 4

Food: 2

Service: 4

Wonderful service

Atmosphere: 5

Food: 5

Service: 5

Food was cold when it should be hot.
Server was extremely nice and said she was very sorry. She stated spoke to manager and they stated would not charge me. I did pay, but will not go back there

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Bertucci

What an experience!! The food, drinks and service was spectacular!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roll, Tuscan Chicken Wings, Grilled Salmon, Greek Salad, Brownie

We had a birthday party here and the staff could not have done a better job of accommodating us. They let us place our order in advance so the food would be ready at a specific time, and helped us find appropriate options for a guest with allergies. Everyone was so nice and helpful, but our server, Chrissy, was amazing. She was very attentive, personable, and efficient. She went above and beyond to make sure we had a great experience! Thank you for making our daughter's birthday special!

Service: 5

Love Italian food, hate to pay too much money, food is food and portions are good, however - prices are too high, i mean way way too high, the place was almost empty, dinner time, only 3 tables, I believe this will end just like “Macaroni Grill” ended, when that started to raise their prices, I will not go back, if I want to spend this amount I’ll go to an upscale restaurant

Atmosphere: 2

Food: 3

Service: 4

The food wasn't all that great!

Atmosphere: 4

Food: 3

Service: 4

Our server Fabi was amazing! Everything came out exactly right and she was so attentive.

Atmosphere: 4

Food: 4

Service: 5

Pizza is garbage, Pasta sauce is pathetic
They should go out of business

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Chicken Parmesan

We celebrated our grandson's 25th birthday at Bertucci's, and were totally pleased with everything from the food to the service. My husband and I arrived 30 minutes early to bring balloons and other party items and the area they had designated for our group was ready... tables arranged, and place settings nicely set with double plates, napkin-wrapped silverware, and a wrapped straw for each guest. Throughout the evening our waitress, Melissa, was at our beck and call, tending to our needs and requests promptly, yet never rushing us. The food was great, as expected... Bertucci's pizza is our favorite! Even though we were a large group, each course met all expectations. Their scrumptious rolls came soft and warm, fresh from the oven. The salads were chilled and crisp. And, the timing of the pizzas was perfect... coming to us hot from the brick oven. (Throughout the evening Melissa had the courtesy to check with me for timing the arrival of each course, which was much appreciated. It allowed us to enjoy each course without feeling rushed and kept the party moving along smoothly, at a leisurely pace.)
Our entire family thoroughly enjoyed our celebration at Bertucci's and want to thank everyone on the staff that contributed to our very memorable and enjoyable evening, from our waitress, Melissa, to the cooks who prepared our delicious food, to the gentleman who quickly cleaned up the mess when I accidentally spilled my drink before the rest of the guests arrived... my family never even knew that Grammy was such a klutz!!
I would like to also give a shout out to Maria who helped me in advance, explaing menu options and going over my choices. Thanks to her attention during the planning process, our food was served exactly as ordered.
THANKS BERTUCCI'S FOR GREAT FOOD, GREAT SERVICE, AND A GREAT FAMILY MEMORY!

Atmosphere: 5

Food: 5

Service: 5

Ann and Dana were the dynamic duo!! I travel a quite a distance to come to the Timonium location because the one that was closest to me in White Marsh is no longer in business it did not disappoint! The two together made dor an Excellent dining experience! Ann made sure everything met our expectations however she exceeded them!!
**** note this review was for the Timonium location. My previous one which reflects the manager's response from 5 years ago was for the Whitr Marsh location.