If you want better coffee at a lower price try Wawa,Sheetz, or 7 11 but hands down dunkin is the world's worst full service coffee I'm positive your corporate policy is to make an OK cup of coffee and to leave a mountain of sugar at the bottom and to sell the dry 2 day old donuts until they are out. It amazes me that you guys have survived this long with your terrible products I firmly believe that if people weren't late for work you guys would have zero sales at all
Atmosphere: 1
Food: 1
Service: 1
Theresa Taylor
The service here is terrible. The girl who is always working the drive thru window is consistently rude. I had a mobile order and she made fun of my name to my face?? She’ll hand you your order and say nothing. Just strange interactions every single time we come here.
Atmosphere: 3
Food: 3
Service: 1
Nikki Randleman
I go to this location every day and on Wednesday i placed an order for pickup . I went to pick my food up and I ordered avocado toast . Horrible customer service lady came to the window opened my box and showed me avocado toast with bacon I didn’t order and asked me if I wanted it . I was confused because was this her way of telling me they made my order wrong ? I said to her no because I don’t eat bacon . She then says I can make another one but you have to pull your car around and wait. I said no because I have to get to work can you refund me ? In a very dismissive tone she said something fast and walked off . There was another young lady who was nice by the way and I asked her like wait what did she say? The young lady said she said if you want a refund you have to go through the app . Like huh? Ok this is where i got mad. How are you going to mess my order up and not have any empathy or apologize and then get an attitude and walk off ? I said to the lady can you please tell her it’s cool give me the avocado toast with the bacon she first offered with the avocado spread on the side . The nasty girl walks back over hand me a box of plain bread that was barely toasted . I looked at her and said what is this she got very nasty and said that’s what you asked her for . I said I didn’t ask her for this. I instantly pulled off parked and went into the store and asked for her manager. Nasty girl I believe her name was Brenisha said he isn’t here. I said to her i come here every morning and this is how you treat loyal customers?We went back and forth and I walked out . I spend at least 250 at dunkin a week because I have team meetings and I use them . But never again ! I will give my business to panera . I called customer service to complain but no one called back . I will NEVER spend my money with dunkin.
Atmosphere: 1
Food: 1
Service: 1
Rosa Ramirez
Manager on duty was rude. I’ve been living in this area for years and this Dunkin has gone tremendously down and i understand why. When i asked to speak to a manager he said “he was the manager” and told me i do not understand simple tasks. Will never get this Dunkin business again
cortney Diggs
had a very disappointing experience at this Dunkin’ location, particularly with the drive-thru customer service. I asked for 2 pumps of liquid sugar in my drink, and the employee told me it was “automatic.” When I asked what that meant, she explained it was because she had already added the normal amount of pumps to the drink. That explanation makes no sense—if someone is manually making the drink, there’s no reason why a simple adjustment like reducing the number of pumps can’t be made. These drinks aren’t made by machines; they’re prepared by real people in real time, which should allow for basic customization. It felt like the staff didn’t want to listen and instead gave a dismissive excuse to avoid honoring a reasonable request. I’ve never had this issue at other Dunkin’ locations, and the lack of flexibility and professionalism at this one is incredibly frustrating.
Francis Slenbaker
Slowest employees known to man. Started avoided this dunkin. Multiple occasions waited 10 plus mins for just a coffee and donut and not even busy. Just lazy pathetic employees
Trish Love
Convenient but will Not return. Been here twice and both times they've messed up my order. Also if I ask and pay for extra bacon that's what I expect not one slice of bacon
Sara Hayden
Edited - The manager looked into this situation promptly and refunded me what I was charged for but did not receive. Thank you!
I just went through drive-thru ordered three strawberry frosted donuts and they charged me $7.35 and then when I get home I realize it should have been $4.35. I'm not sure where what the discrepancy was but I think I was just ripped off. I wasn't given a receipt and when I tried to call to figure out what was going on they have their phone disconnected.
Kimia Bhr
All the women working there are EXTREMELY rude and the attitude is AWFUL!! If it’s frustrating to work at a fast paced place do something else. People don’t need your attitudes and they sure don’t want to be yelled at while spending money! They act so rude it’s almost like they’re giving you everything for free and they are not happy about it lol
Brandi A
I ordered a hot chocolate through the app and when I get here they say they are all out so I’m like ok can I get a refund then they take a min and say oh we have hot chocolate so right there I felt off but figured they refilled machine but no I get a drink in drinkable with power powered all our the top with chocolate drizzled on to like they just made ther own kind of hot chocolate and poured the dust on top since I was in a rush I took a pic so when I come back I can get my refund since I was in a hurry but I’m on my way back now I’ll update this with what happens… if u don’t have it refund it don’t throw something together sad…
Special shout out to assis for great service and being super helpful hopefully they give this guy a raise he's a amazing guy
Diverse Colez
Never have midnight brew available, it always has to be heated up or brewed on the spot(which isn't bad). Never cook bacon throughly even when you ask "crispy please"
Atmosphere: 3
Food: 1
Service: 5
Hannah Pearse
This Dunkin has horrible customer service. I dropped my coffee and their cheap cup broke spilling my coffee everywhere. Then the rude manager wouldn’t give me a new coffee.
If you want better coffee at a lower price try Wawa,Sheetz, or 7 11 but hands down dunkin is the world's worst full service coffee I'm positive your corporate policy is to make an OK cup of coffee and to leave a mountain of sugar at the bottom and to sell the dry 2 day old donuts until they are out. It amazes me that you guys have survived this long with your terrible products I firmly believe that if people weren't late for work you guys would have zero sales at all
Atmosphere: 1
Food: 1
Service: 1
The service here is terrible. The girl who is always working the drive thru window is consistently rude. I had a mobile order and she made fun of my name to my face?? She’ll hand you your order and say nothing. Just strange interactions every single time we come here.
Atmosphere: 3
Food: 3
Service: 1
I go to this location every day and on Wednesday i placed an order for pickup . I went to pick my food up and I ordered avocado toast . Horrible customer service lady came to the window opened my box and showed me avocado toast with bacon I didn’t order and asked me if I wanted it . I was confused because was this her way of telling me they made my order wrong ? I said to her no because I don’t eat bacon . She then says I can make another one but you have to pull your car around and wait. I said no because I have to get to work can you refund me ? In a very dismissive tone she said something fast and walked off . There was another young lady who was nice by the way and I asked her like wait what did she say? The young lady said she said if you want a refund you have to go through the app . Like huh? Ok this is where i got mad. How are you going to mess my order up and not have any empathy or apologize and then get an attitude and walk off ? I said to the lady can you please tell her it’s cool give me the avocado toast with the bacon she first offered with the avocado spread on the side . The nasty girl walks back over hand me a box of plain bread that was barely toasted . I looked at her and said what is this she got very nasty and said that’s what you asked her for . I said I didn’t ask her for this. I instantly pulled off parked and went into the store and asked for her manager. Nasty girl I believe her name was Brenisha said he isn’t here. I said to her i come here every morning and this is how you treat loyal customers?We went back and forth and I walked out . I spend at least 250 at dunkin a week because I have team meetings and I use them . But never again ! I will give my business to panera . I called customer service to complain but no one called back . I will NEVER spend my money with dunkin.
Atmosphere: 1
Food: 1
Service: 1
Manager on duty was rude. I’ve been living in this area for years and this Dunkin has gone tremendously down and i understand why. When i asked to speak to a manager he said “he was the manager” and told me i do not understand simple tasks. Will never get this Dunkin business again
had a very disappointing experience at this Dunkin’ location, particularly with the drive-thru customer service. I asked for 2 pumps of liquid sugar in my drink, and the employee told me it was “automatic.” When I asked what that meant, she explained it was because she had already added the normal amount of pumps to the drink. That explanation makes no sense—if someone is manually making the drink, there’s no reason why a simple adjustment like reducing the number of pumps can’t be made. These drinks aren’t made by machines; they’re prepared by real people in real time, which should allow for basic customization. It felt like the staff didn’t want to listen and instead gave a dismissive excuse to avoid honoring a reasonable request. I’ve never had this issue at other Dunkin’ locations, and the lack of flexibility and professionalism at this one is incredibly frustrating.
Slowest employees known to man. Started avoided this dunkin. Multiple occasions waited 10 plus mins for just a coffee and donut and not even busy. Just lazy pathetic employees
Convenient but will Not return. Been here twice and both times they've messed up my order. Also if I ask and pay for extra bacon that's what I expect not one slice of bacon
Edited - The manager looked into this situation promptly and refunded me what I was charged for but did not receive. Thank you!
I just went through drive-thru ordered three strawberry frosted donuts and they charged me $7.35 and then when I get home I realize it should have been $4.35. I'm not sure where what the discrepancy was but I think I was just ripped off. I wasn't given a receipt and when I tried to call to figure out what was going on they have their phone disconnected.
All the women working there are EXTREMELY rude and the attitude is AWFUL!!
If it’s frustrating to work at a fast paced place do something else. People don’t need your attitudes and they sure don’t want to be yelled at while spending money!
They act so rude it’s almost like they’re giving you everything for free and they are not happy about it lol
I ordered a hot chocolate through the app and when I get here they say they are all out so I’m like ok can I get a refund then they take a min and say oh we have hot chocolate so right there I felt off but figured they refilled machine but no I get a drink in drinkable with power powered all our the top with chocolate drizzled on to like they just made ther own kind of hot chocolate and poured the dust on top since I was in a rush I took a pic so when I come back I can get my refund since I was in a hurry but I’m on my way back now I’ll update this with what happens… if u don’t have it refund it don’t throw something together sad…
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
The bus
Special shout out to assis for great service and being super helpful hopefully they give this guy a raise he's a amazing guy
Never have midnight brew available, it always has to be heated up or brewed on the spot(which isn't bad). Never cook bacon throughly even when you ask "crispy please"
Atmosphere: 3
Food: 1
Service: 5
This Dunkin has horrible customer service. I dropped my coffee and their cheap cup broke spilling my coffee everywhere. Then the rude manager wouldn’t give me a new coffee.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Macchiato
1 door was broken and the other was locked
Atmosphere: 2
Food: 4
Service: 4
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