I clearly asked for a kid size yogurt and was charged $3.49. The online menu states that a kid size yogurt is $1.99. I hate getting ripped off. I did not want to waste my time going in to complain. This leaves a bad taste in my mouth.
Atmosphere: 2
Food: 5
Service: 1
Sal Pellegrini
Ive been coming here twice a week f for almost 2 years..there is never anyone at the register when i come.i always have to wait about 10 minutes for someone to walk out from the back. They should put a bell on the counter for us or have someone out front all the time
F Sanchez
Clean, nice selection and $1.99 waffle cones Wednesday. Will be back with my kids to get some more.
Tom T.
I arrived at 6:45 and the two staff folks were cleaning up and the don't close till 10:00. They were nice and friendly. I ordered a pumpkin small waffle cone and it was like $5:50, and the yogurt was sour tasting. I usually like pumpkin everything but this was nasty. With Rita's and other options available, I can see that this chain will probably close. The place was empty. There was a time when this place was great. I had a vanilla/chocolate yogurt a few months ago and it was better than the pumpkin, but pretty bland
John E.
Expensive for average non-fat frozen yogurt
Lauren
Awful. I watched the employee serve the family in front of us - she grabbed the cones with no gloves on nor did she wrap a napkin around the cone. My son even noticed it. When it was our turn, a different employee helped us and my son ordered his Oreo in a cake cone and before I could ask her to not take the cone that her co-worker had already touched with her bare hand, she did the same thing? I then politely asked her to please get a new cone and not touch it with her bare hands. She looked completely baffled and confused as to how she would get a cone without touching it. I told her she could just wrap a napkin around it. Why we didn’t leave, I have no idea. Then- we paid and I noticed that I was charged for the small cups and then charged separately for the plain, cake cones (NOT waffle cones.) Why did I have to pay extra for the cake cone? She didn’t even use a cup- the yogurt was just served in the cone. Can you please explain that? Why did I pay for a CUP of yogurt and then an additional charge for a cone. Would I have been charged extra for the germs if I hadn’t asked for her to use a napkin when touching the cone? I’d love to hear from the owner. If you’d like to discuss the sanitary issues with your employees, let me know. I’m happy to give you the date and time of my visit in addition to employee descriptions. You certainly wouldn’t want someone from the health department to have the same experience!
Lauren D.
Awful. I watched the employee serve the family in front of us - she grabbed the cones with no gloves on nor did she wrap a napkin around the cone. My son even noticed it. When it was our turn, a different employee helped us and my son ordered his Oreo in a cake cone and before I could ask her to not take the cone that her co-worker had already touched with her bare hand, she did the same thing? I then politely asked her to please get a new cone and not touch it with her bare hands. She looked completely baffled and confused as to how she would get a cone without touching it. I told her she could just wrap a napkin around it. Why we didn't leave, I have no idea. Then- we paid and I noticed that I was charged for the small cups and then charged separately for the plain, cake cones (NOT waffle cones.) Why did I have to pay extra for the cake cone? She didn't even use a cup- the yogurt was just served in the cone. Can you please explain that? Why did I pay for a CUP of yogurt and then an additional charge for a cone. Would I have been charged extra for the germs if I hadn't asked for her to use a napkin when touching the cone? I'd love to hear from the owner. If you'd like to discuss the sanitary issues with your employees, let me know. I'm happy to give you the date and time of my visit in addition to employee descriptions. You certainly wouldn't want someone from the health department to have the same experience!
Zak Jacobs
I love your hand packed frozen yogurt please, bring back the peanut butter delight. friendly and efficient staff, very refreshing in this day and age.
Robert Kern
The Wednesday special is a great bargain.Good option in lieu of ice cream at a good price.Try it.I'm sure you will like it.
Roxxy Pace
I am a TCBY regular for years. I chose to dismiss haagen daz because of it's high fat/cholesterol contents ,etc. TCBY gives the same enjoyment and a satisfying taste w/o all the extra stuff. So many varieties and different choices to make. Fun and healthier for the children. Not mucus forming like ice cream.
I am a TCBY regular for years. I chose to dismiss haagen daz because of it's high fat/cholesterol contents ,etc. TCBY gives the same enjoyment and a satisfying taste w/o all the extra stuff. So many varieties and different choices to make. Fun and healthier for the children. Not mucus forming like ice cream.
Maria Scott
TCBY has the best frozen yogurt out or any frozen yogurt shop! The flavor is so good, I don’t even need toppings. The worker who served us tonight was super friendly too.
Iona Plumly
There was no white chocolate mousse. The staff was great. I was disappointed.
Jennifer F.
Very strange tonight. I personally have had great experiences at TCBY. The staff is always extremely pleasant. That was not the case tonight. The website says it closes at 10. The store door says it closes at 10. The older gentleman who is friends with the owner? wanted to argue with me. Apparently they are going to be changing the hours? We were there at 9:15. My daughter wanted a milkshake. The machine was "down". The younger staff working with the gentleman looked confused. Did he just not want to make a milkshake? My daughter was flexible and ordered something else. It was just not the customer service that i have come to expect from the awesome staff they usually have there. I spoke with other customers on my way out. They were all treated the same way. Hopefully it's an isolated experience.
Rita D.
they gave a buy one get one coupon in the newspaper. when we redeem the coupon, they have you this super small ice cream cone. the paper of the cone is too tight to rid off. the cone size is about 1/2 than MD 99 cent ice cream. their ice cream tastes like a cheap buffet ice cream. that is how bad it is.
I clearly asked for a kid size yogurt and was charged $3.49. The online menu states that a kid size yogurt is $1.99. I hate getting ripped off. I did not want to waste my time going in to complain. This leaves a bad taste in my mouth.
Atmosphere: 2
Food: 5
Service: 1
Ive been coming here twice a week f for almost 2 years..there is never anyone at the register when i come.i always have to wait about 10 minutes for someone to walk out from the back. They should put a bell on the counter for us or have someone out front all the time
Clean, nice selection and $1.99 waffle cones Wednesday. Will be back with my kids to get some more.
I arrived at 6:45 and the two staff folks were cleaning up and the don't close till 10:00. They were nice and friendly. I ordered a pumpkin small waffle cone and it was like $5:50, and the yogurt was sour tasting. I usually like pumpkin everything but this was nasty. With Rita's and other options available, I can see that this chain will probably close. The place was empty. There was a time when this place was great. I had a vanilla/chocolate yogurt a few months ago and it was better than the pumpkin, but pretty bland
Expensive for average non-fat frozen yogurt
Awful. I watched the employee serve the family in front of us - she grabbed the cones with no gloves on nor did she wrap a napkin around the cone. My son even noticed it. When it was our turn, a different employee helped us and my son ordered his Oreo in a cake cone and before I could ask her to not take the cone that her co-worker had already touched with her bare hand, she did the same thing? I then politely asked her to please get a new cone and not touch it with her bare hands. She looked completely baffled and confused as to how she would get a cone without touching it. I told her she could just wrap a napkin around it. Why we didn’t leave, I have no idea. Then- we paid and I noticed that I was charged for the small cups and then charged separately for the plain, cake cones (NOT waffle cones.) Why did I have to pay extra for the cake cone? She didn’t even use a cup- the yogurt was just served in the cone. Can you please explain that? Why did I pay for a CUP of yogurt and then an additional charge for a cone. Would I have been charged extra for the germs if I hadn’t asked for her to use a napkin when touching the cone? I’d love to hear from the owner. If you’d like to discuss the sanitary issues with your employees, let me know. I’m happy to give you the date and time of my visit in addition to employee descriptions. You certainly wouldn’t want someone from the health department to have the same experience!
Awful. I watched the employee serve the family in front of us - she grabbed the cones with no gloves on nor did she wrap a napkin around the cone. My son even noticed it. When it was our turn, a different employee helped us and my son ordered his Oreo in a cake cone and before I could ask her to not take the cone that her co-worker had already touched with her bare hand, she did the same thing? I then politely asked her to please get a new cone and not touch it with her bare hands. She looked completely baffled and confused as to how she would get a cone without touching it. I told her she could just wrap a napkin around it. Why we didn't leave, I have no idea. Then- we paid and I noticed that I was charged for the small cups and then charged separately for the plain, cake cones (NOT waffle cones.) Why did I have to pay extra for the cake cone? She didn't even use a cup- the yogurt was just served in the cone. Can you please explain that? Why did I pay for a CUP of yogurt and then an additional charge for a cone. Would I have been charged extra for the germs if I hadn't asked for her to use a napkin when touching the cone? I'd love to hear from the owner. If you'd like to discuss the sanitary issues with your employees, let me know. I'm happy to give you the date and time of my visit in addition to employee descriptions. You certainly wouldn't want someone from the health department to have the same experience!
I love your hand packed frozen yogurt please, bring back the peanut butter delight. friendly and efficient staff, very refreshing in this day and age.
The Wednesday special is a great bargain.Good option in lieu of ice cream at a good price.Try it.I'm sure you will like it.
I am a TCBY regular for years. I chose to dismiss haagen daz because of it's high fat/cholesterol contents ,etc. TCBY gives the same enjoyment and a satisfying taste w/o all the extra stuff. So many varieties and different choices to make. Fun and healthier for the children. Not mucus forming like ice cream.
Restaurantji Recommends
I am a TCBY regular for years. I chose to dismiss haagen daz because of it's high fat/cholesterol contents ,etc. TCBY gives the same enjoyment and a satisfying taste w/o all the extra stuff. So many varieties and different choices to make. Fun and healthier for the children. Not mucus forming like ice cream.
TCBY has the best frozen yogurt out or any frozen yogurt shop! The flavor is so good, I don’t even need toppings. The worker who served us tonight was super friendly too.
There was no white chocolate mousse. The staff was great. I was disappointed.
Very strange tonight. I personally have had great experiences at TCBY. The staff is always extremely pleasant. That was not the case tonight. The website says it closes at 10. The store door says it closes at 10. The older gentleman who is friends with the owner? wanted to argue with me. Apparently they are going to be changing the hours? We were there at 9:15. My daughter wanted a milkshake. The machine was "down". The younger staff working with the gentleman looked confused. Did he just not want to make a milkshake? My daughter was flexible and ordered something else. It was just not the customer service that i have come to expect from the awesome staff they usually have there. I spoke with other customers on my way out. They were all treated the same way. Hopefully it's an isolated experience.
they gave a buy one get one coupon in the newspaper. when we redeem the coupon, they have you this super small ice cream cone. the paper of the cone is too tight to rid off. the cone size is about 1/2 than MD 99 cent ice cream. their ice cream tastes like a cheap buffet ice cream. that is how bad it is.